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Entry Level Email Chat Support Jobs in Chicago, IL

Customer Services Support Operator

Buffalo Grove, IL · On-site

$17.50 - $22.25/hr

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title:

PRIMARY DUTIES/KEY RESPONSIBILITES * Receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems). * Listen actively to customers and demonstrate

Customer Service Lead The Customer Service Lead is responsible for supporting the day-to-day execution of customer service operations across phone, email, chat, marketplace, social, and digital

Candidate Experience Coordinator

Chicago, IL · On-site

$20.50 - $27.50/hr

Description Connecting people with opportunity is our passion. The Candidate Experience Coordinator plays a critical role in attracting, engaging, and supporting candidates throughout the recruitment

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. In this role, our team members

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. In this role, our team members

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. In this role, our team members

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. In this role, our team members

Showing results 21-40

Entry Level Email Chat Support information

What is entry level email chat support?

Entry level email chat support jobs involve assisting customers through email or online chat platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information about products or services. These positions typically require strong written communication skills, attention to detail, and the ability to multitask. Prior experience is often not required, making them suitable for those new to customer service. Training is usually provided to help new hires become familiar with company processes and systems.

What are the key skills and qualifications needed to thrive as an entry level email chat support representative?

To thrive as an Entry Level Email Chat Support Representative, you typically need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic computer literacy is often required. Patience, problem-solving abilities, and a customer-focused attitude help individuals stand out in this role. These skills ensure efficient, accurate, and empathetic support, leading to improved customer satisfaction and streamlined issue resolution.

What are some common challenges faced in an entry level email chat support role, and how can they be managed?

In an entry-level email chat support position, common challenges include handling a high volume of customer inquiries, managing time effectively while multitasking, and maintaining professionalism in written communication. To manage these challenges, it's helpful to develop strong organizational skills, use response templates appropriately, and stay updated on product or service knowledge. Team leaders and more experienced colleagues are valuable resources for guidance, and many companies provide training to help new hires adapt quickly to the pace and expectations of the support environment.

What is the difference between Entry Level Email Chat Support vs Customer Service Representative?

AspectEntry Level Email Chat SupportCustomer Service Representative
Primary Communication MethodEmail and live chatPhone, email, in-person
Work EnvironmentRemote or office-based, digital platformsCall centers, retail, office settings
Required SkillsWritten communication, tech-savvy, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training

Entry Level Email Chat Support focuses on digital communication via email and chat, often remotely, requiring strong written skills. Customer Service Representatives may handle calls and in-person interactions, emphasizing verbal skills. Both roles serve customer needs but differ mainly in communication channels and work environment.

What are the most commonly searched types of Email Chat Support jobs in Chicago, IL?

The most popular types of Email Chat Support jobs in Chicago, IL are:

What are popular job titles related to Entry Level Email Chat Support jobs in Chicago, IL?

For Entry Level Email Chat Support jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Entry Level Email Chat Support jobs in Chicago, IL look for?

The top searched job categories for Entry Level Email Chat Support jobs in Chicago, IL are:

Customer Support Engineer - Mechanical & Industrial Products

Fictiv

Schaumburg, IL • On-site

$65K - $80K/yr

Full-time

Re-posted 10 days ago


Job description

About MISUMI Americas
MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.
Role Summary
This is an engineering role, not a general support role. You'll be the technical expert for customers - design engineers, mechanical engineers, and buyers - turn to when they need to solve real application problems: material selection, tolerance analysis, load calculations, fit and interference decisions, and product integration into their designs. You'll also work alongside the sales team to grow MISUMI's business through hands-on technical engagement.
Essential Functions
Technical Customer Support
  • Provide expert guidance on materials, fits, tolerances, load/life calculations, sizing, and product selection via phone, email, and chat.
  • Support customers integrating Misumi components into their designs using CAD models and engineering analysis.
  • Handle complex, custom, and competitive cross-over quoting - coordinating with domestic and overseas teams to win new business.
  • Manage quality claims by working with customer service and procurement to drive resolution.

Sales & Technical Promotion
  • Act as a subject matter expert, delivering technical presentations to engineering groups with clarity and confidence.
  • Educate customers on Misumi's product line to drive adoption within their designs.
  • Partner with the field sales team on growth initiatives and engineering-led account development.

Product & Data Stewardship
  • Maintain product databases, catalog content, and website information for accuracy.
  • Support catalog review, trade shows, and warehouse inventory projects as needed.

Other: Other responsibilities may include catalog review, warehouse inventory support, trade show support, and others as necessary.
All employees are expected to maintain and contribute to the QMS.
Desired Traits:
  • Bachelor's degree in Engineering* - Mechanical, Electrical, or Industrial preferred. This is a firm requirement.
  • 0-3 years of relevant engineering or technical experience - recent graduates encouraged to apply.
  • Solid understanding of manufacturing processes, mechanical components, and their real-world application.
  • Able to read engineering drawings and perform basic mechanical calculations (tolerances, fits, load/life).
  • Proficient in 3D CAD software and Microsoft Office suite (Excel, Access, Word, PowerPoint).
  • Familiarity with CRM software; VBA/VB skills are a plus.
  • Strong communicator - written and verbal - with the ability to translate technical complexity into clear guidance.
  • Self-motivated, accountable, and comfortable working across both engineering and commercial teams.

Physical Demands
  • No physical demands

Travel: Ability to travel <10% of the time for offsite customer visits, trade shows, etc.
Salary Range: $65,000 to $80,000 per year, based upon experience
Interested in learning more? We look forward to hearing from you soon.
We're actively seeking teammates who:
  • Bring diverse perspectives and experience to our culture and company.
  • Excel at being part of a strong, empathetic team.
  • Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
  • Have an 'always learning' mindset that celebrates learning, not just wins.
  • Help us continue to build a world-class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.