Remote Help Desk Analyst Jobs in Puerto Rico (NOW HIRING)

Summary
The Health Systems Administrator (Deputy Director) serves in the Executive Leadership role as the primary backup to the Executive Director/CEO of the VA Caribbean Healthcare System and is responsible for the oversight of administrative functions associated with Financial, Human Resources, Business Compliance, and Resource Management. The Deputy Director is responsible for business management, for leading stakeholder engagement to explore customer needs, programs, and objectives.
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Duties
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This job opportunity NTE 1 year may result in a detail or temporary promotion which may become permanent without further competition.
Duties include, but may not be limited to the following:

• Operates in an environment characterized by the presence, in a significant and substantial degree, of both short and long-range instability due to funding fluctuations and changing program priorities which require frequent and extensive revisions of financial and manpower plans and operations. Achieving both short and long-range instability in conjunction with the overall plans of the Veterans Integrated Service Network (VISN) and consistent with the strategic planning process.
• Advanced understanding of delegating authority and holds managers responsible and accountable for the performance of the product lines, programs, and services under their supervision and management. This includes developing and presenting recommendations and actions that contribute to the development of the functional efficiency of a healthcare system.
• In-depth knowledge of the Deputy Director's managerial duties and responsibilities involve final decisions which have a direct and substantial effect on the health care organization and programs (Acting Director as needed, to include daily analyzation and competing executive demands on resources.).
• Advanced understanding of and obtains a balanced financial plan designed to meet realistic needs of the facility and the network; evaluates the financial policies, plans, programs, operations and methods of communication to assure that management decisions include appropriate consideration of their impact on financial resources. While providing ongoing reports to the Director about management, ensuring financial accountability across the health care system.
• Meticulously management as well as strong leadership in administration and health care systems management which have enabled him/her to effectively carry out various management aspects of as Deputy Director position (Oversight include weekly briefing to Director over the following; Privacy, Information security, Integrity, Compliance, Finance, and Human Resources.)
• Adversity in maintaining abreast of new and existing health care technology and administrative concepts and analyze them with the overall needs of the healthcare system in mind.

Note: These duties are geared to successful accomplishment of the Healthcare System's assigned patient care, treatment, medical education, research, and DOD contingency support missions.
Work Schedule: Monday through Friday, 8:00am - 4:30pm
Telework: This position may be authorized for ad-hoc telework. Ad-hoc telework eligibility will be discussed during the interview process.
Virtual/Remote: This position is not eligible for Remote/Virtual work and is located at the location listed above.
Position Description/PD#: Health System Administrator (Deputy Director)/PD99902-S
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Required
Requirements
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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/01/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position you must have served 52 weeks at the GS-14. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
You may qualify based on your experience and/or education as described below:
Specialized Experience: GS-15: You must possess at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-14) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Health Systems Administrator (Deputy Director).
Qualifying specialized experience is defined as progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: (1) Missions, organizations, programs, and requirements of healthcare delivery systems; (2) Regulations and standards of various regulatory and credentialing groups; and (3) Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.
Applicants must also possess:(1) Management ability to delegate authority, evaluate and oversee people and programs, recognize, and adapt to changing priorities; and (2) Knowledge of the interrelationships and interdependencies among various medical and administrative services and programs.At this level, applicants would:

• Possess managerial duties and responsibilities that involve final decisions which have a direct and substantial effect on the health care organization and programs (Acting Director as needed).
• Have advanced understanding of delegating authority as appropriate and holds managers responsible and accountable for the performance of the product lines, programs, and services under their supervision and management.
• Have knowledge of program goals and objectives, develop short and long- range plans for achieving them in conjunction with the overall plans of the Veterans Integrated Service Network (VISN) and consistent with the strategic planning process.
• Possess advanced understanding of developing and present recommendations and actions that contribute to the development of the functional efficiency of a healthcare system.
• Have in-depth knowledge as well as special skills in administration and health care systems management which have enabled him/her to effectively carry out various management aspects of as Deputy Director position.
• Analyze competing executive demands on resources.
• Keep abreast of new and existing health care technology and administrative concepts and analyze them with the overall needs of the healthcare system in mind.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: Most of the work performance is at a desk, in an office setting. The position does require touring of the medical center for direct supervision, survey and environment of care issues. Occasionally carries books and papers to and from meetings and conferences.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education
There is no educational substitution at this grade level.
Additional information
This job opportunity announcement may be used to fill additional vacancies.If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of ben...