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Entry Level Help Desk Support Jobs in Columbia, SC

DP Professionals Inc

Support Desk Data Analyst

Columbia, SC · On-site

$16.75 - $22.75/hr

DPP is seeking a Support Desk Data Analyst to provide engineering and steady state technical services to 94 distributed US attorney''s offices. Location : Onsite for training; transition to hybrid in ...

EPS Corporation

Client System Support

Sumter, SC · On-site

Manage Help Desk tickets, ensuring proper documentation of all actions. Support inspections, audits, and comply with Information Assurance standards. Maintain equipment accountability, track hardware ...

BAE Systems

Systems Admin II

Columbia, SC · On-site

$64K - $110K/yr

Minimum 1 year of IT Help Desk support experience in a Windows Active Directory environment; OR * 4-year degree in an IT area of study; AND * Minimum 1 year of IT Help Desk support experience in a ...

Sharecare

Lead Customer Service Rep

Columbia, SC · On-site

Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.?? * Researching, responding, and providing a resolution, within the appropriate timeframe, to ...

Focused HR Solutions

Helpdesk Analyst 8-11

Columbia, SC · On-site

$25 - $37/hr

Provide support with help desk calls resolving approximately 30% of the tickets averaging 6-10 tickets daily * Provide technical support to ongoing projects assisting with IT needs * Use critical ...

Ask IT consulting

Helpdesk Analyst

Columbia, SC

$19 - $26/hr

System Analyst / Helpdesk Duration: 12 Months Location: Columbia, SC, 29210 DAILY DUTIES ... Provides Tier 2 support to IT users for basic software and hardware of end-user computing and ...

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Entry Level Help Desk Support information

See Columbia, SC salary details

$9

$19

$30

How much do entry level help desk support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entry level help desk support in Columbia, SC is $19.28, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.35 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Columbia, SC?

For Entry Level Help Desk Support jobs in Columbia, SC, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Columbia, SC look for?

The top searched job categories for Entry Level Help Desk Support jobs in Columbia, SC are:

What cities near Columbia, SC are hiring for Entry Level Help Desk Support jobs?

Cities near Columbia, SC with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Columbia, SC as of August 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $40,110 per year, or $19.3 per hour.

Support Desk Data Analyst

DP Professionals Inc

Columbia, SC • On-site

$16.75 - $22.75/hr

Other

Posted 29 days ago

Job description

DPP is seeking a Support Desk Data Analyst to provide engineering and steady state technical services to 94 distributed US attorney''s offices. 
 
Location: Onsite for training; transition to hybrid in Columbia, SC
Duration: 2+ months
Term: W2 contract
Work Authorization: ; must be able to obtain/maintain Top Secret Security Clearance
 
Position summary:
  • The Support Desk Data Analyst will analyze service desk performance and operational data to identify trends and opportunities for improvement.
  • Support quality assurance initiatives by ensuring processes and deliverables meet established standards.
  • Develop reports and provide data-driven insights to support operational decision-making.
  • Collaborate with technical teams to improve service quality, efficiency, and customer satisfaction.
  • Recommend process improvements that enhance performance and streamline operations.
  • Contribute to a high performing support environment through analytical problem solving and continuous improvement efforts.
Responsibilities:
  • Perform validation of the service desk to include services, processes, metrics, and customer satisfaction based on business requirements.
  • Communicate with analysts and engineers about formal evaluation plans, problems, and results.
  • Devise creative solutions to problems.
  • Assist with roll-out of systems documentation.
  • Produce lists of service deficiencies that are to be resolved and provides recommendations to incorporate changes to established processes.
  • Generate and interpret complex reports on both current and historical data.
  • Perform technical evaluations on assigned personnel.
  • Develop standards, methods, and procedures to improve product and service quality, readiness, and availability.
  • Identify, diagnose and develop plans to resolve problems in response to customer reported incidents; research, evaluate and provide feedback on problematic trends and patterns across the environment and develops and implement measures to remediate.
  • Collaborate with Support teams to foster a team-based approach to high quality solutions and drive appropriate changes to ensure high quality deliverables.
Required skills, knowledge, and abilities:
  • Experience with data analysis methods, principles, and practices, including statistical analysis and sampling techniques.
  • Experience with inspection, test, and measurement techniques.
  • Knowledge of the relationship of quality assurance to other activities across the organization.
  • Skill in interpreting and applying product specifications, regulations, and policy guidance into the quality assurance plan.
  • Skill in conducting studies and investigations, problem and trend analysis, and developing documented recommendations.
  • Strong oral and written communication.
  • Experience with technical evaluation processes, techniques, and reporting.
  • Able to validate data quality and consistency of customer data.
  • Able to review, analyze, and report on quality discrepancies, trends, and data.
  • Able to investigate problems and develop disposition and corrective actions for recurring discrepancies.
  • Able to interface with stakeholders to ensure requirements are met.
  • Able to recommend corrective actions, dispositions, process optimization and modifications.
  • Able to handle multiple project deadlines with minimal supervision.
Minimum required work experience & knowledge:
  • 2-4 years of experience in a technical support position
  • Must be able to write T-SQL queries (simple/intermediate/complex) against various Microsoft databases and Data Warehouse databases.
  • 1–2 years of demonstrated experience with relational database queries and transactions, including stored procedures using SQL Server 2019 databases.
  • Demonstrated experience designing, creating, testing, and implementing simple/complex reports using SQL Server Reporting Services.
  • Candidates need quantitative, teamwork and problem-solving abilities, as well as a thorough knowledge of relational database theory and practice.
Preferred experience & certifications:
  • Information Technology Infrastructure Library V4 (ITIL 4) certification.
  • Support Desk experience either with reporting or as an analyst.
  • Previous experience with System Center Service Manager (SCSM).
  • Previous experience with Cireson Portal.
Interested? Learn more:
Click the apply button or contact Harrison at to learn more about this position (#26-00844).
Work Authorization: ; Must be able to obtain/maintain a Top Secret Security Clearance. EOE/AA/V/D
DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.

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