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Entry Level Help Desk Support Jobs in Georgetown, TX

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The ... Problem analysis and resolutions in support of the Agency's Local Area Network (LAN), Wide Area ...

Hireblazer

Help Desk /Technical Support

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk /Technical Support Duration: 12+ Months Location: Austin, TX 78701. The working position is On Site. (Strong preference for temp to hire possibility.) Must have: CompTIA A+, CompTIA ITF ...

Robert Half

Help Desk Tier I

Austin, TX · On-site

$22 - $26/hr

Help Desk Tier I On Site | Austin, TX | Contract We are looking for a Help Desk professional to provide dependable technical support for a growing client in Austin, Texas. This long-term contract ...

Prolim Global

Help Desk 1

Austin, TX · On-site

$19.75 - $26.75/hr

PROLIM (www.prolim.com) is currently seeking Help Desk 1 for one of our top Client for Location ... Provides basic support and troubleshooting, including password resets, printer configurations ...

First National Bank Texas

Help Desk Technician I

Killeen, TX · On-site

$18 - $24.25/hr

... Support and monitor various software, applications, and hardware Perform follow-up calls to ... desk work Ability to lift up to 50 pounds FNBT is an equal opportunity employer. High School ...

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Entry Level Help Desk Support information

See Georgetown, TX salary details

$9

$19

$30

How much do entry level help desk support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entry level help desk support in Georgetown, TX is $19.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $21.44 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Georgetown, TX?

For Entry Level Help Desk Support jobs in Georgetown, TX, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Georgetown, TX look for?

The top searched job categories for Entry Level Help Desk Support jobs in Georgetown, TX are:

What cities near Georgetown, TX are hiring for Entry Level Help Desk Support jobs?

Cities near Georgetown, TX with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Georgetown, TX as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $40,283 per year, or $19.4 per hour.

Help Desk Support Specialist (Level 2)

Austin, TX • On-site

Air InfoSec
See more jobs at Air InfoSecexternal

$18 - $28/hr

Contractor

Posted 8 days ago

Job description


The Help Desk Support Specialist will support the Texas Department of Transportation (TxDOT). This role provides second-level technical support to end users, handling service requests escalated from lower support tiers. The specialist will identify, research, and resolve technical problems related to computer systems, hardware, and software, and will document, track, and monitor issues to ensure timely resolution. Support will be provided onsite, remotely, by phone, or by email, and the role includes developing solutions for network, desktop, and server problems. The position also involves coordinating system changes, upgrades, and new products to ensure continued operational stability.
Responsibilities:
  • Provide technical assistance to computer system users on a variety of issues.
  • Identify, research, and resolve technical problems escalated from lower support tiers.
  • Respond to telephone calls, email, and in-person requests for technical support.
  • Document, track, and monitor issues to ensure timely resolution.
  • Assist users with computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
  • Perform service and preventive maintenance on terminals, printers, and personal computers.
  • Diagnose and repair equipment by replacing worn or broken parts and making technical adjustments.
  • Assist in coordinating system changes, upgrades, and new products to ensure correct operation in current and future environments.
  • Implement shared software, including operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
  • Communicate accurate status updates and manage and report time spent on all work activities.

Requirements
Minimum Qualifications:
  • 4 to 7 years of experience in the field or a related area.
  • Experience with providing second level support to end users by handling service requests that have been escalated by lower tiers.
  • Experience with providing support onsite, remotely, over the phone, or via email.
  • Experience with developing solutions for network, desktop, and server problems.

Work Location and Schedule:
Location: Austin, TX
Schedule: Not specified in the source material (12-month duration, 2,080 total hours)
Work Arrangement: Onsite

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