ZipRecruiter

Log In

2

Entry Level It Help Desk Jobs in Florida (NOW HIRING)

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

... for IT Solutions software and hardware service requests and incidentsResolve service desk ticketsTier I aids support to the Proven IT Help Desk which is the first line of support for our ...

Revel Staffing

IT Manager

Fort Myers, FL · On-site

$85K - $115K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Revel Staffing

IT Manager

Fort Myers, FL · On-site

$90 - $130/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

Provide support for IT Solutions software and hardware service requests and incidents * Resolve service desk tickets * Tier I aids support to the Proven IT Help Desk which is the first line of ...

previous pagenext page

Showing results 21-40

All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Florida

Entry Level It Help Desk information

See Florida salary details

$9

$17

$25

How much do entry level it help desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level it help desk in Florida is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.42 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Florida?

The most popular types of It Help Desk jobs in Florida are:

What are popular job titles related to Entry Level It Help Desk jobs in Florida?

For Entry Level It Help Desk jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Florida look for?

The top searched job categories for Entry Level It Help Desk jobs in Florida are:

What cities in Florida are hiring for Entry Level It Help Desk jobs?

Cities in Florida with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Florida as of August 2026, with employment types broken down into 2% Internship, 92% Full Time, 4% Part Time, and 2% Temporary. Highlights an 100% In-person job distribution, with an average salary of $35,985 per year, or $17.3 per hour.

IT Help Desk Coordinator (Bilingual)

Titan Technologies

Tallahassee, FL • On-site

Full-time

Posted 7 days ago

Job description

** SEEKING BILINGUAL, TEMPORARY HELP DESK COORDINATORS **
TelaForce, a Titan Technologies company, is seeking *temporary* bilingual Help Desk Coordinators to provide Tier 1 Technical Support and Customer Service Support in support of our Call Center operations. In this exciting role, you will support a variety of users and must demonstrate abilities required for excellent Help Desk support including impeccable customer service skills, technical savviness and a strong aptitude for multitasking. Candidates must be willing to work flexible hours that may include weekends (8:00 am-4:30 pm CT), weekdays (6:00 am-8:00 pm CT) or holidays (as needed). This is a temporary position with full-time hours. All candidates must have the ability to work remotely so you must have dependable high-speed internet, a reliable computer (Windows PC or Mac OS only) with the latest updates and anti-virus/anti-spyware software, a headset with microphone that will connect to your computer, and a quiet area free from distractions where you can take calls.
Duties & Responsibilities:
Under general supervision, you will provide Technical Support and Customer Service support to an end-user community supporting all applications, software and processes utilized by our clients. This includes but is not limited to hardware/software issues, browser troubleshooting and navigation, and answering customer program questions. You will provide support to identify customer needs, clarify information, research and provide solutions and/or alternatives to customer issues. All Help Desk Coordinators will address incidents and respond to users in accordance with agreed-upon procedures and Service Levels. You will interface with multiple levels of users, customers, supervisors, and management staff.
  • Receive client queries from multiple customers via phone, chat, e-mail or via web-enabled access.
  • Log incidents and service requests into the ticket-tracking system.
  • Collect information regarding the incident or service request and document details of the issue/question and troubleshooting steps performed into the ticket-tracking system.
  • Provide troubleshooting and resolution via phone, chat, e-mail or remote connectivity tools (when applicable).
  • Respond to inquiries, provide excellent customer service, and provide general information via phone, chat or e-mail regarding customer specific systems and criteria.
  • Resolve incidents or service requests immediately or by escalating it to the appropriate support staff or service group when necessary.
  • Track the incident or service request activity to maximize timely completion.
  • Follow-up with clients to ascertain job satisfaction verbally or through e-mail.
  • Train new Help Desk Coordinators when needed.
  • Reference all provided work instructions or knowledgebase articles to troubleshoot client incidents or service requests and may create new articles/work instructions upon request.
  • Meet and maintain internal performance targets and customer service level targets as identified by customer agreements and/or management.
  • Perform routine tasks and new assignments as assigned by the Contract Team Leads, Call Center Supervisors, or management.
  • Adhere to all customer, company, and departmental policies.

Required:
  • Proficient experience using Windows 7, 8, 10 and Microsoft Office products
  • Proficient experience using & configuring web browsers and managing browser plug-ins
  • Ability to pass employment background check and drug-screening
  • Ability to pass Level 2 background check
  • Bilingual in English and Spanish

Preferred:
  • 1+ year of prior Call Center/Help Desk experience
  • 1+ year of prior PC technical experience and/or training
  • Ability to type 45 WPM (test yourself at typingtest.com)

Company Description:
Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!
Titan is proud to be a Service Disabled Veteran Owned Business.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply