Authority Brands is seeking an organized and detail-oriented Operations Specialist to support our growing Payments Division. This entry-level role is ideal for someone with 1–2 years of experience in payment processing and/or consumer financing support. The Operations Specialist will assist in day-to-day operations, support desk activities, merchant onboarding, and data entry tasks related to both payment processing and financing workflows.
This is an exciting opportunity for an early-career professional looking to grow their skill set and gain exposure to financial operations in a fast-paced, service-oriented environment.
Key Responsibilities
- Serve as a first-line resource on the Payments Support Desk for merchant and franchisee inquiries
- Assist with onboarding support for merchants enrolling in consumer financing and payment processing platforms
- Monitor, log, and track support tickets using internal CRM and ticketing systems
- Escalate issues appropriately while ensuring clear and timely communication to internal teams and franchisees
- Perform basic data entry and integrity checks related to payment processing setup and consumer financing submissions
- Support report generation and status updates for team leads and management
- Collaborate cross-functionally with operations, IT, and support partners to ensure smooth execution of daily tasks
- Stay current on updates to payment systems, lender portals, and internal procedures
Qualifications
- 1–2 years of experience in payment processing, customer support, or consumer financing
- Familiarity with ticketing systems, CRM tools, and digital support workflows
- Strong attention to detail and ability to manage multiple tasks in a deadline-driven environment
- Effective communication skills, both verbal and written
- Problem-solving mindset and a desire to learn and grow within the role
- Proficiency in Microsoft Office (especially Excel and Outlook)
- High school diploma or equivalent required; associate or bachelor’s degree preferred
Preferred Qualifications
- Experience supporting franchise-based operations or field service businesses
- Exposure to merchant onboarding processes or lender application platforms
- Interest in fintech or financial services