Entry Level Technical Support Analyst Remote Jobs in Utah

About Ancestry:

When you join Ancestry, you join a human-centered company where every person’s story is important. Ancestry®, the global leader in family history, connects everyone with their past so they can discover, preserve, and share their unique family stories. With our unparalleled collection of more than 65 billion records, over 3.5 million subscribers, and over 27 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives. Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving, and sharing the most important information about themselves and their families.
We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office- see the full list of eligible US locations HERE). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity.
Together, we work every day to foster a work environment that\'s inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve. 
Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious.

Ancestry\'s Data, AI & Analytics Platforms team is the bridge between raw data and trusted business decisions. In this role, you will act as a Bridge Builder and Steward, ensuring that governed, high-quality data flows from our platforms into Finance reporting, analyst workflows, and AI-driven applications. You will sit at the intersection of Data Governance, Data Quality, and Analytics Enablement — partnering daily with stakeholders across Governance, EDM, Finance, and the analyst community.

This is a high-impact entry point into technical product management on a team that operates as Bridge Builders and Stewards of the enterprise\'s intelligence.

What you will do...

• Steward Data Governance — Support the intake, definition, and lifecycle management of business metrics and governance protocols, ensuring adherence to compliance and audit standards.

• Drive Data Quality — Partner with engineering on automated quality checks, schema validations, and remediation workflows; monitor outcomes through established observability frameworks.

• Enable Analytics Partners — Collaborate with Analytics Engineering and Product Analytics teams to deliver platform features that accelerate self-service, reduce time-to-insight, and standardize trusted metrics.

• Support Platform Migrations — Help track stakeholder adoption, usage telemetry, and communications for legacy tool deprecations and new capability rollouts.

• Triage Business Requests — Manage incoming stakeholder requests with clear prioritization frameworks, ensuring the team builds the "right things at the right time."

• Document Rigorously — Create and maintain feature requirements, technical specifications, user stories, and governance documentation.

• Operational Excellence — Track key platform metrics including data freshness, pipeline uptime, and quality SLAs to ensure a healthy, trusted foundation.

• Apply AI-First Principles — Use AI-augmented PM workflows in your daily work and contribute to the team\'s AI literacy commitment.

Who you are...

• Educational Background: Bachelor\'s degree in Computer Science, Analytics, Information Systems, Data Engineering, or a related field.

• Professional Experience: 1–3 years in product management, program management, business analyst, data analyst, or technical operations roles. New grads with strong relevant internships will be considered.

• Technical Literacy: Working knowledge of SQL, the data lifecycle, and concepts like data lineage, schema validation, and metric definitions.

• Governance Mindset: Genuine interest in data stewardship, compliance, and the discipline of "ready-for-use" data assets. SOX or audit exposure is a plus.

• Bridge Builder: Ability to translate between business stakeholders (Finance, Analytics) and technical teams (Engineering, Data Platform). Strong written and verbal communication.

• Analytical Skills: Comfortable working with data to inform prioritization decisions; able to translate platform metrics into stakeholder-friendly insights.

• Agile Familiarity: Exposure to Agile/Scrum methodologies and tools like Jira or Rally.

• Operating Style: Detail-oriented, organized, comfortable with ambiguity, and motivated by operational excellence.

Preferred Qualifications

• Internship or co-op experience in a data-centric, analytics, or platform PM environment.

• Familiarity with data catalog, BI, or data warehouse platforms (e.g., Alation, Tableau, Redshift, Snowflake).

• Exposure to compliance frameworks (SOX, GDPR, CCPA).

Helping people discover their story is at the heart of ours. Ancestry is the largest provider of family history and personal DNA testing, harnessing a powerful combination of information, science and technology to help people discover their family history and stories that were never possible before. Ancestry’s suite of products includes: AncestryDNA, AncestryProGenealogists, Fold3, Newspapers.com, Find a Grave, Archives.com, and Rootsweb. We offer excellent benefits and a competitive compensation package. For additional information, regarding our benefits and career information, please visit our website at http://ancestry.com/careers

As a signatory of the ParityPledge in Support of Women and the ParityPledge in Support of People of Color, Ancestry values pay transparency and pay equity. We are pleased to share the base salary range for this position: $81,720 - $102,1050 with eligibility for bonus, equity and comprehensive benefits including health, dental and vision. The actual salary will vary by geographic region and job experience. We will share detailed compensation data for a specific location during the recruiting process. Read more about our benefits HERE.

*Note: Disclosure as required by sb19-085(8-5-20) and sb1162(1-1-23).

Additional Information:

Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.

All job offers are contingent on a background check screen that complies with applicable law. For candidates who live in San Francisco, CA, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.

Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.