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Entry Level Desktop Support Jobs in Silver Spring, MD

Code Plus Inc

Helpdesk Technician

Fairfax, VA · On-site

$19.75 - $26.75/hr

This is an entry-level role ideal for candidates who are eager to grow their technical skills while providing exceptional customer support. Instead of traditional desktop/PC support, this role ...

Securiport

Jr. Quality Assurance Engineer

Reston, VA · On-site

... support to the field operations. This is an entry-level opportunityideal for a recent college ... Perform manual testing of thick-client desktop applications, web applications, and web services ...

Intepros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... Additionally, you will configure and deploy desktop and network hardware, support National Security ...

IntePros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... Additionally, you will configure and deploy desktop and network hardware, support National Security ...

IntePros Federal

Help Desk Specialist

Washington, DC

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... Additionally, you will configure and deploy desktop and network hardware, support National Security ...

JCS Solutions LLC

Service Desk Technician

MD · On-site

... support to users by phone, email, web-based tools, and in-person assistance. This entry-level role ... desktop systems, mobile devices, and printers. The analyst is responsible for resolving Level 1 ...

JCS Solutions LLC

Service Desk Technician

Andrews, MD · On-site

$55K - $71K/yr

... support to users by phone, email, web-based tools, and in-person assistance. This entry-level role ... desktop systems, mobile devices, and printers. The analyst is responsible for resolving Level 1 ...

McCormick Taylor, Inc.

GIS Analyst I

Baltimore, MD · Hybrid

Position Summary McCormick Taylor is seeking a motivated entry-level GIS Analyst to join its ... Familiar with ESRI Desktop extensions, such as 3D and Spatial Analyst Familiar with ArcGIS Online ...

Chenega Corporation

Jr Systems Engineer

Vienna, VA · On-site

Join our team of professionals who support large-scale government operations by leveraging cutting ... Experience with Esri software, including ArcGIS Enterprise, ArcGIS Desktop, ArcGIS Online, Portal ...

Chenega MIOS

Jr Systems Engineer

Vienna, VA · On-site

Join our team of professionals who support large-scale government operations by leveraging cutting ... Experience with Esri software, including ArcGIS Enterprise, ArcGIS Desktop, ArcGIS Online, Portal ...

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All JobsDesktop Support JobsEntry Level Desktop Support JobsEntry Level Desktop Support Jobs in Silver Spring, MD

Entry Level Desktop Support information

See Silver Spring, MD salary details

$10

$27

$47

How much do entry level desktop support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for entry level desktop support in Silver Spring, MD is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $31.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Entry Level Desktop Support position, and why are they important?

To thrive as an Entry Level Desktop Support professional, a basic understanding of computer hardware, operating systems, and troubleshooting is typically required, often supported by a relevant associate's degree or certification like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and Microsoft Office Suite is common in this role. Strong communication, patience, and problem-solving skills help you effectively assist users and collaborate with teammates. These abilities are crucial for resolving technical issues efficiently and maintaining positive experiences for end users.

What is a Level 1 desktop support job description?

A Level 1 desktop support job involves providing basic technical assistance to users, such as troubleshooting hardware and software issues, setting up devices, and resolving common problems. It typically requires good communication skills, knowledge of operating systems, and familiarity with support tools like ticketing systems. This entry-level role often serves as the first point of contact in IT support teams.

What is an Entry Level Desktop Support job?

An Entry Level Desktop Support job involves assisting users with technical issues related to computers, software, and network systems. Responsibilities typically include troubleshooting hardware and software problems, setting up workstations, installing updates, and providing basic IT support. This role requires strong problem-solving skills, customer service abilities, and a fundamental understanding of operating systems and networking. It is a great starting point for a career in IT, offering hands-on experience and opportunities for skill development.

What jobs pay 4000 a week without a degree?

Entry-level desktop support roles typically do not pay $4,000 a week; however, experienced IT support specialists with certifications like CompTIA A+ or Network+ can earn higher wages, especially with overtime or in high-demand environments. Generally, achieving such high weekly pay without a degree requires advanced skills, certifications, or experience in specialized areas like network administration, cybersecurity, or consulting, which may also involve freelance or contract work.

What does a typical day look like for someone in an Entry Level Desktop Support role?

A typical day for Entry Level Desktop Support professionals involves responding to user support requests, diagnosing and resolving routine hardware or software issues, and documenting solutions in the help desk system. You may set up new computers or accounts for employees, assist with basic network connectivity problems, and guide users through common troubleshooting steps. The role is usually fast-paced, requiring frequent interaction with other IT team members and employees in need of support. Being adaptable and able to prioritize tasks is key, as requests can range from printer issues to password resets.

Is desktop support a good entry level job?

Desktop support is a common entry-level IT role that involves troubleshooting hardware and software issues, often requiring basic knowledge of operating systems and networking. It provides valuable technical experience and customer service skills, making it a good starting point for a career in IT. Certifications like CompTIA A+ can enhance job prospects in this field.

Can I land a help desk job with no experience?

Entry level desktop support roles often do not require prior professional experience, but having basic knowledge of operating systems, troubleshooting skills, and familiarity with common tools like ticketing systems can improve your chances. Certifications such as CompTIA A+ can also help demonstrate your skills to employers. Many employers are willing to train candidates with a strong interest in IT and customer service skills.
What are the most commonly searched types of Desktop Support jobs in Silver Spring, MD? The most popular types of Desktop Support jobs in Silver Spring, MD are:
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What job categories do people searching Entry Level Desktop Support jobs in Silver Spring, MD look for? The top searched job categories for Entry Level Desktop Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Entry Level Desktop Support jobs? Cities near Silver Spring, MD with the most Entry Level Desktop Support job openings:
Entry Level Desktop Support jobs near you
Infographic showing various Entry Level Desktop Support job openings in Silver Spring, MD as of July 2026, with employment types broken down into 2% Locum Tenens, 84% Full Time, 13% Part Time, and 1% Contract. Highlights an 12% Physical, 2% Hybrid, and 86% Remote job distribution, with an average salary of $58,047 per year, or $27.9 per hour.
AV Technician - ANNAPOLIS-NBP560

AV Technician - ANNAPOLIS-NBP560

Sky Systems, Inc. (SkySys)

Jessup, MD • On-site

Full-time

Posted 22 days ago

Job description

Job Summary:
Sky Systems, Inc. is seeking an L1 AV Technician to provide onsite support for desktops and audio-visual systems. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site.
Responsibilities:
• Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.
• Manage and track loaner/spare devices using customer-provided systems.
• Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
• Manage conference room accounts (add/remove users, password resets, ownership updates).
• Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).
• Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).
• Coordinate with third-party vendors and procurement teams when required.
• Support equipment replacement or reset during failures under guidance from central IT.
• Ability to work at height when required (ladder/lift).
• Maintain communication with onsite/offsite teams to report changes, issues, or updates.
• Ensure proper coverage during leaves and follow site operational processes/SOPs.
Qualifications:
Required:
• 2–4 years of experience in IT and AV support
• Hands-on troubleshooting experience with desktops, laptops, and meeting room devices
• Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets)
• Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex)
• Ability to perform physical tasks, including lifting equipment and working at height
• Strong communication, customer service, and documentation skills
• Ability to follow SOPs, ticketing processes, and escalation guidelines
Preferred:
• Experience using ITSM tools (ServiceNow, Jira)
• Exposure to AV control systems or room management systems
• Basic understanding of AV-over-IP or networked AV environments
• Experience working in enterprise or fast-paced onsite environments
• Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training)
• Audio Visual Support
• Basic understanding of networking and TCPIP
• Basic understanding of fiber, copper, network infrastructure
• Crestron Fusion
• Hardware support
• Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices
• Ability to explain networks and connection types and troubleshoot multiple connection types (Home or Corp)
• Ability to explain work with and differentiate between different connection types & troubleshoot connectivity
• Skilled Communications Specialist, known for delivering clear and succinct messages without disclosing internal details
• Experience working in an enterprise environment with Crestron/Fusion at the server and application layer
• Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified
• CompTIA certA A+
• OEM Certifications
Company:
SkySys is a technology, engineering consulting and services company that provides Staffing, Managed, and Professional Services for clients globally ranging from 25 to 250,000+ employees. Founded in 2011, the company is headquartered in Raleigh, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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