Entry Level Technical Support Analyst Remote Jobs in Houston, TX

About Insperity Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging.

We celebrate work and life events, and we partner with our clients and communities to make great things happen. We've earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We're also proud to be recognized for one of the country's Top 50 Midsize Early Talent Programs through RippleMatch's Campus Forward Awards. There's never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com. Why Insperity?

Flexibility: Over 80% of Insperity's jobs have flexibility. We want your time to have balance, whether it's spent with coworkers, clients, family or your community. Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training. Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more.

We take care of our people so that you can do your best work. Recruitment Overview This position is responsible for project activities ranging from client discussions to training as well as learning the technical skill-set to engage in enterprise project implementations in the future. It will include learning to configure systems via SQL scripting and software configuration.

Responsibilities

Hosts remote kick-off meetings with clients to determine client business objectives for project implementations. Creates configuration notes documentation and reviews with more experienced Implementation personnel for any configuration abilities that do not exist in the product and accuracy prior to sending to client. Completes setup of the client's software, getting verification of questions answered by more experienced Implementation personnel. Works with Analyst team to learn how to configure ongoing system requests as needed per project.

Configures interfaces to integrate with existing HR, payroll or accounting systems. Tests interfaces to confirm integration is complete. Works with Analyst team to tailor formal training to meet the customer's specifications. Provides new client training (administrator, operator, supervisor, and employee), as required, on applicable Insperity Business Performance Solution's software. Documents and reviews open issues list from training with pertinent personnel and updates configuration as necessary.

Updates configuration notes with any changes made. Works with client on system optimization through project closing. Works with appropriate team members and mentor to coordinate timing of project deadlines, etc. Works to improve customer experience and satisfaction, increasing customer reference‐ability.

Qualifications

Bachelor's Degree in Computer Science/Management Information Systems or related field is required. Experience in system integration, HR, Accounting or the computer industry is preferred. Technical support or training experience is preferred. Solid interpersonal skills to interface with co-workers and customers. Ability to manage multiple projects and tasks to completion with minimal supervision. Excellent written & verbal presentation skills. Experience in communicating technical and project information in a business context.

Demonstrated track record in delivering quality, on‐time business solutions to a diverse customer base. SQL or FoxPro database experience. Strong customer relations, time management and organizational skills. Equal Opportunity At Insperity, we celebrate the diversity of our employees and our leadership.

Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Growth and Team Expansion Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!