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Entry Level Help Desk Jobs in Altamonte Springs, FL

Xpodigital

Help Desk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

We are looking for a standout Digital Signage Help Desk Technician -Entry Level , with call center, technical support, and or customer service experience. Primary business operations are based in ...

Alpha Business Concetps Inc

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Entry Level AT&T Sales Representative

Orlando, FL · On-site

$50K - $75K/yr

... share desk space with. Not many corporate atmospheres promote growth focused on work ethic and ... Generate sales among customer accounts with the help of Salesforce * Work with the team on ...

Alpha Business Concetps Inc

Be Seen First

Entry Level AT&T Sales Representative

Orlando, FL · On-site

$50K - $75K/yr

... share desk space with. Not many corporate atmospheres promote growth focused on work ethic and ... Generate sales among customer accounts with the help of Salesforce * Work with the team on ...

Wire3

NOC Technician

Clermont, FL · On-site

$23/hr

As an Entry-Level NOC Technician, you will be part of our Network Operations team responsible for ... Previous experience in IT, Help Desk, or Network Support preferred but not required. PHYSICAL ...

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Entry Level Help Desk information

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How much do entry level help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level help desk in Altamonte Springs, FL is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $24.28 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Altamonte Springs, FL?

The most popular types of Help Desk jobs in Altamonte Springs, FL are:

What cities near Altamonte Springs, FL are hiring for Entry Level Help Desk jobs?

Cities near Altamonte Springs, FL with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Altamonte Springs, FL as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $45,012 per year, or $21.6 per hour.

Help Desk Technician

Xpodigital

Orlando, FL • On-site

$18.75 - $25.25/hr

Other

Posted 8 days ago

Key responsibilities

  • Provide technical support to clients via email and phone correspondence

  • Perform remote troubleshooting for digital signage systems and document issues and resolutions

  • Assist with hardware installation, on-site repairs, and troubleshooting for local customers

Job description

Xpodigital (www.xpodigital.com) is a rapidly growing digital signage and convention internet company delivering innovative, customized experiences to clients worldwide.


We are looking for a standout Digital Signage Help Desk Technician -Entry Level, with call center, technical support, and or customer service experience.


Primary business operations are based in Orlando, Florida, and eligible candidates must currently reside in the Orlando metro area.


Here are a few activities you can expect to work on once you’ve gained competency in Xpodigital’s suite of products and technology (we value quick studies):


  • Provide comprehensive technical support to clients via email and phone correspondence
  • Address all client requests for digital signage content while maintaining strict adherence to SLA requirements
  • Address client inquiries regarding digital signage content by phone and email
  • Perform fundamental remote troubleshooting for customer digital signage systems
  • Document issues and resolutions completely in the ticket system
  • Develop a deep understanding of our content management system (CMS)
  • Assist with other duties as needed and assigned by your Manager
  • Understand and implement complex signage solutions, such as interactive touch screens and wayfinding
  • Conduct on-site visits to local customers via automobile to perform hardware repairs and troubleshoot devices
  • Assist in installation projects and road show events for our U.S.-based properties. Travel could be by car or plane
  • This role requires physical labor, including lifting boxes and assisting with hardware installation.


So, are you passionate about helping customers solve business problems by providing practical, results-driven technology solutions? To be successful in our unique environment, you must be methodical, analytical, disciplined, and accurate. You also should be detail-oriented, competent, positive, and professional. We love team players who take pride in their work.


You must be able to demonstrate a proven ability in basic computer knowledge, basic technical support, A/V & PC wiring knowledge, troubleshooting, and problem-solving skills.


You also need to have excellent communication (written and verbal) skills, be an active listener, have a positive attitude, problem-solving ability, and work well under pressure.


We hire people, not resumes, and we only hire top performers for whom Xpodigital is the right fit. Please contact us if you want to work for a different kind of company that wants you to love your job and enjoy working with your teammates. Please contact us if you want to work for a different kind of company — one that values performance, accountability, and winning as a team. If you have read this entire job posting, submit your qualifications to xpohr@xpodigital.com along with a joke… any joke, but keep it clean! Do not submit your resume through LinkedIn. If you can follow these simple steps, it will demonstrate the attention to detail and initiative we expect from our employees.

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