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It Help Desk Assistant Jobs in Romeoville, IL (NOW HIRING)

Revel Staffing

IT Manager

Chicago, IL

$85K - $115K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ... - Assist other IT Department members in completing tasks pertaining to ongoing projects ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ... - Assist other IT Department members in completing tasks pertaining to ongoing projects ...

Middleground Technologies

Help Desk II

Chicago, IL

$20.50 - $27.75/hr

We are a rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced ... In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ...

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

We are a rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced ... In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ...

Murgado Automotive Group

IT Helpdesk Technician

Chicago, IL · On-site

$55K - $70K/yr

... in a help desk or IT support role • Strong troubleshooting and analytical skills • Detail ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Oak Brook, IL Summary: This is a full time permanent Help Desk Technician ... Qualifications: - 3+ years of information technology experience. - Experience working directly with ...

Baird & Warner

Assistant Manager Help Desk

Chicago, IL · On-site

Serve as an escalation point for the help desk team * Single point of contact for all incident ... Manage the firm's IT Service Management tool, including tracking incidents, asset inventory, and ...

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All JobsIt Help Desk JobsIt Help Desk Assistant JobsIt Help Desk Assistant Jobs in Romeoville, IL

It Help Desk Assistant information

See Romeoville, IL salary details

$10

$21

$33

How much do it help desk assistant jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for it help desk assistant in Romeoville, IL is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $23.51 per hour, depending on experience, location, and employer.

What jobs pay $4000 a week without a degree?

The IT Help Desk Assistant role typically does not pay $4000 a week without additional experience or certifications. High-paying jobs that can reach this level without a degree are rare and often involve specialized skills, sales, or entrepreneurship. Most roles offering such income levels require significant experience, advanced skills, or industry certifications.

What are the key skills and qualifications needed to thrive as an IT Help Desk Assistant, and why are they important?

To thrive as an IT Help Desk Assistant, you need foundational knowledge of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic network protocols is typically required. Strong communication, patience, and problem-solving abilities set top candidates apart in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing excellent user support in a timely manner.

What does a help desk assistant do?

A help desk assistant provides technical support to users by troubleshooting hardware, software, and network issues. They respond to support requests, resolve problems, and often document solutions using ticketing systems, requiring good communication skills and basic knowledge of IT tools. Their role helps ensure smooth operation of computer systems and user productivity.

Is helpdesk a good entry level IT job?

Helpdesk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They help develop foundational skills in customer service, technical problem-solving, and familiarity with tools like ticketing systems and operating systems, making them suitable for those starting a career in IT.

What does an IT Help Desk Assistant do?

An IT Help Desk Assistant provides technical support and troubleshooting assistance to employees or customers experiencing computer or software issues. They help resolve problems related to hardware, software, network connectivity, and other IT-related concerns, often by answering calls, responding to emails, or using remote access tools. Additionally, they may assist with setting up new equipment, installing software, and maintaining IT documentation. Their main goal is to ensure that users can work efficiently by minimizing downtime caused by technical problems.

What is the difference between It Help Desk Assistant vs IT Support Specialist?

AspectIt Help Desk AssistantIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, remote support
Employer & Industry UsageCorporate, educational, healthcareCorporate, enterprise, technical support
Common Search & ComparisonYesYes

While both roles involve assisting users with technical issues, the IT Support Specialist typically has more advanced skills and handles more complex problems. The Help Desk Assistant primarily provides basic support and triages issues. Both roles are essential in IT support teams, but the Specialist often requires additional certifications and experience.

What are some common challenges faced by IT Help Desk Assistants and how can they be managed?

IT Help Desk Assistants frequently encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and effectively communicating with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks based on urgency, and actively develop strong customer service and problem-solving skills. Collaborating closely with more experienced IT staff and utilizing a ticketing system can also help streamline workflows and ensure timely resolution of issues.

Is AI replacing IT's help desk?

AI can automate routine help desk tasks such as password resets and troubleshooting, but IT Help Desk Assistants are still essential for complex issues, customer service, and personalized support. AI tools are used to augment the role, allowing technicians to focus on more advanced problems and improve efficiency. The role requires technical knowledge, communication skills, and familiarity with help desk software.
What are the most commonly searched types of It Help Desk jobs in Romeoville, IL? The most popular types of It Help Desk jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for It Help Desk Assistant jobs? Cities near Romeoville, IL with the most It Help Desk Assistant job openings:
It Help Desk Assistant jobs near you
Infographic showing various It Help Desk Assistant job openings in Romeoville, IL as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $44,206 per year, or $21.3 per hour.
IT Manager

IT Manager

Revel Staffing

Chicago, IL

$85K - $115K/hr

Full-time

Posted 2 days ago

Job description

IT Manager

A growing healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology support.

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled tools. The ideal candidate has strong technical troubleshooting experience, leadership ability, and a practical understanding of healthcare technology environments.


    Key Responsibilities

    • Manage IT help desk operations and support ticketing system
    • Oversee hardware, software, systems, and user-support processes
    • Support network, infrastructure, and endpoint performance
    • Troubleshoot technical issues across departments
    • Maintain IT documentation, system logs, and support procedures
    • Coordinate with vendors for system updates, support, and technology services
    • Track IT performance metrics, service levels, and recurring support issues
    • Improve user experience through timely, professional technical support
    • Identify opportunities to streamline IT workflows and reduce manual workload
    • Maintain confidentiality and comply with healthcare privacy and security standards
    • Perform additional IT-related duties as assigned

    AI & Automation Responsibilities

    • Implement or support AI-powered help desk and ticket-routing systems
    • Automate repetitive IT support tasks where appropriate
    • Use AI tools for diagnostics, documentation, reporting, and system monitoring
    • Continuously evaluate opportunities to improve IT efficiency through automation
    • Support responsible use of AI tools in alignment with privacy, security, and organizational policies

    Qualifications

    • 2+ years of IT support, systems administration, or related technical experience
    • Experience managing help desk or technical support environments
    • Knowledge of networking, systems administration, endpoint support, and troubleshooting
    • Experience using AI tools for IT troubleshooting, ticket routing, documentation, or workflow automation
    • Ability to automate repetitive IT support processes
    • Strong documentation, organization, and communication skills
    • Ability to work effectively in a fast-paced, on-site healthcare environment
    • Associate or bachelor's degree in Information Technology, Computer Science, or related field preferred
    • HIPAA training/certification required