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Entry Level Escalation information

What is the difference between Entry Level Escalation vs Customer Support Specialist?

AspectEntry Level EscalationCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; basic technical knowledgeHigh school diploma; strong communication skills
Work EnvironmentTechnical teams, troubleshooting, resolving complex issuesCustomer service, assisting clients, handling inquiries
Employer & Industry UsageIT, tech support, telecommunicationsRetail, service industries, tech companies
Common Search & ComparisonFocuses on technical escalation and problem resolutionFocuses on customer interaction and issue handling

Entry Level Escalation roles typically involve resolving complex technical issues within IT or tech support teams, requiring some technical knowledge. Customer Support Specialists handle general customer inquiries and support, often emphasizing communication skills. While both roles serve customers, Entry Level Escalation is more technical, whereas Customer Support Specialists focus on customer interaction.

More about Entry Level Escalation jobs
What cities are hiring for Entry Level Escalation jobs? Cities with the most Entry Level Escalation job openings:
What are the most commonly searched types of Escalation jobs? The most popular types of Escalation jobs are:
Infographic showing various Entry Level Escalation job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 8% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

Entry Level Security Officer - Swings

Securitas Security Services USA, Inc.

Los Lunas, NM • On-site

$18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago


Job description

Entry Level Security Officer - Full Time

Primary Location: Los Lunas, NM

Wage: $18.00/HR

Swing Shifts Available!!

The Security Officer helps maintain a safe and secure environment for our clients by actively monitoring the premises, including access control and patrolling a variety of locations. They preserve order while enforcing regulations and directives for our client sites pertaining to personnel, visitors, and the area.

Apply Today & Join Our Team!!

Perks & Benefits:

  • Medical, Dental, Vision & 401K Options.

  • Life, AD&D, & Disability Insurance.

  • Virtual Medical Appointments With Telemedicine .

  • Paid Time Off, FREE Uniforms, Paid Training. & Paid Weekly .

  • Employee Assistance Program.

  • DailyPay Access Program!!

  • Discounts on Childcare, Pet care, vehicles, cell phones, travel & So Much More!

What You Can Expect:

  • Conflict resolution and de-escalation.

  • Frequent interactions with client employees and guests.

  • Identify and report safety issues, hazardous conditions, or any suspicious activity.

  • Ensure that all post orders are followed and assigned rounds are completed.

  • Provide customer service and information to the client's employees and guests.

  • Utilizing technology devices throughout shift.

  • Conduct tours of the property.

  • Carry out specific tasks and duties of similar nature and scope as required for assigned site.

Basic Requirements:

  • 18 years of age or older.

  • High School Diploma or GED required.

  • Above average computer / technology skills needed.

  • Security, Law Enforcement, or Military experience a plus.

  • Excellent customer service and team leadership skills needed.

  • Must be able to work independently.

  • Must be able to remain calm and professional during stressful situations.

  • Must have great attention to detail and remain vigilant throughout shift.

  • Must have a professional demeanor.

  • Must be able to respond to emergencies with rapid / effective judgment and use appropriate escalation.

  • All candidates must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.

  • Driver Certification.

See a different world.

EOE/M/F/Vet/Disabilities

#AF-NCAZNMN

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

Benefits include:

  • Retirement plan

  • Employer-provided medical and dental coverage

  • Company-paid life insurance

  • Voluntary life and disability insurance

  • Employee assistance plan

  • Securitas Saves discount program

  • Paid holidays

  • Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.