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Entry Level It Help Desk Jobs in Romeoville, IL (NOW HIRING)

Impact Business Technology

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IT Helpdesk Technician

Chicago, IL · On-site

$50K - $60K/yr

We are seeking an IT Helpdesk Technician to join our team! You will resolve computer-related issues for our clients through telephone, remote support or on-site. Responsibilities: * Perform scheduled ...

MJMC, Inc.

IT Service Desk I

Homewood, IL

$20 - $22/hr

The Help Desk I has knowledge of commonly used concepts, practices, and procedures within areas of ... Will report to an Infrastructure Services Manager and Director or Information Technology

New

Lanco

IT Service Desk I

Homewood, IL · On-site

$20 - $22/hr

The Help Desk I has knowledge of commonly used concepts, practices, and procedures within areas of ... Will report to an Infrastructure Services Manager and Director or Information Technology Essential ...

New

CD Peacock

IT Support Specialist

Oak Brook, IL · On-site

$60K - $70K/yr

Associate degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience. * 1-3 years of IT help desk, desktop support, or related technical support ...

CD Peacock

IT Support Specialist

Oak Brook, IL · On-site

$60 - $70/hr

Associate degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience. * 1-3 years of IT help desk, desktop support, or related technical support ...

Hornblower Group

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

The Tier 1 IT Helpdesk Support Technician serves as the first point of contact for employees requiring IT assistance, providing basic technical support for software and hardware issues. This role is ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Romeoville, IL

Entry Level It Help Desk information

See Romeoville, IL salary details

$12

$23

$34

How much do entry level it help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level it help desk in Romeoville, IL is $23.60, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $26.49 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Romeoville, IL?

The most popular types of It Help Desk jobs in Romeoville, IL are:

What are popular job titles related to Entry Level It Help Desk jobs in Romeoville, IL?

For Entry Level It Help Desk jobs in Romeoville, IL, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Romeoville, IL look for?

The top searched job categories for Entry Level It Help Desk jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for Entry Level It Help Desk jobs?

Cities near Romeoville, IL with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Romeoville, IL as of August 2026, with employment types broken down into 69% Full Time, 25% Part Time, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $49,098 per year, or $23.6 per hour.

IT Helpdesk Technician

Impact Business Technology

Chicago, IL • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

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Job description

We are seeking an IT Helpdesk Technician to join our team! You will resolve computer-related issues for our clients through telephone, remote support or on-site.


Responsibilities:

  • Perform scheduled and preventative maintenance for our clients including patch management, AV scans and OS maintenance
  • Provide technical assistance for networking, security, computer hardware and software
  • Resolve issues for clients via phone, in person, or using remote support tools
  • Recommend hardware and software improvements
  • Track customer issues and resolutions using a web-based helpdesk application


Qualifications:

  • Previous experience in IT, customer service, or other related fields
  • Ability to clearly communicate with clients, supervisors and team members
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor

Company Description

Impact Business Technology is a Managed IT Security and Services provider offering services to small and medium enterprises primarily in the Connecticut and NYC metro area. Our business is built on an unwavering commitment to deliver excellence in customer service. We focus every ticket, every project and every day on doing the right thing for the customer.