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Entry Level It Help Desk Jobs in Romeoville, IL (NOW HIRING)

Unilock Chicago, Inc

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

... helping IT Desk assist employees * Provide administrative support for IT operations, including maintaining records, managing technology assets, preparing reports, and supporting departmental projects ...

Unilock

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

... helping IT Desk assist employees * Provide administrative support for IT operations, including maintaining records, managing technology assets, preparing reports, and supporting departmental projects ...

dbHMS

Entry Level IT Generalist

Chicago, IL · On-site

$18 - $25/hr

Entry Level IT Generalist Firm Overview Do more than just build! At dbHMS, we are a collection of ... Past IT helpdesk experience. Pay Range: $18 - $25 per hour

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...

JobsMight, Inc.

Be Seen First

Help Desk Desktop Support (PART TIME)

Chicago, IL · On-site

$20 - $30/hr

The ideal candidate is a customer-focused IT professional who enjoys troubleshooting technical ... Provide remote Help Desk / Service Desk support to employees and end users. * Troubleshoot and ...

Clarity Partners LLC

Help Desk Analyst

Chicago, IL · On-site

$50K - $60K/yr

... and/or information technology environment. * Strong customer service orientation with excellent ... For the Help Desk Analyst II, the base salary range $50,000 - $60,000. The range represents a good ...

Clarity Partners LLC

Help Desk Analyst

Chicago, IL

$50K - $60K/yr

... and/or information technology environment. * Strong customer service orientation with excellent ... For the Help Desk Analyst II, the base salary range $50,000 - $60,000. The range represents a good ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Romeoville, IL

Entry Level It Help Desk information

See Romeoville, IL salary details

$12

$23

$34

How much do entry level it help desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level it help desk in Romeoville, IL is $23.60, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $26.49 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Romeoville, IL?

The most popular types of It Help Desk jobs in Romeoville, IL are:

What are popular job titles related to Entry Level It Help Desk jobs in Romeoville, IL?

For Entry Level It Help Desk jobs in Romeoville, IL, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Romeoville, IL look for?

The top searched job categories for Entry Level It Help Desk jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for Entry Level It Help Desk jobs?

Cities near Romeoville, IL with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Romeoville, IL as of August 2026, with employment types broken down into 69% Full Time, 25% Part Time, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $49,098 per year, or $23.6 per hour.

IT Help Desk Analyst

Unilock Chicago, Inc

Aurora, IL • On-site

$60K - $70K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 26 days ago

Job description

PAVE A BRIGHTER FUTURE FOR YOURSELF!

Looking for a lifelong career with opportunities for advancement and unmatched benefits packages?
Unilock has been North America's premier manufacturer of concrete paving stones and retaining walls for 50 years. Our Aurora, IL location is growing. Unilock facilities are safe, modern, and fully automated production facilities.

We are currently hiring for a Help Desk Analyst 

What you’ll do

The Help Desk Analyst’s role provides vital support to Unilock’s employees and computer environment.

Duties and Responsibilities

  • Provide Level 1 and Level 2 technical support to Unilock employees, delivering prompt, professional, and customer-focused service.
  • Configure, deploy, and maintain computers, peripherals, and related technology equipment in accordance with company standards and best practices.
  • Effectively prioritize, manage, and resolve multiple support requests while meeting service expectations and deadlines.
  • Assist with the installation, configuration, and support of network-connected devices, including servers, printers, and manufacturing/plant equipment.
  • Collaborate with IT team members to deliver exceptional technology support, maintain system reliability, and continuously improve the user experience.
  • Manage the company mobile device program, including cell phone provisioning, inventory, carrier relationships, troubleshooting, and user support, while helping IT Desk assist employees
  • Provide administrative support for IT operations, including maintaining records, managing technology assets, preparing reports, and supporting departmental projects and initiatives

Skills and Requirements

  • Thorough understanding and experience with configuring Windows 10, 11, and Mac computers
  • Thorough understanding and experience working with Active Directory and Microsoft Entra ID
  • Thorough understanding and experience working with and supporting the Microsoft Office suite of software
  • Ability to investigate, resolve, and escalate issues in a timely and professional manner
  • Willingness to assist other departments quickly to resolve issues
  • Certification by Microsoft and one or more Helpdesk certifications
  • Able to work in a Office and Manufacturing environment

Carry out other related duties as needed to meet departmental and organizational objectives

Salary Range - $60K - $70K annually (Based on Experience) with the potential to earn a yearly bonus

This position is NOT remote. This position is based in Aurora, IL, with occasional travel to our other locations in the Midwest.

What we offer you

    • Health Benefits - Effective 1st of the month following start date
    • 401k Matching (after a year)
    • Life Insurance, HSA & FSA plans
    • Well-being Support
    • Charitable Contribution Matching
    • Paid Time Off
    • Year-End Company-wide closure/paid time off

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