Entry Level Underdog Fantasy Customer Support Jobs

Ready to kick-start your career? We are calling all recent college graduates looking for the ultimate entry-level opportunity to learn, grow, and build a professional foundation.

Orbus, a leading and highly successful visual communications builder and designer of hardware and graphics for the exhibit and display industry, is seeking a Customer Support Associate to join our dynamic team. This is an excellent opportunity for someone looking to initiate and advance their career.

We are an aggressively growing company and value individuals who are ready to scale and develop alongside our business—and who want to be recognized and rewarded for their positive contributions.

The Role & Our Customer Promise

The Customer Support Associate is a key ambassador of Orbus, responsible for delivering exceptional customer experience at every touchpoint. This role ensures that all customer interactions are handled professionally, accurately, and in alignment with our Customer Promise: “You’ll love doing business with us.”

The ideal candidate is highly organized, personable, and thrives in a fast-paced environment. This individual enjoys multitasking, is flexible in adapting to changing priorities, and manages time efficiently while maintaining attention to detail.

Key Responsibilities

Traits & Role Requirements

Organization & Multitasking

• Demonstrate strong organizational skills, including effective email management to keep drafted orders, cases, returns, and escalations organized for clear communication.

• Complete all assigned work, including orders and cases, prior to the end of each workday to support customer expectations and on-time manufacturing.

• Multitask and prioritize workloads in a fast-paced environment while maintaining accuracy and attention to detail.

Time Management & Availability

• Maintain consistent availability within company telephone and communication software.

• Achieve a call answer rate KPI of 80% or higher.

• Arrive on time and fully prepared to work at the schedule start time, using time clock to accurate document each shift.

• Manage overtime responsibly, working extra hours only when approved in advance or required during peak seasons.

• Adhere to company attendance policies, keeping unplanned PTO to no more than six occurrences within a rolling 12-month period.

• Submit PTO requests at least forty-eight business hours in advance (two weeks’ notice is strongly encouraged).

Learning & Engagement

• Actively participate in all required onboarding and ongoing training sessions.

• Take ownership of ongoing learning by asking questions, taking detailed notes, and requesting additional training when needed.

• Apply new knowledge quickly to improve daily performance and elevate the overall customer experience.

Quality, Accuracy & Growth Focus

• Deliver high-quality work consistently, maintaining an error rate KPI of 0.25% or better.

• Show accountability and attention to detail in all customer interactions and system entries.

• Proactively reinforce approved go-to-market initiatives and messaging to support client education, increased touch points, up-sell, and cross-sell opportunities.

Summary of Daily Focus Areas

• Provide seamless customer communication and technical support.

• Execute precise order processing and management.

• Deliver accurate quotes and effectively communicate product value positioning.

• Resolve returns and service issues with a solutions-oriented mindset.

• Guide clients toward self-service tools while conducting proactive account outreach.

Education & Qualifications

• Education: A college degree is preferred, or 2+ years relevant experience in a customer-facing or administrative role.

We are looking for a motivated professional who brings the right mix of communication skills, sharp organization, problem-solving ability, and a customer-first mindset.

As part of our hiring process, we ask all interested candidates to complete our Culture Index survey using the link below. There are no right or wrong answers. Your responses help us understand your natural work style, preferences, and strengths so we can create the best possible fit.