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Entry Level Live Chat Typing Jobs (NOW HIRING)

ROKA

Customer Experience Specialist - Entry Level

Austin, TX · On-site

$16.75 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Austin, TX Experience: Entry level Commitment: Full-time Welcome to ROKA - an independent ... live chat throughout the entire customer journey * Assist ROKA customers with various inquiries ...

Amicis Global

IT Support

South Jordan, UT · On-site

$24 - $26/hr

Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Proficient in fundamental computer skills, including typing, email communication, and navigating ...

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Proficient in fundamental computer skills, including typing, email communication, and navigating ...

Amicis Global

IT Support (MOR2JP00017241)

South Jordan, UT · On-site

AU$20 - AU$22/hr

Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Proficient in fundamental computer skills, including typing, email communication, and navigating ...

Amicis Global

IT Service Desk Agent

South Jordan, UT · On-site

$22 - $25/hr

Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Proficient in fundamental computer skills, including typing, email communication, and navigating ...

ROKA

Customer Experience Specialist - Entry Level

Austin, TX · On-site

$16.75 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Austin, TX * Experience: Entry level * Commitment: Full-time Welcome to ROKA - an independent ... live chat throughout the entire customer journey * Assist ROKA customers with various inquiries ...

ROKA

Customer Experience Specialist - Entry Level

Austin, TX

$16.75 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Austin, TX * Experience: Entry level * Commitment: Full-time Welcome to ROKA - an independent ... live chat throughout the entire customer journey * Assist ROKA customers with various inquiries ...

TWE Nonwovens US Inc

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.50/hr

Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat ... Typing Speed: Proficiency in touch typing with high accuracy (typically 45+ WPM). * Software Skills:

TWE Nonwovens US Inc

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.50/hr

Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat ... Typing Speed: Proficiency in touch typing with high accuracy (typically 45+ WPM). * Software Skills:

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All JobsLive Chat Typing JobsEntry Level Live Chat Typing Jobs

Entry Level Live Chat Typing information

What is the difference between Entry Level Live Chat Typing vs Customer Service Representative?

AspectEntry Level Live Chat Typing
Primary RoleResponding to customer inquiries via live chat, typing responses quickly and accurately
Required SkillsFast typing, good communication, basic computer skills
Work EnvironmentRemote or office-based, online customer support platforms
CertificationsNone typically required, but customer service or typing certifications can help

While Entry Level Live Chat Typing focuses on quick, accurate online communication through chat platforms, Customer Service Representatives often handle a broader range of customer interactions, including phone calls and emails. Both roles require strong communication skills, but live chat typing emphasizes typing speed and online responsiveness. Understanding these differences can help job seekers choose the right role based on their skills and preferences.

More about Entry Level Live Chat Typing jobs

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What states have the most Entry Level Live Chat Typing jobs?

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Entry Level Live Chat Typing jobs near you
Infographic showing various Entry Level Live Chat Typing job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

IT Service Desk Agent - Alpharetta, GA 30005

Amicis Global

Alpharetta, GA • On-site

$20 - $21/hr

Contractor

Re-posted 11 days ago

Job description

Job Title: IT Service Desk Agent
Job Location: Alpharetta, GA 30005
Job Duration: 12 months, possibility of extension.
 
Kindly help me out with your most updated resume
 
Executive Summary:
  • The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced 24x7x365 environment.
  • This role requires delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system.
  • The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates.
  • This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.

Key Responsibilities:
Customer Support:
  • Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
  • Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
  • Resolve issues or escalate appropriately while managing customer expectations.
  • Maintain composure and professionalism in high-pressure and difficult situations.
  • Deliver a consistent and positive customer experience across all interactions.

Communication & Documentation:
  • Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
  • Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
  • Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
  • Communicate ticket status, next steps, and resolutions to users promptly.
  • Technical Troubleshooting & Resolution:
  • Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
  • Perform incident assessment, triage, research, training/education, resolution, and recovery.
  • Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
  • Install, modify, clean, or repair hardware and software as required.
  • Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.

Collaboration & Culture:
  • Collaborate with team members to ensure service excellence and share knowledge.
  • Be a culture carrier by demonstrating a positive, team-oriented attitude.
  • Adhere to company policies and procedures, contributing to a safe and professional work environment.

Additional Expectations:
  • Demonstrate flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
  • Continuously seek opportunities for self-improvement and operational efficiency.

Qualifications:
  • High school diploma or GED required.
  • Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
  • Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
  • Excellent customer service and communication skills (written and verbal).
  • Strong problem-solving and critical-thinking abilities.
  • Self-motivated with the ability to work independently and prioritize tasks under pressure.
  • Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
  • Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.