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Remote Help Desk Analyst Jobs in Puerto Rico (NOW HIRING)

RTX

Data Analytics Engineer (Puerto Rico)

Santa Isabel, PR · On-site +1

$103K - $124K/yr

Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... Join us and help shape the future of aerospace and defense. The following position is to join our ...

Danaher

Field Application Specialist

Caguas, PR · On-site +1

And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

OncoHealth

Case Review Specialist - PR

Guaynabo, PR · On-site +1

About OncoHealth OncoHealth is a leading digital health company dedicated to helping health plans ... Remote/hybrid experience preferred * A minimum of 2-4 years' administrative experience and/or ...

OncoHealth

Case Review Representative

Guaynabo, PR · On-site +1

$13 - $15/hr

About OncoHealth OncoHealth is a leading digital health company dedicated to helping health plans ... Remote/hybrid work experience preferred * A minimum of 2 years of healthcare related administrative ...

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Remote Help Desk Analyst information

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Remote Help Desk Analyst jobs in Puerto Rico?

For Remote Help Desk Analyst jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Analyst jobs in Puerto Rico look for?

The top searched job categories for Remote Help Desk Analyst jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Remote Help Desk Analyst jobs?

Cities in Puerto Rico with the most Remote Help Desk Analyst job openings:

Remote Help Desk Analyst jobs near you

Network Operations Center Technician (Puerto Rico)

Collins Aerospace

Santa Isabel, PR • Remote

Full-time

Medical, Life, Retirement

Posted 18 days ago

Collins Aerospace rating

8.4

Company rating: 8.4 out of 10

Based on 251 frontline employees who took The Breakroom Quiz

33rd of 72 rated aerospace companies

Job description

Date Posted:

2026-07-29

Country:

United States of America

Location:

US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

The Network Operations Center (NOC) Technician is an established and productive contributor responsible for autonomously monitoring and maintaining network and infrastructure systems. The technician works with limited supervision and influences others through clear communication of policies and best practices.

What You Will Do

  • Independently monitor and analyze network performance across diverse systems.
  • Perform advanced troubleshooting to resolve complex incidents before escalation.
  • Provide detailed technical documentation and recommended actions.
  • Contribute to process improvements within the NOC environment.
  • Support larger, moderately complex operational projects and service initiatives.
  • Collaborate with engineering, security, and operations teams to drive service reliability.
  • Explain policies and system behaviors to team members and customers.
  • This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

  • A University Degree or equivalent experience and minimum 2 years of prior relevant experience.
  • Experience working with networking technologies, protocols, and monitoring tools.
  • Experience working with enterprise systems, programs, and procedures.

Qualifications We Prefer

  • Certifications such as Network+, CCNA, or similar.
  • Ability to analyze issues across multiple systems or domains.

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

What Collins Aerospace employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Collins Aerospace

Sourced by ZipRecruiter

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

2018

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