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Entry Level Remote Customer Service Jobs in Raleigh, NC

ASK Consulting

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Customer Service Representative (278710)

Durham, NC · Remote

$15 - $17/hr

Customer Service Representative Location ... Remote (Durham, NC) Duration: 6-Month Contract Pay Rate: $15-$17/hour on W2 Training & Work ...

VIVA USA INC

Customer Service Support Operator

Cary, NC · On-site +1

$16.75 - $21.25/hr

Job Summary - Remote 2nd Shift Support Specialist This remote position supports client operations by handling customer and engineer-related inquiries and coordinating service activities. Key ...

HMG Careers

Remote Sales and Service Advisor

Garner, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Kittrell, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Middlesex, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Wendell, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Entry Level Remote Customer Service information

See Raleigh, NC salary details

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How much do entry level remote customer service jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for entry level remote customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Remote Customer Service Representative, and why are they important?

To thrive as an Entry Level Remote Customer Service Representative, you need solid communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and basic office applications is typically required. Patience, active listening, and a positive attitude help you build rapport and effectively resolve customer issues remotely. These skills and qualities are essential for delivering excellent service, ensuring customer satisfaction, and maintaining efficiency in a virtual work environment.

What is an entry level remote customer service job?

An entry level remote customer service job involves assisting customers with their inquiries, concerns, or problems through phone, email, chat, or other online platforms, all while working from home or another remote location. These roles typically require good communication skills, basic computer proficiency, and a willingness to help others. Entry level means that little to no prior experience is needed, as employers often provide training for new hires. Remote customer service jobs offer flexibility and the opportunity to work for companies across different industries without needing to commute.

What are some common challenges faced by entry level remote customer service representatives, and how can they be managed?

Entry level remote customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing their time effectively, and staying motivated while working independently. To manage these challenges, it's important to establish a dedicated, distraction-free workspace, use company-provided tools for regular check-ins with supervisors and teammates, and follow a structured daily schedule. Proactively seeking feedback and participating in virtual team meetings can also help you stay connected and informed.

What is the difference between Entry Level Remote Customer Service vs Entry Level Remote Technical Support?

AspectEntry Level Remote Customer ServiceEntry Level Remote Technical Support
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; basic technical knowledge or certifications often preferred
Work EnvironmentCustomer service platforms, chat, email, phoneTechnical tools, remote troubleshooting software, chat, email, phone
Employer & Industry UsageRetail, e-commerce, service industriesIT, software, electronics, tech companies
Common Search & Comparison IntentUnderstanding entry-level customer support rolesExploring technical support roles for beginners

Entry Level Remote Customer Service focuses on assisting customers with inquiries, orders, and issues via communication channels, requiring strong communication skills. Entry Level Remote Technical Support involves helping users troubleshoot technical problems, often requiring basic technical knowledge. Both roles are remote, entry-level, and industry-specific, but differ mainly in technical complexity and skill requirements.

What are the most commonly searched types of Remote Customer Service jobs in Raleigh, NC? The most popular types of Remote Customer Service jobs in Raleigh, NC are:
What are popular job titles related to Entry Level Remote Customer Service jobs in Raleigh, NC? For Entry Level Remote Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Entry Level Remote Customer Service jobs in Raleigh, NC look for? The top searched job categories for Entry Level Remote Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entry Level Remote Customer Service jobs? Cities near Raleigh, NC with the most Entry Level Remote Customer Service job openings:
Entry Level Remote Customer Service jobs near you
Infographic showing various Entry Level Remote Customer Service job openings in Raleigh, NC as of July 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.
Customer Service Representative (278710)

Customer Service Representative (278710)

ASK Consulting

Durham, NC • Remote

$15 - $17/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".


Job Title: Customer Service Representative
Location: Remote (Durham, NC)

Duration: 6-Month Contract
Pay Rate: $15–$17/hour on W2

 

Training & Work Schedule:

  • Training: Approximately 11 weeks, Monday–Friday, 8:00 AM–5:00 PM EST.
  • Attendance: No time off is allowed during training; candidates must attend all sessions.
  • The majority of the assignment will focus on training and preparation for Annual Open Enrollment, beginning October 1.
  • Support Medicare products for members aged 65+ in a high-volume inbound call environment.
  • Daily team chat before phones open; inbound calls begin around 8:00 AM EST and continue throughout the day.
  • One-hour lunch break.

 

Position Summary:

We are seeking a Customer Service Representative to support Annual Open Enrollment for a leading health insurance organization. This role involves assisting members, providers, and employer groups with insurance-related inquiries, including benefits, enrollment, eligibility, claims, and policy information. The ideal candidate will have strong communication, problem-solving, and customer service skills, with the ability to work in a fast-paced, high-volume call center environment.

Key Responsibilities:

  • Handle complex insurance inquiries from members, providers, and employer groups via phone and email.
  • Explain benefits, enrollment, eligibility, claims, and policy information clearly and professionally.
  • Resolve customer issues using critical thinking and strive for first-call resolution.
  • Accurately document customer interactions and update claims, enrollment, and membership records.
  • Research and resolve service issues by collaborating with internal teams, vendors, and business partners.
  • Educate customers and providers on company policies, programs, and self-service tools.
  • Identify trends, process improvements, and opportunities to enhance the customer experience.
  • Support the organization's mission by delivering exceptional customer service and maintaining professionalism.

Qualifications:

  • High School Diploma or GED.
  • 0–2 years of customer service, call center, insurance, healthcare, or related experience.
  • Previous insurance experience required.
  • Enrollment experience preferred.
  • Medicare experience preferred.
  • Experience in an ACD call center environment.
  • Tech-savvy and comfortable using multiple systems such as Salesforce and Genesys.


About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.