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Entry Level Help Desk Support Jobs in Georgetown, TX

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The ... Problem analysis and resolutions in support of the Agency's Local Area Network (LAN), Wide Area ...

Hireblazer

Help Desk /Technical Support

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk /Technical Support Duration: 12+ Months Location: Austin, TX 78701. The working position is On Site. (Strong preference for temp to hire possibility.) Must have: CompTIA A+, CompTIA ITF ...

Robert Half

Help Desk Tier I

Austin, TX · On-site

$22 - $26/hr

Help Desk Tier I On Site | Austin, TX | Contract We are looking for a Help Desk professional to provide dependable technical support for a growing client in Austin, Texas. This long-term contract ...

Kestra Holdings

Senior Help Desk Engineer

Austin, TX · On-site

As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide support to internal our employees and leaders in the financial services industry across the country.

Prolim Global

Help Desk 1

Austin, TX · On-site

$19.75 - $26.75/hr

PROLIM (www.prolim.com) is currently seeking Help Desk 1 for one of our top Client for Location ... Provides basic support and troubleshooting, including password resets, printer configurations ...

Flash

IT Help Desk Technician

Austin, TX · On-site

$20 - $25/hr

Join our Flash Team as an IT Help Desk Technician! Join Flash as a part-time IT Help Desk ... Administer and support internal tools such as Google Workspace, JumpCloud, Slack, Jira, Confluence ...

Flash

IT Help Desk Technician

Austin, TX · On-site

$20 - $25/hr

Join our Flash Team as an IT Help Desk Technician! Join Flash as a part-time IT Help Desk ... Administer and support internal tools such as Google Workspace, JumpCloud, Slack, Jira, Confluence ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Georgetown, TX

Entry Level Help Desk Support information

See Georgetown, TX salary details

$9

$19

$30

How much do entry level help desk support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for entry level help desk support in Georgetown, TX is $19.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $21.44 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What job categories do people searching Entry Level Help Desk Support jobs in Georgetown, TX look for?

The top searched job categories for Entry Level Help Desk Support jobs in Georgetown, TX are:

What cities near Georgetown, TX are hiring for Entry Level Help Desk Support jobs?

Cities near Georgetown, TX with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Georgetown, TX as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $40,283 per year, or $19.4 per hour.

Help Desk Support Specialist (Level 2) and (Level 3)

Manor, TX • On-site

Rudra Enterprise LLC
See more jobs at Rudra Enterprise LLCexternal

Other

Posted 5 days ago

Job description

Hello,

We are currently seeking an experienced Help Desk Support Specialist   (Level 2) and (Level 3)  to be key resources on a technical services team.
 
Job Title: Help Desk Support Specialist (Level 2) and (Level 3)
 
Need experience 4 year + for level 2 and  8+ year for (Level 3)

Job ID:  2026-7082

Duration: 12 months

Location: Austin, TX (Onsite)

Hours: 2080

Client- Txdot 
TXDOT20268072
We are currently seeking an experienced Help Desk Support Specialist to be key resources on a technical services team.

Responsibilities:

Provide technical assistance to computer system users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.  Documents, tracks, and monitors the problem to ensure a timely resolution.  Has knowledge of commonly used concepts, practices, and procedures within a particular field.  Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Provide service and preventive maintenance activities on terminals, printers, personal computers, etc. Basic knowledge of electrical/mechanical principles and basic electronics. Read and comprehend technical service manuals and publications. Knowledge of basic mathematics to read and understand various gauges, meters, and measurement devices. Able to diagnose and repair products by replacing worn or broken parts and making technical adjustments. Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.  Strong communication skills.

Assist in coordination of changes, upgrades and new products, ensuring systems shall operate correctly in current and future environment. Provide accurate and complete answers to general use and administrative environment questions in a timely manner. Implement shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors. Communicate accurate and useful status updates.  Manage and report time spent on all work activities. Ability to work in a team environment.    

Proven working experience in providing help desk support. Has a basic understanding of ITSM practices along with working knowledge of help desk software, databases and remote control. Able to receive calls and inquiries, provide support in accordance with established processes and document incidents and remedies.  Must be great communicators and be able to translate their technical knowledge into actionable direction.   

Has a basic understanding of EIR Accessibility and assistive technologies used by people with disabilities. Understands protocols for communicating with customers requiring special assistance to obtain required or requested information.   

 

Minimum (Required):

Years

Skills/Experience

4-7

Experience in the field or in a related area

Provides the second level of support to end users by handling service requests that have been escalated by lower tiers.

Support will be provided onsite, remotely, over the phone, or via email.

They will be required to develop solutions for network, desktop, and server problems.  

 
Regards,
 
Kumar Pankaj
Senior IT Recruiter
Rudra Enterprise LLC (REETECH)
Dallas, Texas 
+1
State of Texas Certified – HUB/MWBE
 
 
 
 
 

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