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It Help Desk Assistant Jobs in Romeoville, IL (NOW HIRING)

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IT Helpdesk Technician

Chicago, IL · On-site

$50K - $60K/yr

We are seeking an IT Helpdesk Technician to join our team! You will resolve computer-related issues for our clients through telephone, remote support or on-site. Responsibilities: * Perform scheduled ...

GCM Grosvenor

IT Service Desk Manager

Chicago, IL · On-site

SUMMARY The IT Service Desk Manager is responsible for leading a geographically distributed service ... * Assist in evaluating, selecting, and sourcing end user equipment and enterprise software ...

GCM Grosvenor

IT Service Desk Manager

Chicago, IL · On-site

SUMMARY The IT Service Desk Manager is responsible for leading a geographically distributed service ... * Assist in evaluating, selecting, and sourcing end user equipment and enterprise software ...

MJMC, Inc.

IT Service Desk I

Homewood, IL

$20 - $22/hr

The Help Desk I has knowledge of commonly used concepts, practices, and procedures within areas of ... and injuries; Assist in delivering required training to ensure that all coworkers have the ...

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It Help Desk Assistant information

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How much do it help desk assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it help desk assistant in Romeoville, IL is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $23.51 per hour, depending on experience, location, and employer.

What does an IT Help Desk Assistant do?

An IT Help Desk Assistant provides technical support and troubleshooting assistance to employees or customers experiencing computer or software issues. They help resolve problems related to hardware, software, network connectivity, and other IT-related concerns, often by answering calls, responding to emails, or using remote access tools. Additionally, they may assist with setting up new equipment, installing software, and maintaining IT documentation. Their main goal is to ensure that users can work efficiently by minimizing downtime caused by technical problems.

What are the key skills and qualifications needed to thrive as an IT Help Desk Assistant?

To thrive as an IT Help Desk Assistant, you need foundational knowledge of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic network protocols is typically required. Strong communication, patience, and problem-solving abilities set top candidates apart in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing excellent user support in a timely manner.

What are some common challenges faced by IT Help Desk Assistants and how can they be managed?

IT Help Desk Assistants frequently encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and effectively communicating with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks based on urgency, and actively develop strong customer service and problem-solving skills. Collaborating closely with more experienced IT staff and utilizing a ticketing system can also help streamline workflows and ensure timely resolution of issues.

What is the difference between It Help Desk Assistant vs IT Support Specialist?

AspectIt Help Desk AssistantIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, remote support
Employer & Industry UsageCorporate, educational, healthcareCorporate, enterprise, technical support
Common Search & ComparisonYesYes

While both roles involve assisting users with technical issues, the IT Support Specialist typically has more advanced skills and handles more complex problems. The Help Desk Assistant primarily provides basic support and triages issues. Both roles are essential in IT support teams, but the Specialist often requires additional certifications and experience.

What are the most commonly searched types of It Help Desk jobs in Romeoville, IL?

The most popular types of It Help Desk jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for It Help Desk Assistant jobs?

Cities near Romeoville, IL with the most It Help Desk Assistant job openings:

It Help Desk Assistant jobs near you
Infographic showing various It Help Desk Assistant job openings in Romeoville, IL as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, 1% Temporary, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $44,206 per year, or $21.3 per hour.

Tier 1 Help Desk / Application Support Specialist

Alert IT Solutions

Downers Grove, IL • On-site

Full-time

Re-posted 28 days ago

Job description

Alert IT Solutions Inc. Awarded Multi-Year, Multi-Million Dollar Contract by State of Illinois for IT Professional Services

 

Established in 1994, Alert IT Solutions, Inc. is a trusted leader providing specialized IT project resourcing, and consulting services to government agencies in the State of Illinois. With over 25 years of relevant experience in the Information Technology industry, Alert IT Solutions, Inc. has built enduring relationships with State of Illinois agencies.

Please learn more about us on www.alertitsolutions.com

 

Job Title: Tier 1 Help Desk / Application Support Specialist

Location: Alert IT Solutions Inc. 6900 Main Street, Suite 204, Downers Grove, IL (Onsite)

Client: Illinois Department of Public Health (IDPH)

 

Overview

Support a Critical Public Health System for the State of Illinois

Alert IT Solutions Inc. is seeking a Tier 1 Help Desk / Application Support Specialist to support the Illinois Department of Public Health (IDPH) on the Long-Term Care Licensing System (LLCS) project.

The LLCS system is a Salesforce-based cloud platform integrated with Okta, used by IDPH staff and licensed long-term care facilities across Illinois to manage licensing, compliance, and facility information.

This role is ideal for someone who enjoys helping users, troubleshooting web applications, and working in a mission-driven public sector environment.

 

What You Will Do

As a Tier 1 Support Specialist, you will serve as the first point of contact for system users, ensuring they receive timely assistance and positive support experience.

Responsibilities include:

  • Provide Tier-1 help desk support for the LLCS application portal
  • Assist users with:
  • System login and access issues
  • Navigating the application portal
  • Submitting licensing information
  • Uploading documents and completing workflows
  • Searching and updating facility records
  • Troubleshoot basic application issues and user errors
  • Document and track issues in a ticketing system
  • Escalate complex technical issues to Tier-2 / Tier-3 support teams
  • Create and maintain knowledge base articles and user guides
  • Communicate professionally with IDPH staff and external facility users

 

Required Qualifications

  • 5+ years of Help Desk / Application Support experience
  • Experience supporting web-based applications
  • Strong customer service and communication skills
  • Experience using ticketing systems (ServiceNow, Jira, Zendesk, etc.)
  • Ability to document issues and troubleshooting steps clearly

Preferred Qualifications

  • Experience supporting Salesforce applications
  • Familiarity with Okta or identity management systems
  • Experience supporting government or healthcare applications
  • Experience writing user documentation or knowledge base articles