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Entry Level Nike Customer Service Jobs (NOW HIRING)

Nike

Supervisor - Dolphin

Miami, FL · On-site

$17.25 - $19.75/hr

Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs * Bringing your positive attitude and passion to your teammates and customers every day

Nebraska Crossing

Daytime customer service

Gretna, NE

$14.25 - $18.75/hr

About the job Daytime customer service Are you frustrated looking for a job? The application ... Athletic apparel and footwear (NIKE, Adidas, Under Armour, Skechers and more) * Footwear (ECCO ...

Nike

FT Supervisor - Converse Orlando

Orlando, FL · On-site

Use customer service authentically to ensure customers feel seen and understood in our stores ... Be Empowered to Grow within NIKE, Inc. and Create the Future. Be Rewarded for a Job Well Done

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How much do entry level nike customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for entry level nike customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry-level Nike customer service representatives and how can they be overcome?

Entry-level Nike customer service representatives often encounter challenges such as managing high call volumes during peak seasons, addressing a wide range of customer inquiries, and adapting to evolving product information. Success in this role comes from staying organized, actively listening to customers, and utilizing available resources like knowledge bases and team support. Building strong communication skills and remaining patient under pressure are key to overcoming these challenges and providing excellent customer experiences.

What does an entry level Nike customer service representative do?

An entry level Nike customer service representative assists customers with inquiries, orders, returns, and product information via phone, email, or live chat. They help resolve customer issues, provide guidance on Nike products, process transactions, and ensure a positive customer experience. Representatives are also expected to maintain up-to-date knowledge of Nike’s products, policies, and promotions to effectively assist customers.

What are the key skills and qualifications needed to thrive as an Entry Level Nike Customer Service Representative, and why are they important?

To thrive as an Entry Level Nike Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, order processing software, and basic computer proficiency is often required. Patience, active listening, and a positive attitude help you excel when assisting diverse customers and handling challenging situations. These skills ensure customers receive an excellent brand experience and issues are resolved efficiently, supporting Nike's reputation and customer loyalty.

What is the difference between Entry Level Nike Customer Service vs Entry Level Nike Sales Associate?

AspectEntry Level Nike Customer ServiceEntry Level Nike Sales Associate
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; customer interaction skills
Work EnvironmentCustomer support centers, retail storesRetail stores, sales floors
Employer & Industry UsageUsed across Nike retail locations and support centersPrimarily in Nike retail stores
Common Search & Comparison IntentUnderstanding customer service roles at NikeExploring sales roles at Nike

Entry Level Nike Customer Service focuses on assisting customers with inquiries, returns, and support, often in call centers or support desks. Entry Level Nike Sales Associate emphasizes engaging customers on the sales floor, promoting products, and driving sales. Both roles require strong communication skills and familiarity with Nike products but differ mainly in their daily tasks and work settings.

More about Entry Level Nike Customer Service jobs
What cities are hiring for Entry Level Nike Customer Service jobs? Cities with the most Entry Level Nike Customer Service job openings:
What are the most commonly searched types of Nike Customer Service jobs? The most popular types of Nike Customer Service jobs are:
What states have the most Entry Level Nike Customer Service jobs? States with the most job openings for Entry Level Nike Customer Service jobs include:
What job categories do people searching Entry Level Nike Customer Service jobs look for? The top searched job categories for Entry Level Nike Customer Service jobs are:
Entry Level Nike Customer Service jobs near you
Infographic showing various Entry Level Nike Customer Service job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Supervisor - Dolphin

Supervisor - Dolphin

Nike

Miami, FL • On-site

$17.25 - $19.75/hr

Full-time

Medical, Retirement, PTO

Posted 11 days ago

Nike rating

7.6

Company rating: 7.6 out of 10

Based on 269 frontline employees who took The Breakroom Quiz

7th of 102 rated fashion retailers

Job description

Nike Factory Dolphin
Miami, Florida
Hours: Full Time - 34-40 hours per week, including nights and weekends
We believe that if you have a body, you are an athlete, which is why when you join our team as a Retail Supervisor, you are referred to as a Specialist. Are you ready to embrace it? Let's do it.
Lace Up as a Nike Retail Supervisor
As a Nike Retail Supervisor, you're the face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for them. You'll work with your team to focus on customer service and get to the win the right way.
When we say team, we mean it. We go after goals together. We support your bold ideas - and encourage you to try them out. You impact our customers' experiences daily. It's more than getting the product from door to floor; it's being part of the first-time customers find their dream pair. Those iconic moments - that's our culture. Bring your just-do-it attitude, and let's be game-changers together.
Be Rewarded for a Job Well Done
  • Discounts for you and your family from Nike, Converse and Jordan up to 50% off
  • Accrued Paid Time Off and Holiday Pay
  • All full-time and part-time employees working 20 hours or more per week are eligible for 401(k) Plan, CERA, Employee Assistance Program, Mental and Emotional Health, Financial Coaching and Education, Child Development Support and Caregiving Benefits starting on the day you're hired
  • Full-time and part-time employees working 20 hours or more per week are eligible for Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment
  • The opportunity to buy Nike stock at a discount through our Employee Stock Purchase Plan (ESPP)
  • Access to support through Optum Employee Assistance Program at no cost for you and your family
  • Tuition Reimbursement up to $5,250 per calendar year for full-time Retail Associates

Putting Your Best Foot Forward
  • Must be at least 18
  • 1 year of retail or consumer service experience preferred
  • Flexibility to work nights, weekends and holidays based on store needs
  • Use customer service authentically to ensure customers feel seen and understood in our stores
  • Ability to learn and train on the latest products and technologies
  • Physical requirements include the ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.

What You're Responsible For
  • Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs
  • Bringing your positive attitude and passion to your teammates and customers every day

  • Lead by example and deliver service in line with Nike's Service Principles to bring the consumer journey to life.
  • Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey
  • Playing by the rules and being professional, demonstrating integrity, reliability, and kindness
  • Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations
  • Showing up for your teammates by attending store events

#mynext: Be Empowered to Grow within Nike and Create the Future
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
For more information, please refer to Equal Employment Opportunity is The Law

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