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It Help Desk Assistant Jobs in Romeoville, IL (NOW HIRING)

Lanco

IT Service Desk I

Homewood, IL · On-site

$20 - $22/hr

The Help Desk I has knowledge of commonly used concepts, practices, and procedures within areas of ... and injuries; Assist in delivering required training to ensure that all coworkers have the ...

New

Horizon3 AI, Inc.

Global Help Desk Manager

Chicago, IL · On-site

$150 - $185/hr

It is used by IT Ops/SecOps teams, consulting pentesters, and MSSPs and MSPs. We are a fusion of ... Lead, coach, and grow the Global Help Desk team, including ownership of end‑user support, device ...

Hornblower Group

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

The Tier 1 IT Helpdesk Support Technician serves as the first point of contact for employees requiring IT assistance, providing basic technical support for software and hardware issues. This role is ...

Horizon3

IT Analyst (Chicago)

Chicago, IL · On-site

$115 - $130/hr

It is used by IT Ops/SecOps teams, consulting pentesters, and MSSPs and MSPs. We are a fusion of ... Resolve incoming help desk tickets and requests for the broader distributed workforce, covering ...

Horizon3.ai

IT Analyst (Chicago)

Chicago, IL · On-site

It is used by IT Ops/SecOps teams, consulting pentesters, and MSSPs and MSPs. We are a fusion of ... Resolve incoming help desk tickets and requests for the broader distributed workforce, covering ...

CD Peacock

IT Support Specialist

Oak Brook, IL · On-site

$60K - $70K/yr

Associate degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience. * 1-3 years of IT help desk, desktop support, or related technical support ...

Plymouth Place

Help Desk Tier 2

La Grange Park, IL · On-site

$22.50/hr

The Help Desk Tier 2 Tech administers a variety of technical projects related to the setup ... Science or Information Systems or a 2-year degree with an A+ and Network+ and/or Equivalent ...

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It Help Desk Assistant information

See Romeoville, IL salary details

$10

$21

$33

How much do it help desk assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it help desk assistant in Romeoville, IL is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $23.51 per hour, depending on experience, location, and employer.

What does an IT Help Desk Assistant do?

An IT Help Desk Assistant provides technical support and troubleshooting assistance to employees or customers experiencing computer or software issues. They help resolve problems related to hardware, software, network connectivity, and other IT-related concerns, often by answering calls, responding to emails, or using remote access tools. Additionally, they may assist with setting up new equipment, installing software, and maintaining IT documentation. Their main goal is to ensure that users can work efficiently by minimizing downtime caused by technical problems.

What are the key skills and qualifications needed to thrive as an IT Help Desk Assistant?

To thrive as an IT Help Desk Assistant, you need foundational knowledge of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic network protocols is typically required. Strong communication, patience, and problem-solving abilities set top candidates apart in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing excellent user support in a timely manner.

What are some common challenges faced by IT Help Desk Assistants and how can they be managed?

IT Help Desk Assistants frequently encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and effectively communicating with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks based on urgency, and actively develop strong customer service and problem-solving skills. Collaborating closely with more experienced IT staff and utilizing a ticketing system can also help streamline workflows and ensure timely resolution of issues.

What is the difference between It Help Desk Assistant vs IT Support Specialist?

AspectIt Help Desk AssistantIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, remote support
Employer & Industry UsageCorporate, educational, healthcareCorporate, enterprise, technical support
Common Search & ComparisonYesYes

While both roles involve assisting users with technical issues, the IT Support Specialist typically has more advanced skills and handles more complex problems. The Help Desk Assistant primarily provides basic support and triages issues. Both roles are essential in IT support teams, but the Specialist often requires additional certifications and experience.

What are the most commonly searched types of It Help Desk jobs in Romeoville, IL?

The most popular types of It Help Desk jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for It Help Desk Assistant jobs?

Cities near Romeoville, IL with the most It Help Desk Assistant job openings:

It Help Desk Assistant jobs near you
Infographic showing various It Help Desk Assistant job openings in Romeoville, IL as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, 1% Temporary, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $44,206 per year, or $21.3 per hour.

Help Desk Technician (Tier 1-2)

Lyra Technology Group

Lisle, IL

$65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

 Help Desk Technician (Tier 1-2) - Lyra Technology Group  

Lyra Technology Group is seeking a Help Desk Technician (Tier 1-2) for our OpCo, Network IT Easy, in Lisle, Illinois. This individual will be responsible for supporting clients through their helpdesk system, owning tickets from start to finish, and serving as a professional and reliable face of the company. 

About Lyra... 

Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. 

About Network IT Easy... 

Network IT Easy Inc. is a Managed Services Provider (MSP) and technical support outsourcing company located in Lisle, IL. They specialize in supporting small and medium-sized businesses with IT consulting, managed services, network design, cybersecurity, disaster recovery, and more. 

Externally, their focus is delivering exceptional support and being a true partner to their clients. Internally, they value strong culture, teamwork, accountability, and camaraderie. Network IT Easy proudly earned first place in the 2025 "Best Workplaces in Illinois." 

Your work as a Help Desk Technician will include the following duties:   

  • Monitor and actively work tickets within a helpdesk queue.
  • Take full ownership of assigned tickets from start to finish, resolving or properly escalating as needed.
  • Communicate clearly and professionally with end users, providing detailed updates, accurate time entries, and thorough documentation.
  • Maintain and update client documentation when changes are made or outdated information is identified.
  • Represent the company professionally - treat every client issue as if it were your own.
  • Identify potential improvement or upgrade opportunities (hardware, network, security, ISP, Microsoft 365, etc.) and communicate them to the appropriate Account Manager or Field Team member 

Our ideal Help Desk Technician has the following qualifications: 

  • 1+ year experience working for a Managed Services Provider (Required)
  • Strong troubleshooting and technical support skills (hardware, printers, end-user systems)
  • Working knowledge of Microsoft 365 administration (Exchange Online, SharePoint, Entra, Security/Admin Centers); Teams administration preferred
  • Familiarity with common MSP tools (RMM, PSA, BCDR, IT Glue, EDR/MDR, etc.)
  • Excellent written and verbal communication skills
  • Strong problem-solving ability with a clear sense of ownership and accountability
  • Ability to work both independently and collaboratively
  • Associate/Bachelor's Degree in related field or equivalent experience preferred 

Benefits Overview: 

  • 401(k) with company matching
  • Medical, dental, and vision insurance (with telehealth)
  • Life insurance and disability coverage (short- and long-term)
  • Unlimited paid time off
  • Weekly DoorDash meal benefit
  • Rewards and recognition program
  • Certification bonuses and professional growth opportunities 

The targeted base compensation for this role is $50-65,000 per year and will operate on a hybrid basis out of Lisle, IL after the training period (on-site required during the training period, approximately 45 days). Relocation is not provided, and candidates must currently reside in or near Lisle, IL (60532). 

We believe that technical skills can be taught - ownership, work ethic, and integrity cannot. If you take pride in your work, want to grow your career in IT, and enjoy working in a collaborative, accountable team environment, we would love to meet you! 

Apply