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Entry Level Help Desk Support Jobs in Cook County, IL

Watchfire Signs LLC

Intern Help Desk Technician

Danville, IL · On-site

$19.25 - $26/hr

Summary Our true differentiator in the market is exceptional technical support/customer service. This position is based onsite at our Danville, IL facility, where our help desk team is at ...

Watchfire

Intern Help Desk Technician

Danville, IL · On-site

$19.25 - $26/hr

Summary Our true differentiator in the market is exceptional technical support/customer service. This position is based onsite at our Danville, IL facility, where our help desk team is at the core of ...

SATO America

Help Desk Technician I

Chicago, IL

$50K - $55K/yr

... for IT support within the company. DUTIES AND RESPONSIBILITIES: * Manage Help Desk tickets in a ... timely manner. * Respond to customer issues via phone, email, and computer chat. * Provide customer ...

SATO America

Help Desk Technician I

Chicago, IL · On-site

$50K - $55K/yr

... for IT support within the company. DUTIES AND RESPONSIBILITIES: * Manage Help Desk tickets in a ... timely manner. * Respond to customer issues via phone, email, and computer chat. * Provide customer ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Cook County, IL

Entry Level Help Desk Support information

See Cook County, IL salary details

$10

$20

$33

How much do entry level help desk support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for entry level help desk support in Cook County, IL is $20.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $23.12 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Cook County, IL? For Entry Level Help Desk Support jobs in Cook County, IL, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Cook County, IL look for? The top searched job categories for Entry Level Help Desk Support jobs in Cook County, IL are:
What cities near Cook County, IL are hiring for Entry Level Help Desk Support jobs? Cities near Cook County, IL with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Cook County, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,471 per year, or $20.9 per hour.

HELP DESK TECHNICIAN - TIER I

CDS Office Technologies

Lombard, IL • On-site

$20 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

CDS Office Technologies is the premier Managed Technology Services Provider in the Midwest and we are looking to add to our ever-growing team of IT professionals! We are looking to fill immediate openings in the position of Help Desk Technician. CDS offers an exciting, fast paced, environment where employees are frequently exposed to new learning opportunities as well as bleeding-edge technology, hardware, and software. With 9 locations and 50 years in business, CDS offers a diverse work environment for career-minded individuals who want to excel in the field of IT / Technology and who have a desire to advance their skillset and ultimately their career.
Applicants should be friendly, enthusiastic, and driven with a strong work ethic.
We are proud to offer a comprehensive benefits package including paid leave, vacation, medical, dental, vision, life insurance, and a starting salary of $20.00/hr. - $21.00/hr., based on experience and qualifications.
Job Location: On-Site, Lombard IL
Job Summary:
Our help desk technicians (better known as our Managed Support Team) act as the first line of support for our clients. Duties included (but are not limited to):
  • Monitor and respond to IT support tickets in a timely manner
  • Providing solutions and advice on technical client issues via phone, email and chat
  • Manage and configure user accounts for various cloud platforms
  • Troubleshoot and resolve network and computer issues
  • Install printers and other peripheral hardware
  • Monitor and manage scheduled backups
  • Repair and upgrade existing computers - remotely
  • Assist with training clients on new technology implementations
  • Configure and manage VOIP phone system - remotely
  • Assist Tier 2 or Tier 3 engineers remotely with technical issues
  • Creating manuals for technical training
  • Using feedback from customers to improve problem-solving techniques and customer service
  • Documenting and analyzing technical issues and customer interactions
  • Stay current with best practices on how to help customers with technical issues
  • Assist internal staff as needed

Experience Requirements:
  • At least two years of experience as a Help Desk Technician and/or experience in call centers, customer, service, or IT.
  • Familiar with various computer and operating systems.
  • Must know how to use software management tools and troubleshooting techniques.

Skills and Qualifications:
  • Excellent interpersonal and customer service skills
  • Problem-solving and critical-thinking skills
  • Excellent written and verbal communication skills
  • Ability to quickly diagnose and resolve technical issues
  • Exceptional teamwork and leadership skills to help other technical support workers
  • Ability to learn new technologies and implement them

Education and Training:
  • HS diploma or GED equivalent required.
  • College degree in computer science, network administration or computer programming preferred.
  • Additional training certificates in IT infrastructure, network administration, and computer repair are beneficial.

Physical Requirements:
  • Ability to lift and carry up to 25 pounds
  • Ability to sit, bend and stand for extended periods, with periodic breaks.

Benefits:
  • 401(k) plan
  • Health, dental, and vision insurance
  • Life insurance
  • Paid time off
  • Vacation time off
  • Other benefits as outlined in the company's package.

CDS Office Technologies is an Equal Opportunity Employer: We are committed to providing equal opportunities to all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Apply