Entry Level Technical Support Analyst Remote Jobs in Worcester, MA

Vencora Business Unit:

VBU - Covenir

Job Summary:

Covenir is a BPO partner to insurance carriers - and increasingly, a technology company that happens to serve them. The Platform is how that shows up day to day: modules spanning Print, Call Center, Virtual Mailroom, and Premium & Lockbox, built with an AI-assisted, 80/20 development model where AI handles the first draft and people handle the judgment. Software Developer I (Analyst) is an entry-level, hybrid seat on that team - combining foundational development work with the data and reporting responsibilities of an analyst. It's designed as a growth path: the skills you build here lead toward either Software Developer II or Data Analyst, and the R&D Manager will route your work across both as business needs evolve.

Job Description:

How Covenir's Values Show Up in This Role

• Committed to WOW our Customers: Even small fixes and reports reach real people - Operations, carriers, teammates. You check your work like it's going to someone who's counting on it.
• Great Just Isn't Good Enough: You don't stop at "it runs." You look at what you shipped and ask if there's a cleaner, faster, or more AI-assisted way you could have done it.
• One Team, One Goal: You ask for help early and offer it just as fast - senior developers and the Data Analyst are your teammates, not just people to escalate to.
• Passion for Excellence: You take pride in work that's genuinely yours, even at entry level - clean code, clear reports, and documentation someone else could actually follow.

What You'll Do

• Build and fix small-to-medium features on The Platform in JavaScript/Node.js, C#, or an equivalent language, with guidance from senior developers
• Write SQL queries for data extraction, basic reporting, and troubleshooting
• Support basic reporting and data requests, bridging the gap between the Data Analyst and Software Developer II roles
• Use Git/GitHub for version control on assigned work
• Apply AI-assisted development and analysis tools as part of Covenir's 80/20 model - AI drafts, you refine and verify
• Document your work clearly enough that a senior developer can review it without a walkthrough
• Follow Agile sprint assignments, focusing on the most critical projects as set by the R&D Manager

Requirements

• 0-2 years of software development experience, or equivalent coursework/project experience, with JavaScript/Node.js, C#, or a similar modern language
• Basic working knowledge of SQL for data extraction and reporting
• Working knowledge of Azure cloud services (Container Apps, Blob Storage) as used on The Platform
• Basic familiarity with Git/GitHub or another version control system
• Basic understanding of authentication and access frameworks (Auth0, two-factor authentication, role-based access control)
• Fundamental knowledge of insurance BPO business processes across Print, Call Center, Virtual Mailroom, and Premium & Lockbox
• Fundamental knowledge of The Platform's architecture, its core modules, and the AI/API sandbox, or a fast willingness to learn them during onboarding
• Comfort using AI-assisted development or analysis tools, or willingness to learn quickly
• Ability to create clear, concise documentation of assigned work, with review from senior team members
• Completes structured onboarding across Platform modules, plus data security and confidentiality training for handling customer data
• Associate's or Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent practical experience
• Performs other duties as assigned by the R&D Manager in support of Covenir's broader business needs

What an A Player Looks Like

• Coachable by default. A players take feedback from senior developers without getting defensive, and you can see the change in their next pull request.
• Comfortable saying "I don't know yet". Entry-level doesn't mean guessing. A players escalate to senior developers or the Data Analyst instead of quietly shipping something they're not sure about.
• Curious across both disciplines. This role bridges development and analysis. A players lean into both, instead of quietly avoiding the half they like less.
• Reliable on the basics. Clean commits, clear status updates, work that shows up on time. The fundamentals matter more here than heroics.
• Growing on purpose. A players treat this as a launchpad, actively building toward Developer II or Data Analyst rather than coasting at entry level.

Is This Role for You?

Strong fit

• New to professional development, with foundational
• knowledge of JavaScript/Node.js, C#, or SQL
• Genuinely wants to grow into Software Developer II or
• Data Analyst, not just "a coding job"
• Comfortable asking questions and taking direction
• from senior developers
• Interested in both hands-on development and
• data/reporting work

Skip this role if

• You want to work fully independently with no oversight
• You're only interested in development and have no interest in data or reporting work
• You're not open to feedback or code review
• You need a narrowly defined, single-lane role rather than a hybrid one

Worker Type:

Regular

Number of Openings Available:

1