ZipRecruiter

Log In

2

Entry Level Information Technology Jobs in Silver Spring, MD

Custom Software Systems, Inc.

Be Seen First

Tier 1 IT Help Desk Technician

Washington, DC · On-site

This is an excellent opportunity for an entry-level IT professional who enjoys helping people, solving technical problems, and building a career in IT support. The ideal candidate will have 1-2 years ...

Accrete

IT Associate

Alexandria, VA · On-site

$75K - $90K/yr

About the Role Accrete is seeking an IT Associate to serve as a cross-functional member of our ... similar entry-level certification. * Basic understanding of AWS and Azure cloud environments ...

VG Systems

IT Support Technician I

Fairfax, VA · On-site

$20/hr

VG Systems, LLC is seeking an entry-level part-time IT Support Technician to provide hybrid, on-call IT support to internal teams. This role is a 1099 contractor position and does not require HUBZone ...

VG Systems

IT Support Technician I

Fairfax, VA

$20/hr

VG Systems, LLC is seeking an entry-level part-time IT Support Technician to provide hybrid, on-call IT support to internal teams. This role is a 1099 contractor position and does not require HUBZone ...

The Cornerstone Professional Group, LLC

Be Seen First

IT Engineer

Towson, MD · Remote

$85K - $95K/yr

This is not an entry-level role. We need someone who can hit the ground running, operate with ... MSP and IT consulting firm supporting businesses across a wide range of industries. We don't ...

AHU Technologies, Inc.

IT Field Technician

Washington, DC · On-site

$28 - $32/hr

Clients seeks an entry-level Field Technician/Logistical Support candidate with trade service ... We have been providing IT solutions to customers from different industry sectors, helping them ...

KeenLogic

Junior IT Opportunities

Washington, DC · On-site

KeenLogic is excited to welcome new talent to their team, particularly for entry-level IT ... KeenLogic is a transformative and world-class IT Services company based in Maryland. Founded in ...

AHU Technologies Inc

IT Field Technician

Washington, DC · On-site

$28 - $32/hr

Contract w2/1099/C2C DC Government seeks an entry level Field Technician and Logistical Support ... Asa Flex Tech - Level 1: Field Technician & Logistical Support with the DC Government, you will be ...

ASM Research

System Administrator Junior

Arlington, VA · On-site

Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent relevant experience consistent with entry-level IT administrator roles. * 0-3 years of hands-on ...

New

next page

Showing results 1-20

All JobsInformation Technology JobsEntry Level Information Technology JobsEntry Level Information Technology Jobs in Silver Spring, MD

Entry Level Information Technology information

See Silver Spring, MD salary details

$11

$23

$40

How much do entry level information technology jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for entry level information technology in Silver Spring, MD is $23.43, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.38 per hour, depending on experience, location, and employer.

How to start an IT career with no experience?

Entry level IT positions often require foundational knowledge of computer systems, networks, and troubleshooting. Gaining certifications like CompTIA A+ or Network+ and building hands-on skills through online courses, internships, or personal projects can help beginners enter the field without prior experience.

What are entry level information technology jobs?

Entry level information technology (IT) jobs are positions designed for individuals who are new to the IT field, often requiring little to no professional experience. These roles typically involve basic technical support, troubleshooting hardware and software issues, assisting with network maintenance, and helping users with IT-related problems. Common titles include IT Support Specialist, Help Desk Technician, and Junior Systems Administrator. Entry level IT jobs provide foundational experience and skills that can lead to more advanced roles in the industry.

What are some common challenges faced by entry-level IT professionals, and how can they overcome them?

Entry-level IT professionals often encounter challenges such as adapting to rapidly changing technologies, troubleshooting unfamiliar issues, and effectively communicating technical information to non-technical colleagues. To overcome these hurdles, it's helpful to proactively seek mentorship, participate in team discussions, and utilize online learning resources to stay current. Building strong problem-solving skills and a collaborative attitude can also make it easier to navigate the fast-paced IT environment and contribute positively to the team.

What jobs pay 4000 a week without a degree?

Entry-level information technology roles that can pay around $4,000 a week typically require specialized skills, certifications, or experience, such as network or cybersecurity certifications, and often involve freelance consulting, remote support, or contract work. These positions usually demand strong technical knowledge, problem-solving skills, and the ability to work independently, but they do not always require a formal degree.

How to make $10,000 a month with no degree?

Entry level information technology roles typically do not pay $10,000 per month without experience or certifications. To increase earning potential, gaining skills in high-demand areas like cybersecurity, cloud computing, or networking, and obtaining certifications such as CompTIA or Cisco can help. Freelancing, consulting, or working in specialized IT fields may also lead to higher income over time.

What is the difference between Entry Level Information Technology vs Help Desk Technician?

AspectEntry Level Information TechnologyHelp Desk Technician
Required CredentialsAssociate's degree or relevant certifications (e.g., CompTIA A+)Associate's degree or certifications (e.g., CompTIA A+)
Work EnvironmentVaries across IT departments, including hardware, software, and network supportPrimarily customer support, troubleshooting, and technical assistance
Employer & Industry UsageUsed across various industries for general IT support rolesCommonly found in organizations with internal IT support teams
Search & Comparison IntentUnderstanding entry-level IT roles and career pathsFocusing on technical support and troubleshooting skills

Entry Level Information Technology roles encompass a broad range of support and technical tasks across different IT domains, while Help Desk Technicians specifically focus on providing technical support and troubleshooting assistance to end-users. Both roles often require similar certifications and work environments, but their scope and daily responsibilities differ slightly.

What are the key skills and qualifications needed to thrive as an Entry Level Information Technology professional, and why are they important?

To thrive as an Entry Level Information Technology professional, you need a basic understanding of computer systems, networks, troubleshooting, and often a relevant degree or IT certifications such as CompTIA A+ or Network+. Familiarity with operating systems, ticketing systems, and common office software is typically required. Strong problem-solving skills, attention to detail, and effective communication help you stand out in this position. These skills and qualities are important because they enable efficient support, minimize downtime, and ensure smooth IT operations for organizations.

What is the most entry-level IT job?

The most entry-level IT job is often a help desk technician or support specialist, responsible for troubleshooting user issues and maintaining basic computer systems. These roles typically require foundational knowledge of operating systems, hardware, and software, and may require certifications like CompTIA A+.
What are the most commonly searched types of Information Technology jobs in Silver Spring, MD? The most popular types of Information Technology jobs in Silver Spring, MD are:
What are popular job titles related to Entry Level Information Technology jobs in Silver Spring, MD? For Entry Level Information Technology jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Entry Level Information Technology jobs in Silver Spring, MD look for? The top searched job categories for Entry Level Information Technology jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Entry Level Information Technology jobs? Cities near Silver Spring, MD with the most Entry Level Information Technology job openings:
Entry Level Information Technology jobs near you
Infographic showing various Entry Level Information Technology job openings in Silver Spring, MD as of July 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $48,743 per year, or $23.4 per hour.

Tier 1 IT Help Desk Technician

Custom Software Systems, Inc.

Washington, DC • On-site

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Custom Software Systems, Inc. (CSS) is seeking a motivated Tier 1 IT Help Desk Technician to support our client in Washington, DC. This is an excellent opportunity for an entry-level IT professional who enjoys helping people, solving technical problems, and building a career in IT support.

The ideal candidate will have 1-2 years of experience providing desktop and technical support in a Windows environment, strong customer service skills, and a willingness to learn. This position provides first-level technical support to end users by troubleshooting hardware, software, and basic network issues while ensuring a positive customer experience.

Responsibilities

  • Provide Tier 1 technical support to end users via phone, email, remote support, and in person.
  • Respond to help desk tickets and troubleshoot basic hardware, software, printer, and peripheral issues.
  • Install, configure, and support Windows desktop and laptop computers.
  • Assist with the deployment, setup, and imaging of new computers and workstations.
  • Configure and support mobile devices, including smartphones and tablets.
  • Install approved software and perform routine software updates.
  • Perform password resets, unlock user accounts, and assist with basic Active Directory account management.
  • Troubleshoot Microsoft Office 365 applications, Outlook, Teams, and other standard business applications.
  • Document all incidents, service requests, and resolutions accurately within the ticketing system.
  • Escalate unresolved or complex technical issues to Tier 2 or senior support staff.
  • Assist with workstation moves, equipment replacements, and new employee onboarding.
  • Maintain accurate hardware inventory and asset records.
  • Provide excellent customer service while communicating technical information in an easy-to-understand manner.
  • Follow established IT policies, procedures, and security guidelines.
  • Assist with basic printer, network connectivity, VPN, and Wi-Fi troubleshooting.
  • Participate in team meetings and contribute to knowledge base documentation.


Citizenship

  • U.S. Citizens or Lawful Permanent Residents.


Required Qualifications

  • 1-2 years of IT Help Desk, Desktop Support, or Technical Support experience.
  • Experience supporting Windows 10/11 operating systems.
  • Basic knowledge of Microsoft Office 365 applications.
  • Experience troubleshooting desktop hardware and software issues.
  • Familiarity with Active Directory for basic user account support (password resets, account unlocks).
  • Experience using a help desk ticketing system such as ServiceNow, Jira, Zendesk, or similar.
  • Strong customer service and communication skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Willingness to learn new technologies and support procedures.


Knowledge, Skills & Abilities

  • Excellent verbal and written communication skills.
  • Strong troubleshooting and problem-solving abilities.
  • Ability to provide professional customer service while working with users of varying technical skill levels.
  • Basic understanding of networking concepts including TCP/IP, VPN, and Wi-Fi connectivity.
  • Knowledge of Windows desktop support and common hardware components.
  • Ability to document technical issues clearly and accurately.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team.


Education

  • Associate's degree in Information Technology, Computer Science, or a related field OR
  • Equivalent combination of education, technical training, and relevant work experience.


Preferred Qualifications

  • CompTIA A+
  • CompTIA Network+
  • Microsoft 365 Fundamentals (MS-900)
  • Google IT Support Professional Certificate
  • ITIL Foundation (preferred but not required)


Compensation & Benefits

Salary: Negotiable

Custom Software Systems, Inc. offers a competitive benefits package, which may include:

  • Health Insurance
  • Health Savings Account (HSA)
  • Dental Insurance
  • Vision Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Basic Life Insurance
  • Supplemental Life Insurance
  • Simple IRA Retirement Plan
  • Parking and Commuter Reimbursement
  • Professional Training and Development Opportunities

Company Description

Company Background:
Headquartered in Leesburg, Virginia, Custom Software Systems, Inc. (CSS) is a Woman-Owned (WOSB) and HUBZone certified small business. Built on a foundation of trusted client partnerships, CSS has fostered a stakeholder-centric yet disciplined approach to IT solutions development. This ensures our ability to consistently meet or exceed our customers' expectations.
Benefits:
CSS is a very employee oriented company knowing that well trained, professional associates are what make our company great. We offer a competitive benefits package that includes: paid holidays and paid time off; medical insurance that includes vision; dental insurance; company paid long and short-term disability and life insurance; a Simple IRA plan (similar to 401k); parking and commuter reimbursement. We also work with our employees on training and professional certification plans that benefit the employee, the client and CSS - a win-win-win strategy.
Equal Opportunity Employer:
CSS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. CSS complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
CSS expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CSS employees to perform their expected job duties is absolutely not tolerated.