Entry Level Support Jobs in Maryland (NOW HIRING)

Salary: $21.14 - $22.21 Hourly
Location : Everett, PA
Job Type: Full-Time Regular
Division: Dean of IT
Opening Date: 07/31/2026
Closing Date: 8/18/2026 11:59 PM Eastern
FLSA: Non-Exempt
Position Term (Number of Months Worked per Academic Year): 12 months
Pay Grade/Classification: 10
Hours/Work Schedule: The College's Regular Business Hours are 8:30am-4:30pm. Schedule may vary depending on demand.
Working Conditions: This position typically works in an indoor office environment, at our Bedford County Campus, in Everett, PA. Travel is required to other campuses, educational sites, off campus meetings, and training workshops and seminars as needed.
Physical Duties: Most of the job is sedentary. Occasional periods of light to medium work may be required. Occasional lifting, carrying, moving, installing, and configuring technology equipment, networking hardware, telecommunications equipment, and infrastructure components may be required.Other physical requirements include:Oral and written communication, the ability to receive, understand and communicate verbal and written instruction and communicate in the English languageVisual acuity appropriate for a normal clerical-type positionHearingMental AcuityFingeringGraspingSpeakingTalkingRepetitive Motion
Join our team of dedicated employees focused on student success and transformation!
ACM is a close knit, family-like work environment who care deeply for each other, just as we do our students. Some of the many benefits of working at ACM include ample paid time off, great retirement and insurance options, on site facilities, and opportunities to connect with the community, co-workers, and students.
Allegany College of Maryland's main campus is nestled on beautiful, scenic acres in the mountains of Allegany County - Cumberland, Maryland. A downtown center extends our reach into the heart of the community's business and tourism sector. Our small, attentive college atmosphere engages students of all ages and backgrounds in rich, challenging learning opportunities at all of our campuses. To learn more about the college visit our website here:
See more about Cumberland, MD here https://www.ci.cumberland.md.us/724/Features-of-Cumberland-Maryland
Please apply if this sounds like the place for you!
Must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Basic Statement of Responsibilities
The Platform Engineer I provides entry-level support for infrastructure and platform operations, assisting with monitoring, maintenance, and basic system administration tasks. This position develops foundational technical skills across systems, networking, telecommunications, and security while supporting the Platforms & Infrastructure team.
Essential Functions

• Assist with system monitoring and routine maintenance activities.
• Support installation and configuration of hardware, software, and infrastructure systems.
• Assist with troubleshooting technical issues and resolution activities.
• Perform basic administrative tasks across supported systems and platforms.
• Maintain technical documentation and follow established operational procedures.
• Support backup and recovery activities.
• Develop knowledge and skills across infrastructure, networking, telecommunications, identity, and security domains.
• Participate in professional development and technical training opportunities.
• Perform other duties in alignment with this position as required to support OTES.

Essential Functions

• Monitor technology systems and assist with ensuring platform availability.
• Support implementation, maintenance, and administration of technology infrastructure.
• Troubleshoot and resolve routine technical issues.
• Maintain accurate technical documentation.
• Assist with backup, recovery, and operational support activities.
• Communicate effectively with technical and non-technical users.
• Work collaboratively with OTES staff to support institutional technology services.

Education, Experience, and Specialized Skills
This position requires foundational knowledge of computer systems, networking, and technical support practices. The individual must demonstrate a willingness to learn and develop skills across infrastructure, networking, telecommunications, security, and platform technologies. Basic troubleshooting ability, effective communication skills, and strong organizational skills are required.
Preferred qualifications include:

• Experience in higher education or a public-sector environment.
• Internship or hands-on experience with systems or networking.
• Exposure to virtualization, networking, or scripting.
• Industry certifications such as Microsoft, Cisco, CompTIA, or similar credentials.

Knowledge, Skills, and Abilities

• Basic technical troubleshooting skills.
• Strong willingness to learn and develop new technical skills.
• Ability to follow established procedures and work effectively within a team environment.
• Good communication and organizational skills.
• Ability to support infrastructure, network, and platform services in a professional and customer-focused manner.

Allegany College of Maryland is committed to providing equal employment opportunity to its faculty, staff, and job applicants through non-discrimination in its employment practices including, but not necessarily limited to, recruitment, hiring, training, promotional opportunities, compensation, discipline, and termination. The college complies with all applicable equal opportunity requirements and county, state, and federal law regarding provision of equal employment opportunity.
Enjoy a robust and rewarding benefits package designed to support your health, financial well-being, and personal growth. Employees have access to comprehensive medical, dental, and vision coverage with employer contributions, along with valuable financial tools such as Flexible Spending Accounts, Health Savings Accounts, Dependent Care Expense Accounts, and/or supplemental retirement account options. Retirement planning is further strengthened through participation in Maryland's State Pension System or the Maryland Optional Retirement Program. Generous educational perks including tuition waivers for employees and their families, as well as educational assistance for advanced degrees, which help you reach your academic goals. With ample paid leave, long-term disability coverage, free and confidential counseling services, and access to campus facilities and bookstore discounts, this benefits package is built to enrich both your professional life and your life beyond work.
For a complete listing of all benefits, visit https://allegany.edu/human-resources/.
or contact Human Resources to discuss the benefits applicable to this position.