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Entry Level Email Chat Support Jobs in Chicago, IL

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Job Summary * Entry-level customer support position, provides customer service and resolves ... Further tiers would include handling phone calls with clients and live chat. This position will ...

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Job Summary * Entry-level customer support position, provides customer service and resolves ... Further tiers would include handling phone calls with clients and live chat. This position will ...

Oakton College

Enrollment Specialist

Skokie, IL · On-site

$24.39/hr

... email, chat bot, website), or in-person. Provide relevant information related to a student ... Offer educational assistance to students related to enrollment services functions that support ...

OneMain Financial

Personal Loan Consultant

Chicago, IL · On-site

$18 - $22/hr

... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...

OneMain Financial

Personal Loan Consultant

Crest Hill, IL · On-site

$18 - $22/hr

... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...

OneMain Financial

Loan Sales Specialist

Crest Hill, IL · On-site

$18 - $22/hr

... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...

OneMain Financial

Loan Sales Specialist

Portage, IN · On-site

... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...

OneMain Financial

Consumer Lending Advisor

Schaumburg, IL · On-site

$18 - $22/hr

... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...

OneMain Financial

Loan Sales Specialist

Highland, IN · On-site

... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...

OneMain Financial

Consumer Lending Advisor

Chicago, IL · On-site

$18 - $22/hr

... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...

Orbus

CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$20/hr

We are calling all recent college graduates looking for the ultimate entry-level opportunity to ... live chat, email, and other communication channels, with an emphasis on increased telephone ...

OneMain Financial

Consumer Lending Advisor

Crest Hill, IL · On-site

$18 - $22/hr

... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...

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All JobsEmail Chat Support JobsEntry Level Email Chat Support JobsEntry Level Email Chat Support Jobs in Chicago, IL

Entry Level Email Chat Support information

What is entry level email chat support?

Entry level email chat support jobs involve assisting customers through email or online chat platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information about products or services. These positions typically require strong written communication skills, attention to detail, and the ability to multitask. Prior experience is often not required, making them suitable for those new to customer service. Training is usually provided to help new hires become familiar with company processes and systems.

What are the key skills and qualifications needed to thrive as an entry level email chat support representative?

To thrive as an Entry Level Email Chat Support Representative, you typically need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic computer literacy is often required. Patience, problem-solving abilities, and a customer-focused attitude help individuals stand out in this role. These skills ensure efficient, accurate, and empathetic support, leading to improved customer satisfaction and streamlined issue resolution.

What are some common challenges faced in an entry level email chat support role, and how can they be managed?

In an entry-level email chat support position, common challenges include handling a high volume of customer inquiries, managing time effectively while multitasking, and maintaining professionalism in written communication. To manage these challenges, it's helpful to develop strong organizational skills, use response templates appropriately, and stay updated on product or service knowledge. Team leaders and more experienced colleagues are valuable resources for guidance, and many companies provide training to help new hires adapt quickly to the pace and expectations of the support environment.

What is the difference between Entry Level Email Chat Support vs Customer Service Representative?

AspectEntry Level Email Chat SupportCustomer Service Representative
Primary Communication MethodEmail and live chatPhone, email, in-person
Work EnvironmentRemote or office-based, digital platformsCall centers, retail, office settings
Required SkillsWritten communication, tech-savvy, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training

Entry Level Email Chat Support focuses on digital communication via email and chat, often remotely, requiring strong written skills. Customer Service Representatives may handle calls and in-person interactions, emphasizing verbal skills. Both roles serve customer needs but differ mainly in communication channels and work environment.

What are the most commonly searched types of Email Chat Support jobs in Chicago, IL?

The most popular types of Email Chat Support jobs in Chicago, IL are:

What are popular job titles related to Entry Level Email Chat Support jobs in Chicago, IL?

For Entry Level Email Chat Support jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Entry Level Email Chat Support jobs in Chicago, IL look for?

The top searched job categories for Entry Level Email Chat Support jobs in Chicago, IL are:

Entry Level Email Chat Support jobs near you

Associate Business Development Representative

Applied Systems, Inc.

Chicago, IL • On-site

$45K - $62K/yr

Other

Medical, Dental, Vision, PTO

Posted 16 days ago

Applied Systems rating

7.9

Company rating: 7.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

186th of 311 rated insurance

Job description


Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible.
Position Overview
Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for an Associate Business Development Representative. This person will play a crucial role in managing inbound leads and nurturing them through the qualification process, helping to connect potential clients with the right technology solutions to transform their business. You'll be the first point of contact for many of our prospects, guiding them through the early stages of their journey with Applied Systems.
What You'll Do
  • Engage inbound MQLs and initial inquiries to determine intent, validate fit, and route qualified opportunities to the appropriate sales consultant.
  • Conduct structured discovery to identify core agency needs, qualify against defined criteria, and generate consistent Stage 1 opportunities.
  • Maintain a high-quality early-stage pipeline by accurately applying qualification standards and progressing viable opportunities to Stage 2.
  • Execute outbound outreach (calls + email) to initiate conversations, build initial rapport, and surface potential interest.
  • Capture key prospect insights (pain points, objections, common themes) and share weekly feedback to support messaging and process improvements.
  • Maintain disciplined CRM hygiene by documenting activities, updating opportunity details, and following defined workflows across systems.
  • Demonstrate working knowledge of Applied solutions, ICP, and competitive positioning to support effective early-stage conversations.
  • Perform other duties as assigned.

We're Excited to Learn More About You
  • Experience working in a customer-facing role, such as sales, customer support, or business development, ideally in a B2B environment.
  • Experience working in lead qualifying, customer relationship management, or account management.
  • Experience working with CRM software; experience with Salesforce a plus.
  • Associate's Degree (AA) required. Focus in Sales, Business Administration, Marketing, or related discipline preferred.
  • Bachelor's Degree in Professional Sales, Business, or related discipline preferred

Knowledge, Skill & Abilities
  • Effective communicator with a strong phone presence.
  • Sales-driven mindset.
  • Sound problem-solving skills, and proactive efforts in seeking solutions to problems.
  • Proficient in email, word processing, database, spreadsheet in PC environments.
  • Ability to convey a positive and professional image to customers and employees.
  • Ability to handle objections and constructive feedback.
  • Driven to meet and exceed lead qualification and conversion goals, with the ability to work independently.
  • Strong desire to learn about the product, market, and customer needs.
  • Knowledge of industry: Familiarity with our industry and market (insurance, SaaS, technology, etc.) is a plus but not required.
  • Comfortable with sales and marketing tools such as live chat.
  • Comfortable using a variety of digital tools, including email, chat, video conferencing, and collaboration platforms.
  • Familiarity with online research tools to better understand prospect needs and backgrounds is a plus.
  • Introductory knowledge of inbound sales methodologies or Lead Qualification frameworks is preferred.

Key Performance Outcomes
  • Inbound inquiries are handled promptly and with professionalism, resulting in qualified next steps or appropriate resolution.
  • Client and prospect needs are accurately identified and documented, ensuring relevant solutions are aligned to business challenges.
  • Engagement with warm leads results in scheduled follow-ups, discovery meetings, or handoffs to sales team as appropriate.
  • Prospects receive a personalized experience that reflects their specific needs and business context, increasing conversion likelihood.
  • Leads are tracked and nurtured through the sales process using approved tools and cadence, contributing to a healthy pipeline.
  • Effective coordination with the sales team ensures seamless handoffs and up-to-date opportunity tracking.
  • Activity and opportunity output consistently meet or exceed established benchmarks (e.g., calls, emails, qualified leads).

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!
When You Join Team Applied, You Can Expect
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:
  • Medical, Dental, and Vision Coverage
  • Holiday and Vacation Time
  • Health and Wellness Days
  • A Bonus Day for Your Birthday

Our targeted starting total cash compensation in the United States for this position ranges from $40,000 - $48,000. per year. This range includes base salary and on-target performance-based variable commissions. Actual earnings are uncapped, and many team members exceed on-target amounts by surpassing their sales goals. To determine a new team member's starting pay, we consider a variety of factors, including depth, breadth, and variety of experience, skills, and responsibilities.
Learn more about the people behind our products at: https://www1.appliedsystems.com/en-us/about-us/jobs/
Your Security Matters
Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers' portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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