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Entry Level Help Desk Support Jobs in Chicago, IL

Engie

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Data / Digital & IT * Support functions * R&D / Innovation * Management & Consulting * Spontaneous ... Job alerts Help Desk Analyst Posting Start Date: 6/4/26 Requisition ID: 66434

Network Data Systems

Help Desk Analyst

Schaumburg, IL · On-site

$45K/yr

The Help Desk Analyst will support NDS at their Schaumburg HQ by providing support to include technical advice, guidance, and informal training to end users (local and remote) for hardware and ...

htna

Service Desk Support I

Romeoville, IL

$20.50 - $27.50/hr

Job Summary Reporting to the End User Services Manager, the IT Service Desk Support I provides first-line technical support to end users. This position helps maintain HellermannTyton's IATF16949 ...

HellermannTyton

Service Desk Support I

Romeoville, IL · On-site

$20.50 - $27.50/hr

Job Summary Reporting to the End User Services Manager, the IT Service Desk Support I provides first-line technical support to end users. This position helps maintain HellermannTyton's IATF16949 ...

SATO America

Help Desk Technician I

Chicago, IL · On-site

$20.50 - $27.75/hr

... for IT support within the company. Responsibilities : • Manage Help Desk tickets in a timely manner. • Respond to customer issues via phone, email, and computer chat. • Provide customer ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Chicago, IL

Entry Level Help Desk Support information

See Chicago, IL salary details

$10

$21

$34

How much do entry level help desk support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for entry level help desk support in Chicago, IL is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $23.75 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Chicago, IL? For Entry Level Help Desk Support jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Chicago, IL look for? The top searched job categories for Entry Level Help Desk Support jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Entry Level Help Desk Support jobs? Cities near Chicago, IL with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,663 per year, or $21.5 per hour.

IT Assistant / Help Desk (Entry Level)

ACTS Aviation Security

Des Plaines, IL • On-site

$55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Established in 2001, ACTS-Aviation Security has grown to become one of the leading providers of security solutions to the US aviation market. ACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services; primarily focused on catering, aircraft and cargo screening. With corporate offices in Chicago, and operational centers at more than 30 airports across the United States, ACTS provides nationwide coverage. As an ICTS Europe subsidiary, ACTS offers unmatched experience, expertise, quality and innovation. ACTS Security Agents are proud of their role in aviation security and have the opportunity for advancement - the ideal place to build a career in aviation security.
ACTS is seeking a IT/Help Desk Assistant to join the IT team in our Des Plaines, Illinois Corporate Office. The ideal candidate will have previous experience supporting the management of an organizations information systems.
Salary $55,000 USD
Position Summary:
The Information Technology Assistant / Helpdesk will assist and aide the IT Manager in all matters related to the internal and external security, support and management of the organization's information systems.
Essential Duties and Responsibilities:
  • Provide helpdesk support for organization.
  • Organize resources so they are easy to locate.
  • Resolve customer issues with company products.
  • Answer other customer questions and offer them access to helpful resources.
  • Direct questions to the right department when needed.
  • Ensure customer satisfaction.
  • Manage all desk administrative duties.
  • Maintain accurate records of interactions with customers and recurring user problems.
  • Asist in MDM tasks, including application deployment, device profile and deployment.
  • Assist in vulnerability management.
  • Assist Manager IT in the development and execution of company technology strategy.
  • Work across the organization to identify and resolve technology challenges and opportunities.
  • Assist in SharePoint management.

Education:
  • Previous experience working as Help Desk clerk using remote support tools
  • High school graduate mandatory, college preferred
  • SSCM experience
  • Intune MDM experience
  • AAD / AD experience
  • MS Defender experience
  • Microsoft Desktop support experience

Work Experience:
  • Strong IT leadership experience (2-5 years)

Job Skills:
  • Strong written and verbal communication skills
  • Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
  • Interpersonal skills that function to create connections and positive experiences for customers
  • Technological skills specific to the company's products and trouble-shooting practices
  • Patience with customers and ability to remain calm
  • Project management skills
  • Organizational abilities

Communication Skills:
  • Strong customer management and communication skills
  • Strong oral and written communication skills
  • Ability to communicate internally and externally with disparate

Certificates, Licenses and Registrations:
  • MS Certifications a plus

Travel:
  • Schedule flexibility ability to travel up to 10%

Environmental Requirements:
  • Most work performed in office

Benefits:
In addition to your base compensation, you will be eligible for the following additional benefits:
  • Two weeks of vacation annually, accrued per pay period.
  • Three floating holidays, accrued on January 1, April 1 and July 1 each year.
  • Five personal days, accrued on January 1st of each year, including X for the remainder of this year.
  • Retirement benefits including 401K and Roth programs with up to 4% employer match through Transamerica.
  • Subsidized Health, Dental and Vision Insurance after sixty (60) days of service offered through Unite HERE Health.
  • Free basic life insurance of $10,000 offered through MetLife.
  • Employee paid Supplemental Life and Disability Insurance offered through MetLife.
  • Employee Assistance Program offered through MetLife
  • Employee Discount Program offered through Perkspot.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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