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Remote Technical Support Analyst Remote Jobs in Worcester, MA

Kanadevia Inova

WtX Technical Support Specialist

RI · On-site +1

Analyze client technical problems and define robust solutions in coordination with Account Managers ... Execution Support & Technical Coordination: * Lead the technical deployment of the solution post ...

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Remote Technical Support Analyst Remote information

See Worcester, MA salary details

$15

$27

$43

How much do remote technical support analyst remote jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote technical support analyst remote in Worcester, MA is $27.48, according to ZipRecruiter salary data. Most workers in this role earn between $21.59 and $31.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.
What are the most commonly searched types of Technical Support Analyst Remote jobs in Worcester, MA? The most popular types of Technical Support Analyst Remote jobs in Worcester, MA are:
What are popular job titles related to Remote Technical Support Analyst Remote jobs in Worcester, MA? For Remote Technical Support Analyst Remote jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Analyst Remote jobs in Worcester, MA look for? The top searched job categories for Remote Technical Support Analyst Remote jobs in Worcester, MA are:
Remote Technical Support Analyst Remote jobs near you

Senior RPG Programmer/Analyst - Remote - FS447

Fresche Solutions

Franklin, MA • Remote

$45 - $61/hr

Other

Posted 10 days ago

Job description

At Fresche Solutions, we offer great work-life balance with flexible hours. You can work anywhere in US... either from your home or in one of our offices... the decision is up to you.

WHY JOIN FRESCHE?We believe in leading our industry, we believe in innovation, we believe in delighting our customers, guaranteeing their success, and ensuring that 100% of our customers are referenceable.

Our distinct company culture makes us a top employer, as well a premiere choice for our customers for the last eleven (11) consecutive years. We work hard to ensure that our values permeate the company and are reflected in everything we do. Whether it be in setting priorities, defining ideas, or carrying out processes, we are committed to ensuring that our values are manifested at all levels of our organization.


The Impact You'll Make

As a Senior RPG Programmer/Analyst, you will lead the analysis, design, development, and maintenance of business-critical IBM i applications. You are architecting solutions that help our clients bridge the gap between legacy reliability and modern efficiency - not just writing code.

You will work both independently and as part of a collaborative team, providing our clients with consulting services in support of their business applications systems.


Day-to-Day Responsibilities

  • Consult & Collaborate: Support our clients in resolving application issues, identify business needs, and deliver solutions throughout the full project life cycle.
  • Architect & Develop: Analyze, design, code, and test software applications using all versions of RPG and SQL.
  • Testing and Quality Assurance: Ensure program and application integrity through various testing phases (Unit, Integration, Smoke, etc.).
  • Document and Communicate: Translate system architecture into clear textual and visual documentation for both technical and non-technical stakeholders.
  • Quality Leadership: Capable of leading a small technical team when required. Lead code reviews for database and logic changes.
  • Modernize: Support our clients to transform legacy business applications into modern, scalable ILE applications.


What You Bring to the Table

  • Expertise: 20+ years of proven experience with the IBM i (iSeries/AS/400) platform.
  • Advanced RPG: Mastery of various forms of RPG (especially RPGLE, including Free-form syntax and embedded SQL).
  • Database Depth: Expert-level DB2 application programming and database design.
  • Modern Concepts: Deep understanding of ILE concepts (Modules, Service Programs, Binding Directories)
  • Change Management: Experience navigating structured deployment and version control processes.
  • Communication: Capable of verbal and written communication with various levels of client personnel. The ability to explain technical "why" to stakeholders in business terms and "how" to developers in technical terms.

Nice to Have

  • Application Packages: Experience with major IBM I ERP systems (Infor LX, BPCS, Infor XA, MAPICS, PRMS, JDE, Frontier, HFA, etc.)
  • Applications: Distribution, Manufacturing, Finance, Insurance.
  • Tooling: Experience with RDi (Rational Developer for i) or Eclipse-based IDEs.
  • Modern DevOps: Familiarity with Git or SVN in an IBM i environment.
  • Analysis: Experience with Impact Analysis tools.
  • Integrations: Experience with integration solutions using APIs, JSON, XML and other integration tools such as GoAnywhere.


Ready to Transform the Industry?

We are looking for motivated, creative thinkers who thrive in fast-paced environments. If you're committed to excellence and want to work with the best in the IBM i space, we want to hear from you.


Apply Today: freschesolutions.com/careers/


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#LI-Remote #IBMi #RPGDeveloper #RPGProgrammer-Analyst #Modernization

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