Remote Help Desk Analyst Jobs in Puerto Rico (NOW HIRING)

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*The selected candidate must reside in Puerto Rico*

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do

• Research and write complex material for use in company publications or documentation to customers, partners, and employees

• Prepare concise and accurate written documentation, such as procedures, quality records, and reports

• Support P&W’s continued compliance to customer, regulatory, and corporate requirements through development and maintenance of the Quality Management System

• Reviewing, developing, and maintaining quality system documents as part of AQS documentation team

• Collaborating with process owners and cross-functional teams, ensuring industry standard, customer contract, and regulatory requirements are flowed down to and understood by responsible business units via applicable procedures and quality plans

• Identifying and resolving gaps to Quality System, working with internal customers, subject matter experts, process owners, and Quality Plan Champions

• Leading/managing publication process for QMS documentation, recommending solutions and resolving issues to help maintain AS9100 compliance

• Participating and/or leading in process improvement initiatives, developing innovative solutions to improve publication processes

• Provide guidance and planning to publication team as needed

• Train internal users on document control procedures, tools, and best practices

• Run weekly/monthly reports to track metrics and QMS publications

• Support audits processes (internal & external)

• English (read, write, speak) is required when communicating with customers, co-workers, or supervisors who only speak English.

• Participate in meetings, teleconferences, and required training activities

• Perform additional duties as required based on business needs

• Travel is up to 10%

Qualifications You Must Have

• Bachelor’s degree

• Knowledge in AS9100/ISO 9001 Standards

• 2 years of experience in aerospace quality, document control, configuration management or regulated manufacturing

• Attention to detail, organization, time management, analytical mindset and comfortable with audit interactions

Qualifications We Prefer

• Bachelor’s degree in Quality, Industrial Engineering, Business Administration, Information Management, Information Systems, English Education or Writing

• ASQ certifications (CQI, CQT, CMQ/OE) or equivalent

• Written and verbal interpersonal skills

• Audit, compliance or quality systems experience in the Aerospace Industry, including experience with AS9100 / ISO 9001

• Experience in MS Office 365 applications such as Outlook, Word, Excel, and SharePoint

• Additional years of experience or professional certification (Six Sigma Green Belt Certification, CORE)

What We Offer: 

• Employee Scholar Program 

What Is My Role Type: In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is: 

• Remote: Employees who are working in Remote roles will work primarily offsite (from home). Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility. The selected candidate must reside in Puerto Rico.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility. 

This role is a U.S. based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

This requisition is eligible for an employee referral award.  ALL eligibility requirements must be met to receive the referral award.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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