VetsEZ is seeking a Lead Senior Technical Analyst for its Platform Alerting, Analytics & Reporting ... Provide analysis for Tier 3 support of the HealthShare Application and related technologies.
VetsEZ is seeking a Lead Senior Technical Analyst for its Platform Alerting, Analytics & Reporting ... Provide analysis for Tier 3 support of the HealthShare Application and related technologies.
VetsEZ is seeking a Lead Senior Technical Analyst for its Platform Alerting, Analytics & Reporting ... Provide analysis for Tier 3 support of the HealthShare Application and related technologies.
VetsEZ is seeking a Lead Senior Technical Analyst for its Platform Alerting, Analytics & Reporting ... Provide analysis for Tier 3 support of the HealthShare Application and related technologies.
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Remote Duration: Long term contract Job Summary: The Service and Support Analyst provides technical and operational support for the Dining Services and Symphony point-of-sale (POS) platform and the ...
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Entry Level Technical Support Analyst Remote information
See Dallas, TX salary details
$15.22 - $17.75
9% of jobs
$17.75 - $20.28
12% of jobs
$20.99 is the 25th percentile. Wages below this are outliers.
$20.28 - $22.81
16% of jobs
The median wage is $24.67 / hr.
$22.81 - $25.34
18% of jobs
$25.34 - $27.87
12% of jobs
$29.83 is the 75th percentile. Wages above this are outliers.
$27.87 - $30.39
11% of jobs
$30.39 - $32.92
10% of jobs
$32.92 - $35.45
6% of jobs
$35.45 - $37.98
3% of jobs
$37.98 - $40.51
1% of jobs
$40.51 - $43.04
2% of jobs
$15
$27
$43
How much do entry level technical support analyst remote jobs pay per hour?
Is there such a thing as an entry level remote technical support analyst job?
How to get into entry level technical support analyst remote with no experience?
What is the difference between Entry Level Technical Support Analyst Remote vs Help Desk Technician?
| Aspect | Entry Level Technical Support Analyst Remote | Help Desk Technician |
|---|---|---|
| Certifications | Basic certifications like CompTIA A+ often preferred | Similar certifications, often the same |
| Work Environment | Remote, home-based support for technical issues | Typically on-site or remote, assisting end-users |
| Industry Usage | Common in IT, tech companies, and support services | Widespread across various industries including healthcare, education, and corporate |
| Job Focus | Diagnosing and resolving technical problems remotely | Providing technical assistance and troubleshooting |
Both roles involve technical troubleshooting and may require similar certifications. The main difference is that Entry Level Technical Support Analysts often work remotely and focus on diagnosing issues remotely, while Help Desk Technicians may work on-site or remotely, providing direct support to end-users. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 18 hours ago
Job description
The candidate must reside within the continental US and the role is 100% remote.
Responsibilities:
- For a large healthcare platform of 150 Intersystems IRIS servers which integrates clinical data sourced in 130 legacy source databases:
- Reverse engineer and document complex enterprise service bus workflows interfaced via HL7, webservices or SFTP interfaces.
- Define requirements for ETL (extract, transform, and load) service processes and support deployment, testing & adminstration for a variety of sources including on-premisis and cloud-hosted repositories.
- Troubleshoot and analyze root cause of error conditions in complex enterprise service bus workflows.
- Research and define technical requirements:
- Monitored Intersystems IRIS methods/events/conditions, alert rules, alert thresholds and alert notification content.
- Automated ETL and analytic functions using Python or other VA authorized languages.
- Maintain a reference library of platform metrics, server resources and applications.
- Provide statistical analysis of platform's integrations, message traffic, processing performance, fault conditions, server configurations, server resources and network conditions.
- Oversee weekly/monthly reporting of infrastructure and application metrics.
- Provide analysis for Tier 3 support of the HealthShare Application and related technologies.
- Serve as an internal subject matter expert regarding: Intersystems IRIS platform monitoring/alerting, infrastructure/rules, and event/alert/logging functionality.
Requirements:
- Bachelor's degree in engineering or Technical related discipline.
- Working experience with IRIS code, IRIS integration platform components and IRIS message processing workflows for large integration platforms.
- Minimum of 2-3 years of professional experience in information technology under contract with the Veterans Administration or other Federal Government agency.
- Requires working understanding of InterSystems Cache, IRIS, or HealthShare including integrations, productions, namespaces, business hosts, adaptors, ECP and admin tools (server logs, Management Portal, Terminal).
- Experience with technical analysis and documentation of monitoring and alerting solutions for monitoring platforms comparable to Splunk, DeepSee, Dynatrace or CloudWatch
- Experience with Unix, Apache, AWS, Agile/SAFe, DevOps.
- Experience with Amazon Web Services (AWS).
- Knowledge and understanding of one or more different agile methodologies, including SAFe.
- Experience with Python: ETL and/or data science a plus.
- Experience with Apache, especially Apache deployed on an IRIS platform a plus
- Experience automating infrastructure, testing, or deployments of a web-based applications with tools like Jenkins, Ansible, Ansible Python Scripting a plus
- Ability to obtain/retain a government clearance, minimum: Public Trust.
Benefits:
- Medical, Dental, and Vision insurance
- 401(k) with Employer Match
- PTO and Federal Holidays
- Corporate-provided Laptop
- Training and Professional Development Opportunities
- Fully Remote Role
Note: Selected candidates will be required to complete fingerprinting at a government facility and undergo a background check as part of the hiring process.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Please note: Sponsorship is not available for this position
About VetsEZ
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
San Diego, CA, US
Year founded
2012