Entry Level Remote Customer Service Jobs in Quebec

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Au sein d'une equipe de travail dediee et professionnelle, vous serez appele a offrir un service aux clients et aux participants dans le cadre de l'administration de regimes de retraite a prestations determinees. Vos differentes responsabilites vous permettront de mettre a profit votre esprit d'analyse au quotidien et de vous epanouir dans une carriere stimulante.
Faire partie de notre equipe signifie
Collaborer avec une equipe dynamique
S'epanouir grace a des mandats et projets stimulants
Avoir des opportunites de carriere permettant le developpement professionnel
Travailler en mode hybride, au bureau et en teletravail ou entierement en teletravail
Beneficier d'un horaire flexible et d'un programme d'avantages sociaux complet
As part of a dedicated, professional team, you will be providing services to clients and members with respect to defined benefit pension plan administration. Your various responsibilities will allow you to use your analytical skills on a daily basis and to flourish in a stimulating career.
Being part of our team means
Working with a dynamic team
Growing through stimulating mandates and projects
Having career opportunities for professional development
Working in a hybrid mode, in the office and from home or fully remote
Enjoying a flexible schedule and a comprehensive benefits program

Vos responsabilites

• Participer a la planification, l'execution et la verification des travaux relatifs a l'administration des regimes de retraite
• Calculer et verifier diverses prestations conformement aux reglements et aux lois en vigueur
• Analyser et interpreter les regles des regimes de retraite et les lois applicables
• Contribuer a la production et la verification des releves annuels
• Soutenir l'equipe dans la realisation des differents mandats et projets speciaux
• Accroitre la satisfaction des clients en ecoutant leurs besoins et en repondant a leurs diverses demandes ainsi qu'a celles des participants et des fiduciaires
• Proposer des ameliorations a nos differents processus

Qualifications recherchees

• Un minimum de 2 ans d'experience pertinente
• Baccalaureat en mathematiques, finance, administration, actuariat ou tout autre formation jugee adequate
• Esprit d'equipe hors du commun
• Pensee analytique bien aiguisee et avoir le souci du detail
• Sens de l'organisation et de debrouillardise
• Aptitudes de communication et de collaboration
• Bonnes habiletes en matiere de service a la clientele
• Bonne maitrise du francais a l'oral et a l'ecrit, etre bilingue serait un atout
• Bonne connaissance de Microsoft Excel

Your responsibilities

• Help with the planning, execution and verification of work related to pension plan administration
• Calculate and verify various benefits in accordance with the legal and regulatory requirements
• Analyze and interpret pension plan rules and applicable legislation
• Take part in the production and verification of annual statements
• Support the team in carrying out a variety of assignments and special projects
• Build clients' satisfaction by listening to their needs and responding to their various requests, as well as those of members and trustees
• Suggest ways of improving our processes

Core Qualifications

• Minimum 2 years' relevant experience
• Bachelor's degree in mathematics, finance, administration, actuarial science or other relevant training
• Exceptional team spirit
• Incisive analytical thinking and attention to detail
• Well-organized and resourceful
• Good communication and collaborative skills
• Highly developed customer service skills
• Excellent spoken and written French; bilingualism an asset
• Proficiency with Microsoft Excel

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.