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Menomonee Falls, WI · On-site
$38K - $43K/yr
Redbird Security is a security-first MSP that serves one industry: independent insurance agencies ... For agencies that cannot afford downtime, weak security, or IT guesswork, Redbird Security provides ...
Quick apply
Be Seen First
Menomonee Falls, WI · On-site
$38K - $43K/yr
Redbird Security is a security-first MSP that serves one industry: independent insurance agencies ... For agencies that cannot afford downtime, weak security, or IT guesswork, Redbird Security provides ...
Be Seen First
Menomonee Falls, WI · On-site
$38K - $43K/yr
Redbird Security is a security-first MSP that serves one industry: independent insurance agencies ... For agencies that cannot afford downtime, weak security, or IT guesswork, Redbird Security provides ...
Quick apply
Be Seen First
Menomonee Falls, WI · On-site
$38K - $43K/yr
Redbird Security is a security-first MSP that serves one industry: independent insurance agencies ... For agencies that cannot afford downtime, weak security, or IT guesswork, Redbird Security provides ...
... an entry-level sales position - it's the launchpad to an exciting career filled with growth ... Partner (MSP) Compensation & Benefits Guaranteed base pay PLUS commission Bonus pay for every ...
... an entry-level sales position - it's the launchpad to an exciting career filled with growth ... Partner (MSP) Compensation & Benefits Guaranteed base pay PLUS commission Bonus pay for every ...
... an entry-level sales position -- it's the launchpad to an exciting career filled with growth ... MSP) Compensation & Benefits · Guaranteed base pay PLUS commission · Bonus pay for every ...
... an entry-level sales position -- it's the launchpad to an exciting career filled with growth ... MSP) Compensation & Benefits · Guaranteed base pay PLUS commission · Bonus pay for every ...
... an entry-level sales position - it's the launchpad to an exciting career filled with growth ... MSP) Compensation & Benefits • Guaranteed base pay PLUS commission • Bonus pay for every ...
... an entry-level sales position - it's the launchpad to an exciting career filled with growth ... MSP) Compensation & Benefits • Guaranteed base pay PLUS commission • Bonus pay for every ...
An Entry Level IT MSP (Managed Service Provider) job involves providing technical support, troubleshooting IT issues, and assisting with network and system management for clients. In this role, you’ll handle tasks such as setting up hardware, managing software installations, and responding to service tickets. Strong problem-solving skills and basic IT knowledge are essential, and you’ll often work with senior technicians to ensure smooth IT operations for businesses.
A typical day as an Entry Level IT MSP technician involves monitoring client systems, responding to service tickets, and troubleshooting technical issues either remotely or occasionally on-site. You’ll work closely with more experienced technicians to resolve problems and may assist in tasks like software updates, user account management, and basic network maintenance. Regular communication with both clients and team members is part of the job, helping to identify recurring issues and ensure smooth IT operations. The environment is usually fast-paced, with various tasks and learning opportunities each day, making it a great entry point for hands-on IT experience.
To thrive as an Entry Level IT MSP, you need a strong understanding of computer hardware, operating systems, and basic networking, usually supported by a relevant degree or technical diploma. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and commonly recognized certifications like CompTIA A+ or Network+ are often expected. Strong problem solving, communication skills, and a customer-focused attitude help you stand out in this position. These skills are essential for delivering timely technical support, working effectively with team members, and ensuring client satisfaction in a fast-paced managed services environment.
The most popular types of It Msp jobs in Wisconsin are:
For Entry Level It Msp jobs in Wisconsin, the most frequently searched job titles are:
The top searched job categories for Entry Level It Msp jobs in Wisconsin are:
Menomonee Falls, WI • On-site
$38K - $43K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 5 days ago
Redbird Security is a security-first MSP that serves one industry: independent insurance agencies across the United States. We keep agencies running, protect them from threats, and support their people with technology that works.
We are hiring a Technical Support Specialist for our service desk. This is a strong fit for an early-career IT professional who enjoys solving problems, helping people, and learning quickly.
Most companies would call this a Tier 1 role. We do not run rigid tiers. You will work alongside experienced technicians who value communication, documentation, and ownership.
What You Will Do:
Respond to client requests by phone, email, ticket, and remote session
Troubleshoot Windows 11, Microsoft 365, workstations, printers, mobile devices, and connectivity
Administer Microsoft 365 and Entra ID: accounts, password resets, MFA, licensing, groups, and access
Support secure remote access, endpoint protection, and application control with guidance from senior techs
Learn agency technology: Applied Epic, HawkSoft, AMS360, and related line-of-business applications
Work daily in PSA, RMM, remote control, and documentation tooling
Document clearly, follow SOPs, build the knowledge base, and own client communication through escalation
Support is delivered remotely from our Menomonee Falls office. Client-site travel is very limited.
What You Bring:
Clear verbal and written communication with a client-first mindset
Working knowledge of Windows 11, Microsoft 365, hardware, and basic networking
Organization and the judgment to prioritize in a fast-moving queue
Curiosity, humility, and follow-through
What Will Help You Succeed:
CompTIA A+, Network+, or Security+ certifications; experience in a service desk, MSP, technical support, or customer-facing environment; familiarity with Microsoft 365 technologies such as Entra ID, Intune, Defender, Exchange Online, SharePoint, and Teams; a solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, wireless, firewalls, and secure remote access; and hands-on experience with EDR, application control, PSA, or RMM platforms.
What We Offer:
Pay based on experience, certifications, and demonstrated ability
Health, dental, and vision insurance
Retirement plan with company match
Certification reimbursement and real professional development
A team that values learning, accountability, and doing the work right
A clear path into Microsoft 365 administration, systems administration, project work, security operations, or service leadership
Redbird Security helps independent insurance agencies reduce downtime, strengthen security, support their teams, and keep the business moving without the constant drag of IT problems, vendor confusion, or preventable risk.
We combine managed IT, managed security, help desk support, Microsoft 365 protection, cyber risk reduction, and practical IT strategy into one clear plan built around your agency’s daily operations.
Our focus is simple:
Fewer disruptions so your team can stay productive.
Stronger protection for your users, devices, systems, and sensitive client data.
Better support from a team that takes ownership instead of leaving you stuck between vendors and unanswered tickets.
We understand the agency systems and vendor relationships that shape daily operations, including platforms like Applied Epic, HawkSoft, and AMS360. That helps us solve problems faster, improve workflows, and reduce pressure on your team.
For agencies that cannot afford downtime, weak security, or IT guesswork, Redbird Security provides the structure, protection, and support to keep the business moving.
