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Entry Level Tech Support Jobs in Baltimore, MD (NOW HIRING)

RedZone Technologies

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Junior Technician - Entry-Level IT Support

Annapolis, MD · On-site

$40K/yr

... Technologies Start Your IT Career - Real-World Experience This is an entry-level position for ... You'll support the installation and maintenance of systems while growing alongside a team of ...

Survice

Entry Level Technician

Churchville, MD

$20 - $24/hr

... support of our Applied Technology Operation located in Churchville, Maryland. These positions are involved in UAV/UGV manufacturing, assembly and production support operations. Primary Duties ...

CACI International, Inc.

Cloud Support Engineer

Hanover, MD · On-site

$55.50 - $74.25/hr

Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type ... CompTIA A+, Network+, Cloud+, AWS Cloud Practitioner, or equivalent entry-level certification What ...

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All JobsEntry Level Tech Support JobsEntry Level Tech Support Jobs in Baltimore, MD

Entry Level Tech Support information

See Baltimore, MD salary details

$26.8K

$43.2K

$65.6K

How much do entry level tech support jobs pay per year?

As of Jun 28, 2026, the average yearly pay for entry level tech support in Baltimore, MD is $43,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $46,700.00 per year, depending on experience, location, and employer.

Is tech support an entry-level job?

Yes, tech support is often considered an entry-level position that typically requires basic technical knowledge, good communication skills, and sometimes a relevant certification or training. Many companies hire entry-level tech support staff to handle common technical issues and provide customer assistance, with opportunities for advancement as skills develop.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine tasks and provide quick responses, but it does not fully replace entry-level tech support roles. Human technicians are still essential for complex issues, customer interaction, and troubleshooting that require critical thinking and personalized assistance. Entry-level tech support professionals often work alongside AI tools to improve efficiency and focus on more complex problems.

What job makes $10,000 a month without a degree?

Entry-level tech support roles typically do not pay $10,000 a month without experience or specialized skills. High-paying tech support positions usually require advanced certifications, extensive technical knowledge, or experience in areas like network administration or cybersecurity, which can lead to higher salaries over time. Most jobs offering such high monthly earnings generally demand relevant skills, certifications, or experience beyond entry level.

What are the key skills and qualifications needed to thrive as an Entry Level Tech Support professional, and why are they important?

To thrive as an Entry Level Tech Support professional, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a high school diploma or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

How to get into tech support with no experience?

Entry-level tech support roles often require basic knowledge of computer hardware, operating systems, and troubleshooting skills. Gaining certifications like CompTIA A+ and developing familiarity with common tools can improve your chances, even without prior experience. Internships, volunteering, or entry-level IT courses can also help build relevant skills and demonstrate your interest in the field.

What is the difference between Entry Level Tech Support vs Help Desk Technician?

AspectEntry Level Tech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentSupport for end-users, troubleshooting hardware/software issues, often in office or remote settingsAssist users with technical problems, provide remote or on-site support, typically in corporate or IT service environments
Employer & Industry UsageCommon in IT departments, tech companies, and customer support centersWidely used in corporate IT, government agencies, and service providers

Both roles involve assisting users with technical issues and require similar certifications. Entry Level Tech Support and Help Desk Technician positions often overlap in responsibilities, work environment, and industry usage, making them closely related entry-level IT support roles.

What are some common challenges faced by entry level tech support professionals, and how can they be effectively addressed?

Entry level tech support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To address these challenges, it's helpful to develop strong problem-solving skills, maintain detailed documentation, and seek out mentorship or training from more experienced team members. Additionally, effective time management and clear, empathetic communication can greatly improve both user satisfaction and personal confidence in handling diverse support requests.

What are entry level tech support jobs?

Entry level tech support jobs are positions designed for individuals who provide basic technical assistance and support to customers or end users. These roles typically involve troubleshooting hardware and software issues, answering questions about products or services, and helping users resolve common technology problems. Entry level tech support staff often work via phone, email, chat, or in person, and are expected to have strong communication skills as well as a fundamental understanding of computer systems. These jobs are a great starting point for those interested in a career in information technology, as they offer valuable hands-on experience and opportunities for advancement.
What are the most commonly searched types of Tech Support jobs in Baltimore, MD? The most popular types of Tech Support jobs in Baltimore, MD are:
What are popular job titles related to Entry Level Tech Support jobs in Baltimore, MD? For Entry Level Tech Support jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Entry Level Tech Support jobs in Baltimore, MD look for? The top searched job categories for Entry Level Tech Support jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Entry Level Tech Support jobs? Cities near Baltimore, MD with the most Entry Level Tech Support job openings:
Entry Level Tech Support jobs near you
Junior Technician - Entry-Level IT Support

Junior Technician - Entry-Level IT Support

RedZone Technologies

Annapolis, MD • On-site

$40K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

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After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Key responsibilities

  • Assist in the installation, configuration, and troubleshooting of IT systems at local client locations.

  • Help with the setup and maintenance of hardware and software including routers, switches, servers, and firewalls.

  • Maintain clear records of client systems, tasks performed, and troubleshooting steps in ticketing systems.

Job description

Your Role at RedZone Technologies  


Start Your IT Career - Real-World Experience 


This is an entry-level position for someone eager to build a career in IT.  


As a Junior Technician at RedZone Technologies, you'll work hands-on to learn about technical troubleshooting and resolving issues pertaining to hardware, software, and networking to help client environments stay up and running. 


You’ll support the installation and maintenance of systems while growing alongside a team of experienced engineers who are ready to coach and collaborate. We’re looking for someone with drive, curiosity, and a strong interest in IT infrastructure and support. 

What You’ll Do 


Ongoing Learning 

  • Hands-on learning – technical troubleshooting, issue resolution, infrastructure, cybersecurity, cloud, and virtualization tools. 
  • Build foundational skills to grow into a mid-level technician or engineer role. 

Technical Support & Site Visits 

  • Travel to local client locations to install, configure, and troubleshoot IT systems. 
  • Assist in resolving network and desktop issues. 

Hardware & Software Setup 

  • Assist in the installation and maintenance of routers, switches, servers, and firewalls. 
  • Work with systems from Microsoft, Cisco, VMware, and other major vendors. 

Collaborate with Experienced Engineers 

  • Learn in real time by shadowing senior team members and supporting larger projects. 
  • Build foundational skills by sharing knowledge and contributing to the resolution of technical issues with the team. 

Ticketing & Documentation 

  • Develop an understanding of ticketing processes and systems. 
  • Keep clear records of client systems, tasks performed, and troubleshooting steps. 
  • Ensure all actions are properly logged for internal reference and client transparency. 

What We’re Looking For 


Experience & Interests 

  • Strong interest in IT, technology, and problem-solving. 
  • Exposure to Microsoft environments (Windows Server, Active Directory, Group Policy) is a plus. 

Technical Foundation 

  • Basic understanding of networking equipment like routers, switches, and firewalls. 
  • Familiarity with troubleshooting desktops, printers, and common hardware/software issues. 
  • Experience with Microsoft tools (Windows 10/11, Exchange, Active Directory) is helpful but not required. 

Key Competencies 

  • Problem-Solving: You enjoy diagnosing issues and figuring out how things work. 
  • Teamwork: You’re eager to learn from others and contribute wherever possible. 
  • Customer Service: You care about doing right by clients and building trust. 
  • Communication: You explain technical issues in plain language and keep people in the loop. 
  • Initiative: You take ownership of tasks and want to keep growing your skills. 

Additional Requirements 

  • U.S. Citizenship is required. 
  • Your own transportation - required for occasional travel to local client sites. 
  • This is a 100% in-office/on-site role. 
  • Must be able to lift equipment up to 40 lbs and assist with heavier devices as needed. 

Benefits 

  • 401(k) with company matching 
  • Health insurance 
  • Vision insurance 
  • Paid time off 
  • Professional development in a growing technical environment 

Why Join RedZone Technologies?  

We’re a fast-growing, PE-backed Secure IT Services Provider built around high-caliber talent. Every individual matters here. You won’t be a number. You’ll be a core contributor on a team that values accountability, excellence, and real impact. 

Ready to Apply? 

If you’re excited by the opportunity to contribute to a team that values follow-through, lifelong client relationships, and continuous learning, we want to hear from you. Apply today to take the next step in your career with RedZone Technologies. 

Company Description

RedZone Technologies, headquartered in Annapolis, Maryland, is a security and IT services firm delivering Continuous Confidence for regulated mid-market and enterprise organizations. Backed by more than 25 years of industry experience and a team of over 70 professionals, RedZone unifies IT operations, cybersecurity, and compliance into a single accountable operating model, replacing fragmented vendor environments with an outcome-driven approach spanning Continuous Posture, Resilience, Compliance, and Intelligence. Through integrated operations, automation, and real-time visibility, RedZone enables organizations to reduce risk, maintain continuous audit readiness, and ensure technology consistently supports business performance and growth.