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Entry Level Help Desk Support Jobs in Cook County, IL

CultureFit

Help Desk Analyst

Chicago, IL

$21 - $28.75/hr

The Help Desk Analyst is an integral part of a fast-paced technology support and implementation department, requiring a working knowledge of Windows desktop systems, installation, configuration ...

Baird & Warner

Assistant Manager Help Desk

Chicago, IL · On-site

Job Summary Responsible for providing timely advanced support to all internal and remote end-users ... Serve as an escalation point for the help desk team * Single point of contact for all incident ...

Baird & Warner

Assistant Manager Help Desk

Chicago, IL · On-site

Job Summary Responsible for providing timely advanced support to all internal and remote end-users ... Serve as an escalation point for the help desk team * Single point of contact for all incident ...

Baird & Warner

Assistant Manager Help Desk

Chicago, IL · On-site

Job Summary Responsible for providing timely advanced support to all internal and remote end-users ... Serve as an escalation point for the help desk team * Single point of contact for all incident ...

Engie

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Data / Digital & IT * Support functions * R&D / Innovation * Management & Consulting * Spontaneous ... Job alerts Help Desk Analyst Posting Start Date: 6/4/26 Requisition ID: 66434

Network Data Systems

Help Desk Analyst

Schaumburg, IL · On-site

$45K/yr

The Help Desk Analyst will support NDS at their Schaumburg HQ by providing support to include technical advice, guidance, and informal training to end users (local and remote) for hardware and ...

htna

Service Desk Support I

Romeoville, IL · On-site

$20.50 - $27.50/hr

Job Summary Reporting to the End User Services Manager, the IT Service Desk Support I provides first-line technical support to end users. This position helps maintain HellermannTyton's IATF16949 ...

G2IT

Deskside Support Specialist

O Fallon, IL · On-site

$50K - $55K/yr

Minimum of 2 years of solid Service Desk or Help Desk support experience in an enterprise IT environment. * Excellent verbal and written communication skills with a strong customer service focus.

G2IT

Deskside Support Specialist

O Fallon, IL

$50K - $55K/yr

Minimum of 2 years of solid Service Desk or Help Desk support experience in an enterprise IT environment. * Excellent verbal and written communication skills with a strong customer service focus.

HellermannTyton

Service Desk Support I

Romeoville, IL · On-site

$20.50 - $27.50/hr

Job Summary Reporting to the End User Services Manager, the IT Service Desk Support I provides first-line technical support to end users. This position helps maintain HellermannTyton's IATF16949 ...

SATO America

Help Desk Technician I

Chicago, IL · On-site

$20.50 - $27.75/hr

... for IT support within the company. Responsibilities : • Manage Help Desk tickets in a timely manner. • Respond to customer issues via phone, email, and computer chat. • Provide customer ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Cook County, IL

Entry Level Help Desk Support information

See Cook County, IL salary details

$10

$20

$33

How much do entry level help desk support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for entry level help desk support in Cook County, IL is $20.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $23.12 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Cook County, IL? For Entry Level Help Desk Support jobs in Cook County, IL, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Cook County, IL look for? The top searched job categories for Entry Level Help Desk Support jobs in Cook County, IL are:
What cities near Cook County, IL are hiring for Entry Level Help Desk Support jobs? Cities near Cook County, IL with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Cook County, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,471 per year, or $20.9 per hour.

Help Desk Analyst

CultureFit

Chicago, IL

$21 - $28.75/hr

Full-time

Re-posted yesterday

Job description

Job Description POSITION SUMMARY: The Help Desk Analyst is an integral part of a fast-paced technology support and implementation department, requiring a working knowledge of Windows desktop systems, installation, configuration, maintenance, and support. There will be exposure to many different systems and solutions, including new technologies, enterprise-level IT policies and procedures, and top tier customer service practices. The position is dynamic in nature and requires the drive to learn and hone new skills and practices on a regular and ongoing basis.

RESPONSIBILITIES: Adhere to all Company policies and procedures to ensure Company objectives are met. General Job Duties: Provide Level 1 desktop and peripheral support to onsite (Corporate Office) and remote end users on a variety of issues. Identify, research, and resolve technical problems.

Respond to telephone calls, emails, and team member requests for technical support. Document, track, escalate and monitor the problem to ensure a timely resolution. Needs Assessment: Spend time necessary to understand customer needs and requirements and move the issue forward toward resolution to meet or exceed expectations.

Other Duties: Perform other tasks as needed to contribute to team effort. REQUIREMENTS: PC Troubleshooting (Hardware / Software / Network / Peripherals) Microsoft Windows 11 Microsoft Office 365 Administration Active Directory Administration Exchange Administration Microsoft Entra Copier / Printer / Scanner Troubleshooting Web browser knowledge and troubleshooting (Edge, Chrome) RECOMMENDED SKILLS: Microsoft Windows Server 2016, 2019 Microsoft Intune or other mobile device management solution Mobile Device troubleshooting/knowledge (iPhones, iPads, Android Tablets) VoIP Phone System experience (RingCentral) Ticketing System Experience (Fresh Express in particular) Experience with Microsoft Autopilot (Intune)

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