Company Description
In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada.
Job Description
The OTR role includes order entry in multiple systems, ensuring all compliance requirements are completed prior to processing the DC and Pick and proper logistics to ship the customer order.
Then ensuring the correct billing is completed for the customer order.
Essential Responsibilities
Quality Specific Goals:
Plan and pro-actively manage the entire process of fulfilling a customer order from order entry to collection to ensure that customer requirements are met.
Establish and maintain communication with the appropriate individuals throughout the process
Implement changes as required for each order followed
Confirms customer requested date and plan
Own and update timely key dates using local operating mechanisms and reports
Give shipping and billing instructions in accordance with order terms and conditions
Follow up on collections issues due to OTR
Manage and process orders for AMB sales teams
Aware of and comply with the Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any quality or compliance concerns and take immediate corrective action as required
Comply with EHS & Quality System regulations and policies
Perform other duties and/or special projects as assigned
Qualifications
Desired Characteristics
Entry level position, ability to learn and take charge personality
Experience in order management
Customer Satisfaction Oriented
Team player
Committed to deliver
Ability to learn and use systems and work in a matrix environment
Excellent verbal and written communication
Knowledge of Oracle Order ship build system
Understanding of the OTR process
Proficient at understanding how the order entry and approval processes work
Demonstrated aptitude and success in fostering solid, value-based relationships with internal and external customers
Self-starter with the ability to learn and work independently and manage competing priorities
Ability to work under pressure and meet deadlines
Strong interpersonal skills, with evidence of teamwork and collaboration
Superior attention to detail
Change Orientation: Demonstrated ability to adapt to business and functional changes and offer suggestions for process improvement
Additional Information
Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.