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Entry Level Technical Support Analyst Remote Jobs in Utah

iCapital

Platform Support - Analyst

Salt Lake City, UT · On-site

$60K - $70K/yr

The team provides technical support to its rapidly growing client base of financial advisors and ... Attention to detail with the ability to analyze and research systems to rectify issues and provide ...

iCapital

Platform Support - Analyst

Salt Lake City, UT · On-site +1

$60K - $70K/yr

The team provides technical support to its rapidly growing client base of financial advisors and ... Attention to detail with the ability to analyze and research systems to rectify issues and provide ...

Addepar

Client Support Analyst

Salt Lake City, UT · On-site

$59K - $74K/yr

Support Analysts play a critical role in supporting some of the world's most sophisticated ... The imposters are creating misleading email accounts, conducting remote "interviews," and making ...

Addepar

Client Support Analyst

Salt Lake City, UT · On-site

$59K - $74K/yr

Support Analysts play a critical role in supporting some of the world's most sophisticated ... The imposters are creating misleading email accounts, conducting remote "interviews," and making ...

Proofpoint

Staff Product Support Engineer

Draper, UT · On-site +1

Responding to technical support ticket and providing remote support to customers * Working with customers to finddiagnoseand resolve technical issues within specific response guidelines. * Manage ...

Proofpoint

Staff Product Support Engineer

Draper, UT · On-site +1

Responding to technical support ticket and providing remote support to customers * Working with customers to find diagnose and resolve technical issues within specific response guidelines. * Manage ...

Mendix

Application Support Engineer

Salt Lake City, UT · On-site +1

$110K - $130K/yr

The Application Support Engineer will serve as a critical interface between our customers and the ... Technical Troubleshooting and Analysis: Conduct in-depth investigation, reproduction, and ...

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All JobsEntry Level Technical Support Analyst Remote JobsEntry Level Technical Support Analyst Remote Jobs in Utah

Entry Level Technical Support Analyst Remote information

How to make 2000 a week working from home?

An Entry Level Technical Support Analyst working remotely can increase earnings by gaining specialized certifications, improving technical skills, and taking on additional shifts or freelance support tasks. Earning $2000 weekly typically requires consistent full-time hours, advanced troubleshooting abilities, and possibly working for companies that offer higher pay rates for technical support roles. Building experience and efficiency can also lead to higher pay over time.

What is the difference between Entry Level Technical Support Analyst Remote vs Help Desk Technician?

AspectEntry Level Technical Support Analyst RemoteHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentRemote, home-based support for technical issuesTypically on-site or remote, assisting end-users
Industry UsageCommon in IT, tech companies, and support servicesWidespread across various industries including healthcare, education, and corporate
Job FocusDiagnosing and resolving technical problems remotelyProviding technical assistance and troubleshooting

Both roles involve technical troubleshooting and may require similar certifications. The main difference is that Entry Level Technical Support Analysts often work remotely and focus on diagnosing issues remotely, while Help Desk Technicians may work on-site or remotely, providing direct support to end-users. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

How to make $1000 a week remotely?

An Entry Level Technical Support Analyst working remotely can increase earnings by gaining certifications, improving technical skills, and working for companies that offer higher pay or overtime opportunities. Typically, remote technical support roles pay between $15 and $25 per hour, so earning $1000 weekly requires working approximately 40-50 hours or securing higher-paying positions. Combining multiple part-time roles or freelance support tasks can also help reach this income level.

Is AI replacing tech support?

AI is automating certain tasks in technical support, such as troubleshooting common issues and providing initial customer assistance. However, entry-level technical support analysts are still essential for handling complex problems, providing personalized service, and managing escalations that require human judgment. AI tools can enhance efficiency but do not fully replace the need for human support roles.

How to make $80,000 a year working from home?

An Entry Level Technical Support Analyst working remotely can reach an $80,000 annual salary by gaining relevant certifications, developing strong troubleshooting skills, and gaining experience in high-demand areas like networking or cybersecurity. Advancing to senior roles or specializing in technical areas can also increase earning potential while working from home.
What are popular job titles related to Entry Level Technical Support Analyst Remote jobs in Utah? For Entry Level Technical Support Analyst Remote jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Entry Level Technical Support Analyst Remote jobs in Utah look for? The top searched job categories for Entry Level Technical Support Analyst Remote jobs in Utah are:
What cities in Utah are hiring for Entry Level Technical Support Analyst Remote jobs? Cities in Utah with the most Entry Level Technical Support Analyst Remote job openings:
Entry Level Technical Support Analyst Remote jobs near you
Infographic showing various Entry Level Technical Support Analyst Remote job openings in Utah as of June 2026, with employment types broken down into 96% Full Time, 3% Part Time, and 1% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution.

Platform Support - Analyst

iCapital

Salt Lake City, UT • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

About the Role
iCapital is looking to hire an Analyst to join its Platform Technology Support team. The team provides technical support to its rapidly growing client base of financial advisors and individual investors, as part of the company's mission to create a best-in-class user experience. This individual will have a strong client orientation and technical skillset, who is interested in working in a fast-paced, collaborative, and entrepreneurial environment. This position will be responsible for researching, collaborating, and solving technical issues as it relates to iCapital's integrated platform. The ideal candidate will thrive in a collaborative, multi-disciplinary team environment across multiple locations, working in a fast-paced and entrepreneurial setting.
Responsibilities
  • Respond in a timely manner to client inbound support requests and maintain updates during troubleshooting.
  • Engage in the initial triage of support requests and either resolve or escalate to the appropriate secondary Support team.
  • Maintain an accurate recording of troubleshooting steps and document knowledgebase articles in the CRM.
  • Communicate with Client Sales teams on new technical issues and explaining resolutions.
  • Utilize a variety of technical tools for troubleshooting for API, database, and data retrieval.
  • Help the support team streamline processes or develop new methods for issue tracking.
  • Take initiative on assigned support requests and collaborating with engineers from multiple teams to solve problems.
  • Educate internal departments regarding the best practices to resolve technical issues.
  • Participate in event driven initiatives related to the rollout of new system capabilities and functionality.
  • Synthesize customer feedback and collaborate with other departments to optimize the user experience.
  • Create documentation for new product solutions and enhancements to existing technology, as well as producing resources to enable staff to determine technical issues.

Qualifications
  • Bachelor's degree in computer science, information technology, business administration or a related field
  • 1-3 years of experience in technical support
  • Strong technical background, with experience in troubleshooting and resolving technical issues
  • Excellent communication skills, with the ability to communicate with technical and non-technical stakeholders
  • Strong problem-solving skills, with the ability to think creatively and strategically
  • Able to work in a fast-paced, dynamic environment
  • Excellent time management skills and ability to prioritize tasks
  • Proven ability to multi-task and work both independently and as a team player
  • Experience working with APIs and databases, with a strong understanding of how to utilize them to resolve technical issues
  • Experience working with cloud-based technologies, such as AWS or Azure, is a plus
  • Knowledge of security protocols and best practices for securing data and systems is a plus
  • Technical experience and comfortable working with spreadsheets, business intelligence tools, and an understanding of databases
  • Attention to detail with the ability to analyze and research systems to rectify issues and provide solutions
  • Familiar with alternative investments and financial technology is strongly preferred

Benefits
The base salary range for this role is $60,000 to $70,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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