ZipRecruiter

Log In

2

Entry Level Help Desk Jobs in Houston, TX (NOW HIRING)

previous pagenext page

Showing results 21-40

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Houston, TX

Entry Level Help Desk information

See Houston, TX salary details

$12

$22

$32

How much do entry level help desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level help desk in Houston, TX is $22.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $24.81 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Houston, TX?

The most popular types of Help Desk jobs in Houston, TX are:

What cities near Houston, TX are hiring for Entry Level Help Desk jobs?

Cities near Houston, TX with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $45,986 per year, or $22.1 per hour.

Customer Service Representative - State Farm Agent Team Member

Matt Springer - State Farm Agent

Conroe, TX • On-site

$15 - $18/hr

Full-time

PTO

Re-posted 26 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Matt Springer - State Farm Agent, you will play an important role in delivering a positive and welcoming experience for customers while beginning your career in the insurance industry. This is an entry-level opportunity designed for individuals who enjoy helping others, staying organized, and learning the fundamentals of insurance operations.
In this position, you will begin by supporting front desk responsibilities and assisting customers with questions, service requests, and general office needs. As you gain experience and build your knowledge of insurance products and processes, you will have the opportunity to transition into an Account Manager role with increased responsibility for client relationships, policy servicing, and coverage support.
This role is ideal for someone who is customer-focused, detail-oriented, and interested in growing within the insurance industry. Individuals who demonstrate initiative, strong communication skills, and a commitment to learning can expect opportunities for advancement within the agency.
RESPONSIBILITIES:
  • Greet customers and assist with front desk responsibilities, including answering phones and directing inquiries.
  • Respond to customer questions and provide general policy information.
  • Assist customers with basic policy updates, documentation, and service requests.
  • Support the team with administrative tasks and maintain accurate records of customer interactions.
  • Learn agency systems, insurance products, and service processes.
  • Gradually take on expanded client service responsibilities as experience is gained.
QUALIFICATIONS:
  • Strong communication and interpersonal skills.
  • Detail-oriented with the ability to manage multiple tasks.
  • Previous customer service experience preferred.
  • Property & Casualty license preferred.
  • Previous insurance experience will also be considered in place of a license.
  • Bilingual Spanish preferred.