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Entry Level Desktop Support Jobs in Silver Spring, MD

ECS

Junior Tier-1 Analyst

Falls Church, VA · On-site

... desktop connectivity problems, and standard resource access questions using knowledge articles ... desk, technical support, or a related field; entry-level candidates and recent graduates are ...

McCormick Taylor, Inc.

GIS Analyst I

Baltimore, MD · Hybrid

Position Summary McCormick Taylor is seeking a motivated entry-level GIS Analyst to join its ... Familiar with ESRI Desktop extensions, such as 3D and Spatial Analyst Familiar with ArcGIS Online ...

Chenega MIOS

Jr Systems Engineer

Vienna, VA

Join our team of professionals who support large-scale government operations by leveraging cutting ... Experience with Esri software, including ArcGIS Enterprise, ArcGIS Desktop, ArcGIS Online, Portal ...

Chenega Corporation

Jr Systems Engineer

Vienna, VA

Join our team of professionals who support large-scale government operations by leveraging cutting ... Experience with Esri software, including ArcGIS Enterprise, ArcGIS Desktop, ArcGIS Online, Portal ...

Patriot, LLC

Entry Level Helpdesk Specialist

Dulles, VA · On-site

$15 - $17/hr

Troubleshoots hardware and software problems, assists users with desktop applications and provides user training * Utilizes support applications to track user requests from trouble ticket generation ...

Patriot

Entry Level Helpdesk Specialist

Ashburn, VA · On-site

Troubleshoots hardware and software problems, assists users with desktop applications and provides user training * Utilizes support applications to track user requests from trouble ticket generation ...

McCormick Taylor

GIS Analyst I

Baltimore, MD · On-site

Position Summary McCormick Taylor is seeking a motivated entry-level GIS Analyst to join its ... Support for field data collection efforts Job Requirements Qualifications * Bachelor Degree from an ...

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All JobsDesktop Support JobsEntry Level Desktop Support JobsEntry Level Desktop Support Jobs in Silver Spring, MD

Entry Level Desktop Support information

See Silver Spring, MD salary details

$10

$27

$47

How much do entry level desktop support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for entry level desktop support in Silver Spring, MD is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $31.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Entry Level Desktop Support position, and why are they important?

To thrive as an Entry Level Desktop Support professional, a basic understanding of computer hardware, operating systems, and troubleshooting is typically required, often supported by a relevant associate's degree or certification like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and Microsoft Office Suite is common in this role. Strong communication, patience, and problem-solving skills help you effectively assist users and collaborate with teammates. These abilities are crucial for resolving technical issues efficiently and maintaining positive experiences for end users.

What is an Entry Level Desktop Support job?

An Entry Level Desktop Support job involves assisting users with technical issues related to computers, software, and network systems. Responsibilities typically include troubleshooting hardware and software problems, setting up workstations, installing updates, and providing basic IT support. This role requires strong problem-solving skills, customer service abilities, and a fundamental understanding of operating systems and networking. It is a great starting point for a career in IT, offering hands-on experience and opportunities for skill development.

What does a typical day look like for someone in an Entry Level Desktop Support role?

A typical day for Entry Level Desktop Support professionals involves responding to user support requests, diagnosing and resolving routine hardware or software issues, and documenting solutions in the help desk system. You may set up new computers or accounts for employees, assist with basic network connectivity problems, and guide users through common troubleshooting steps. The role is usually fast-paced, requiring frequent interaction with other IT team members and employees in need of support. Being adaptable and able to prioritize tasks is key, as requests can range from printer issues to password resets.

What are the most commonly searched types of Desktop Support jobs in Silver Spring, MD? The most popular types of Desktop Support jobs in Silver Spring, MD are:
What are popular job titles related to Entry Level Desktop Support jobs in Silver Spring, MD? For Entry Level Desktop Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Entry Level Desktop Support jobs in Silver Spring, MD look for? The top searched job categories for Entry Level Desktop Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Entry Level Desktop Support jobs? Cities near Silver Spring, MD with the most Entry Level Desktop Support job openings:
Entry Level Desktop Support jobs near you
Infographic showing various Entry Level Desktop Support job openings in Silver Spring, MD as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $58,047 per year, or $27.9 per hour.
Junior Tier-1 Analyst

Junior Tier-1 Analyst

ECS

Falls Church, VA • On-site

Full-time

Posted 4 days ago

Job description

Everforth ECS is seeking a Product Manager SME to work in the National Capital Region covering the Pentagon, Falls Church, and Fairfax. Please Note: This position is contingent upon contract award.
The War Data Platform (WDP) is a key initiative within the U.S. Department of War's (DoW) AI-First strategy introduced in early 2026. The WDP focuses on operational warfighting data and aims to accelerate the deployment of artificial intelligence (AI) on the battlefield. The WDP extends to Unclassified, Secret, and Top Secret environments, and supports collaboration between Combatant Commands, Joint Staff directorates, Senior Executive Service leaders, and operational analysts.
• This is an entry-level position serving as a first point of contact for warfighters, civilian personnel, contractors, and mission partners who depend on reliable access to WDP platform services and mission-critical data tools across classified and unclassified networks. The Junior Tier-1 Analyst plays a foundational role in maintaining service continuity and user enablement across the WDP enterprise.
• Provides foundational user support across multi-enclave enterprise environments supporting defense missions such as War Data Platform (WDP) Core Integration analytics operations, Joint Force data access initiatives, and Combatant Command information platforms.
• Performs intake and documentation of service requests through ServiceNow and Jira Service Management, completing ticket creation tasks, selecting appropriate categories, and initiating routing actions that maintain workload accuracy and audit visibility.
• Executes basic account services including access requests, identity validation steps, account activation processing, and password reset workflows using Active Directory, AWS Identity and Access Management, and standard provisioning tools.
• Applies structured troubleshooting methods to resolve common issues such as login failures, multifactor authentication difficulties, browser configuration errors, virtual desktop connectivity problems, and standard resource access questions using knowledge articles, predefined scripts, and diagnostic utilities.
• Monitors service queue indicators, response time metrics, and first-contact resolution trends to support operational readiness and maintain alignment with Service Level Objective expectations.
• Escalates unresolved incidents to Tier 2 and Tier 3 teams, providing complete ticket histories, reproduction steps, and contextual notes to reduce time-to-resolution.
• Supports knowledge management activities by suggesting updates to frequently asked questions, identifying gaps in instructional content, and contributing observations that strengthen user enablement.
• Enhances service reliability and customer satisfaction by performing disciplined documentation, consistent task execution, and reliable frontline support for military, civilian, contractor, and mission partner personnel across classified and unclassified networks.
• Performs other duties as assigned.
• Current Secret security clearance with the ability to obtain and maintain a Top Secret (TS) security clearance.
• 0-3 years of experience in IT help desk, technical support, or a related field; entry-level candidates and recent graduates are strongly encouraged to apply.
• Basic familiarity with IT service management tools such as ServiceNow or Jira, identity and access management platforms such as Active Directory or AWS IAM, or comparable end-user support technologies.

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