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Help Desk Manager Jobs in Altamonte Springs, FL (NOW HIRING)

TrovaSearch

Help Desk Supervisor

Orlando, FL · On-site

Prior MSP (managed service provider) experience strongly preferred. * 3+ years of help desk or technical support experience. * Relevant certifications (e.g., CompTIA Network+ or Security+, Microsoft ...

GrayRobinson

Help Desk Analyst

Orlando, FL

$19 - $26/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

GrayRobinson

Help Desk Analyst

Orlando, FL · On-site

$19 - $26/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ... Reviewing, managing and maintaining the Tier 1 ticket queue to ensure timely and effective issue ...

Adacel Systems, Inc.

Help Desk Support II

Orlando, FL · On-site

$19.25 - $26.25/hr

The Helpdesk Support Level II role is to manage our ticketing system and provide technical support ... Orlando Office • Job Status: Full Time • Typically sitting at a desk Benefits: • Two weeks of ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

Microsoft O365 management and migrations. * Windows 10 or 11 Desktop OS support. WORK ENVIRONMENT ... The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

Microsoft O365 management and migrations. * Windows 10 or 11 Desktop OS support. WORK ENVIRONMENT ... The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per ...

TEEMA

Help Desk Specialist I - Tier 1 Support

Orlando, FL · On-site

$45K - $47K/yr

Help Desk Specialist I (Tier 1 Agent - External) Background Investigation Ashburn, VA / Orlando, FL ... incidents, managing ticket workflows, escalating complex problems, and keeping users informed ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

Microsoft O365 management and migrations. * Windows 10 or 11 Desktop OS support. WORK ENVIRONMENT ... The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per ...

City Of Mount Dora

IT HELP DESK ASSISTANT

Mount Dora, FL · On-site

$18.65 - $23.64/hr

This position functions as the main point of contact for the help desk. Performs administrative ... Complete the required National Incident Management System (NIMS) training within 6 months of ...

Marriott International

Front Desk Manager

Orlando, FL · On-site

$56K - $70K/yr

CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day ... As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always ...

Marriott

Front Desk Manager

Orlando, FL · On-site

$56K - $70K/yr

CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day ... As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always ...

Marriott

Front Desk Manager

Orlando, FL · On-site

$15.75 - $20.50/hr

Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead ... At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Altamonte Springs, FL

Help Desk Manager information

See Altamonte Springs, FL salary details

$35.1K

$78.3K

$116.4K

How much do help desk manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for help desk manager in Altamonte Springs, FL is $78,316.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,700.00 and $93,500.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Altamonte Springs, FL?

The most popular types of Help Desk jobs in Altamonte Springs, FL are:

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For Help Desk Manager jobs in Altamonte Springs, FL, the most frequently searched job titles are:

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The top searched job categories for Help Desk Manager jobs in Altamonte Springs, FL are:

What cities near Altamonte Springs, FL are hiring for Help Desk Manager jobs?

Cities near Altamonte Springs, FL with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Altamonte Springs, FL as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $78,316 per year, or $37.7 per hour.

Help Desk Supervisor

TrovaSearch

Orlando, FL • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 28 days ago

Job description

Position Summary
The IT Help Desk Supervisor is a working supervisor role that combines hands-on Level II technical support with day-to-day leadership of the help desk team. The majority of this person's time is spent in the queue as a functional Level II technician - resolving escalations and supporting clients directly while also supervising, coaching, and coordinating the work of the Level I staff. This is a player-coach position for an experienced technician with a service-delivery background who is ready to step into a lead/supervisory capacity.
Technical Responsibilities (Working Level II)
  • Works the ticket queue as a functional Level II technician, resolving escalations and issues beyond first-level support across networking, servers, and end-user systems.
  • Serves as the primary escalation point for Level I technicians, providing real-time troubleshooting guidance and second-level resolution.
  • Coordinates with Level III engineers, vendors, and carriers as needed to drive complex issues to resolution.
  • Performs hands-on support across Microsoft 365 / Exchange, Active Directory, Windows Server, networking, firewalls/VPN, backup/recovery, and end-user systems.
  • Maintains ownership of customer communication and satisfaction, ensuring clients are kept informed through full resolution.
  • Assists with servicing VOIP, SIP, SIP gateways, IADs, and PBX platforms.
Supervisory Responsibilities
  • Provides day-to-day supervision of the help desk team, including ticket triage, assignment, prioritization, and dispatch to balance workloads.
  • Monitors response and resolution times against service-level agreements (SLAs) and takes appropriate action to keep work on track.
  • Provides leadership, orientation, training, coaching, and mentoring to technicians, helping develop their skills over time.
  • Assists with scheduling, staffing, interviewing, and routine performance feedback for the support team.
  • Helps maintain and improve help-desk processes, documentation, and knowledge-based content in alignment with IT best practices.
  • Acts as a working supervisor carrying a personal ticket load while overseeing the team.
  • Performs hands-on technician duties as required to meet service levels during periods of high volume or coverage gaps.
  • Creates and maintains a work environment aligned with the organization's goals and strategies, demonstrating a unified voice and consistent message from leadership.
  • Actively supports all organizational policies and procedures in communications and interactions with staff and peers.
Organizational Responsibilities
  • Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety, and a high-reliability organization; behavior supports the organization's core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation.
Technical Knowledge (Level II)
Demonstrated working knowledge across the following is required:
  • Networking fundamentals: routing, switching, IP addressing, DHCP, DNS, VLANs, and wireless (SSID, AP, 802.1x).
  • Windows Server administration, Active Directory, and Group Policy.
  • Microsoft 365 / Exchange administration and end-user support.
  • Firewalls, VPNs, and basic network security concepts.
  • Backup, recovery, and basic virtualization concepts.
  • Familiarity with VOIP / SIP and basic telecom concepts.
Tools & Environment
Experience administering or supporting the following is preferred:
  • ConnectWise (PSA and RMM)
  • IT Glue (documentation)
  • SentinelOne (endpoint protection)
  • Duo (multi-factor authentication)
  • ThreatLocker (application allowlisting / zero trust)
Education
  • Associate or bachelor's degree in information technology or a related field preferred. A combination of education, training, and experience may be considered in lieu of a degree.
Work Experience
  • Level II technical knowledge and experience required - the candidate must be able to independently resolve issues beyond first-level support (see Technical Knowledge above).
  • Previous service-delivery and Level II help desk experience required.
  • Prior experience as a lead or senior technician (or other supervisory experience) in a help desk environment strongly preferred.
  • Prior MSP (managed service provider) experience strongly preferred.
  • 3+ years of help desk or technical support experience.
  • Relevant certifications (e.g., CompTIA Network+ or Security+, Microsoft, or similar) a plus.
Skills and Attributes
  • Strong critical-thinking skills and decisive judgment
  • Able to work under minimal supervision.
  • Able to work in a fast-paced environment and take appropriate action under pressure.
  • Clear, professional communication with both clients and team members.
  • Strong organizational skills and keen attention to detail.
  • Ability to travel to local client sites as needed.
Benefits
  • Health, dental, and vision coverage.
  • Generous vacation and paid time off (PTO) policy.

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