Position Summary
A busy ophthalmology practice is seeking a Refractive Surgery Counselor & Patient Services Specialist to support patients throughout the refractive surgery process while also assisting with front desk and clinical workflows. This is a hands-on, patient-facing role focused on execution, access, and continuity of care. The position is non-managerial and works within clearly defined processes.
Essential Duties and Responsibilities
Refractive Surgery Counseling & Scheduling
- Counsel patients following pre-operative evaluations regarding recommended refractive procedures
- Schedule LASIK/PRK surgeries and coordinate surgical logistics
- Address patient concerns and barriers to scheduling (timing, anxiety, cost, logistics)
- Explain procedure pricing, payment options, and financing programs
- Conduct timely follow-up with patients who have not yet scheduled
- Document counseling outcomes consistently in shared systems
Front Desk & Patient Services
- Answer phones promptly and professionally
- Schedule consultations, post-operative visits, and follow-up appointments
- Greet and check in patients and manage patient flow
- Collect and verify patient information and documentation
Clinical Support (Cross-Training)
- Cross-train as a technician to assist during high-volume clinic days
- Perform basic technician tasks once trained, as appropriate
- Support the clinical team to ensure efficient patient throughput
Team Coverage & Collaboration
- Provide coverage for surgery counseling, scheduling, and front desk functions
- Work collaboratively with clinical and administrative staff
- Follow established workflows and escalation pathways
Knowledge, Skills, and Abilities
- Comfortable discussing elective procedures and financial considerations
- Strong communication, organizational, and multitasking skills
- Professional, adaptable, and reliable
Education & Experience (Updated Requirement)
- Recently graduated candidates only (graduation year 2024 through present required)
- Bachelor’s degree in Health-related fields, Communications, or Business required
- Prior experience in a medical office is a plus, but not required
- Ophthalmology or refractive surgery experience preferred