Entry Level User Interviews Jobs (NOW HIRING)

THIS POSTING IS FOR EXISTING TWC EMPLOYEES ONLY
WHO WE ARE:
Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 301 W. 13th Street, Fort Worth, TX, in the North Texas Tele-Center. 

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.
WHO YOU ARE:
A UI program professional with superior communication skills who can provide exemplary customer service while obtaining unemployment (UI) benefit information and providing unemployment program information to our customers. The ideal candidate has the ability to handle multiple priorities while meeting strict deadlines in a Tele-Center atmosphere.

WHAT YOU WILL DO:
The Investigator I performs entry-level to routine (journey-level) investigative work. Work involves conducting investigations. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. 

YOU WILL BE TRUSTED TO:
-Review and processes unemployment insurance claims and related documents by interpreting and applying all Unemployment Insurance laws, Appeals policy and precedents, Benefits Letters, and Commission resources. 
-Interviews claimants and employers to gather facts on claims being investigated.
-Enter fact-finding information into the mainframe computer system while simultaneously interviewing individuals.
-Make determinations on claims regarding the payment of unemployment insurance to claimants and the liability of employers for reimbursement; and determines payment accuracy, recommending overpayment collection or fraud prosecution as appropriate. 
-Review requests from claimants for additional wages and deletions of wages.
-Document reason for accepting one set of facts over another in the determination's rationale.
-Provide information on unemployment insurance claims provisions, processes, and requirements to claimants and employers.
-Check wage data for unreported earnings and investigates improper payments.
-Review requests from claimants for additional wages and deletions of wages.
-Provide information about the appeal process to claimants.
-Perform other duties as assigned.

YOU QUALIFY WITH:
- Six months of full-time experience performing auditing or investigating work; or unemployment insurance claims examiner tasks; or gathering of information, interviewing, counseling, or in the instruction, demonstration, and interpretation of policies in a public or private enterprise.
-Relevant academic credits may be applied toward experience qualifications for this position.
-Acceptance into a TWC Internship or TWC Apprenticeship will satisfy the minimum qualifications.

YOU ARE A GREAT FIT WITH:
-Recent experience with the UI program and UI Benefits System.
-Able to handle multiple priorities with frequent interruptions.
-Experience working unemployment cases (separation or non-separation)
-Attention to detail and accuracy
-Knowledge of Microsoft Word, Excel, Outlook, and Internet Explorer.
-Excellent verbal and written communication skills.
-Bilingual (English and Spanish).  

YOU GAIN: 
- A Family Friendly Certified Workplace
- Competitive salary: $3,311.46/month 
- Defined Retirement Benefit Plan 
- Optional 401(k) and 457 accounts 
- Medical Insurance 
- Paid time off, including time for vacation, sick and family care leave 
- Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits. 

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ComplianceInspectionandInvestigation.pdf 

HOW TO APPLY: 
To be considered, please complete an Application for Employment and apply on Taleo. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.