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Entry Level It Help Desk Jobs in Romeoville, IL (NOW HIRING)

Plymouth Place

Help Desk Tier 2

La Grange Park, IL · On-site

$22.50/hr

The Help Desk Tier 2 Tech administers a variety of technical projects related to the setup ... Science or Information Systems or a 2-year degree with an A+ and Network+ and/or Equivalent ...

New

CD Peacock 1837 Inc

IT Support Specialist

Oak Brook, IL · On-site

$60 - $70/hr

Associate degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience. * 1-3 years of IT help desk, desktop support, or related technical support ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist is primarily responsible for first ... Help Desk requests by phone, desk-side support or email. - Track and schedule hardware repairs and ...

Sralab

Help Desk Specialist - Registry

Chicago, IL

$25/hr

Resolve end users IS technology issues. * Install hardware, software and peripherals ... information, military status, order of protection status, unfavorable discharge from military ...

SpotOn: Sales

IT Helpdesk II

Chicago, IL · On-site

Helpdesk Technicians support Spot On Employees and Contractors requiring attention to ... Moderate Knowledge with Networking Technologies * Moderate Knowledge in VoIP Softphone and ...

SpotOn

IT Helpdesk II

Chicago, IL · On-site

$27 - $32/hr

Helpdesk Technicians support Spot On Employees and Contractors requiring attention to ... Moderate Knowledge with Networking Technologies * Moderate Knowledge in VoIP Softphone and ...

Tusker

Help Desk Specialist

Downers Grove, IL · On-site

$40K - $45K/yr

We are seeking a Help Desk Specialist to be the front-line support position dedicated to the quick ... information, pregnancy, or any other protected characteristic as outlined by federal, state, or ...

IntelliSource

Onsite Technical Coordinator

Matteson, IL · On-site

$30 - $33/hr

... * IT help desk support: provide tier 1 technical support to onsite employees experiencing technology, hardware, software, connectivity, password, login, or system-access issues. * Ticket management ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Romeoville, IL

Entry Level It Help Desk information

See Romeoville, IL salary details

$12

$23

$34

How much do entry level it help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level it help desk in Romeoville, IL is $23.60, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $26.49 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Romeoville, IL?

The most popular types of It Help Desk jobs in Romeoville, IL are:

What are popular job titles related to Entry Level It Help Desk jobs in Romeoville, IL?

For Entry Level It Help Desk jobs in Romeoville, IL, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Romeoville, IL look for?

The top searched job categories for Entry Level It Help Desk jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for Entry Level It Help Desk jobs?

Cities near Romeoville, IL with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Romeoville, IL as of August 2026, with employment types broken down into 69% Full Time, 25% Part Time, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $49,098 per year, or $23.6 per hour.

Service Desk / Helpdesk Technician, Level 1

Next Step Systems

Chicago, IL • On-site

$20.50 - $27.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

Job description

Service Desk / Helpdesk Technician, Level 1, Chicago, IL
Summary:
This Service Desk / Helpdesk Technician, Level 1 position will provide hands-on technical support related to computer systems, hardware, or software. It will require strong technical knowledge and effective on-site and remote communication to both understand problems and explain their solutions. This Service Desk / Helpdesk Technician, Level 1 role will continuously work under the guidance of the IT Manager. This position is hybrid Onsite 3 days and Remote 2 days. Candidates need to be local in or near Chicago, IL.
Service Desk / Helpdesk Technician, Level 1 Responsibilities:
- Monitor the company's IT ticketing system.
- Provide tier 1 and 2 (First Call Resolution) support to employees both in-person and remotely.
- Escalate higher-level IT issues to the IT Manager and assist with solutions as needed.
- Research potential software solutions as needed.
- Train end users as necessary in the proper use of IT software and equipment.
- Perform software and hardware installations and maintenance.
- Support new hires with equipment and software purchasing and set-up.
- Identify recurring issues and help create solutions.
- Review and maintain inventory of IT assets.
Service Desk / Helpdesk Technician, Level 1 Qualifications:
- Bachelor's degree is preferred.
- Experience using a Helpdesk ticketing system.
- Need experience with Office 365.
- Experience with SharePoint is a plus.
- 1-2 years of general IT support experience.
- Strong knowledge of computer systems.
- Strong diagnostic and problem-solving skills.
- Experience troubleshooting Windows Operating Systems, Mac Operating Systems, and G Suite products.
- Excellent written and verbal communication skills with the ability to communicate in technical and non-technical language.
- Excellent people skills (outgoing, approachable, motivated to help), including training end-users.
- Ability to work independently or as part of a team.
- Ability to conduct research into various computing issues as required.
- Keen Attention to detail.
- Experience supporting a remote workforce.
- Ability to multi-task and adapt to changes quickly.
- Ability to collaborate across functional teams.
- Must be able to read, write and speak fluent English.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Chicago IL Jobs, Service Desk / Helpdesk Technician, Level 1, Office 365, IT Support, Windows OS, Mac OS, G Suite Products, SharePoint, Computer Systems, Help Desk, Helpdesk, Support, Network, Networking, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
Looking to hire for similar positions in Chicago, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Service Desk / Helpdesk Technicians, Level 1 for jobs in Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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