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Entry Level Desktop Support Jobs in Illinois (NOW HIRING)

TimbukTech Inc

Entry Level Technician

Washington, IL

$17.25 - $22.75/hr

You'll provide hands-on workstation and basic network support, deliver outstanding customer service ... desktop/application issues. * Basic network knowledge (e.g., setting up/configuring firewalls ...

TimbukTech Inc

Entry Level Technician

Canton, IL · On-site

$17.50 - $23.25/hr

Youll provide hands-on workstation and basic network support, deliver outstanding customer service ... desktop/application issues. * Basic network knowledge (e.g., setting up/configuring firewalls ...

TimbukTech Inc

Entry Level Technician

Macomb, IL · On-site

$17.25 - $22.75/hr

Youll provide hands-on workstation and basic network support, deliver outstanding customer service ... desktop/application issues. * Basic network knowledge (e.g., setting up/configuring firewalls ...

TimbukTech Inc

Entry Level Technician

Washington, IL · On-site

$17.25 - $22.75/hr

You'll provide hands-on workstation and basic network support, deliver outstanding customer service ... desktop/application issues. * Basic network knowledge (e.g., setting up/configuring firewalls ...

TimbukTech Inc

Entry Level Technician

Canton, IL

$17.50 - $23.25/hr

You'll provide hands-on workstation and basic network support, deliver outstanding customer service ... desktop/application issues. * Basic network knowledge (e.g., setting up/configuring firewalls ...

TimbukTech Inc

Entry Level 1 Technician

Canton, IL · On-site

$17.50 - $23.25/hr

Youll provide hands-on workstation and basic network support, deliver outstanding customer service ... desktop/application issues. * Basic network knowledge (e.g., setting up/configuring firewalls ...

TimbukTech Inc

Entry Level 1 Technician

Canton, IL

$17.50 - $23.25/hr

You'll provide hands-on workstation and basic network support, deliver outstanding customer service ... desktop/application issues. * Basic network knowledge (e.g., setting up/configuring firewalls ...

TimbukTech Inc

Entry Level 1 Technician

Canton, IL · On-site

You'll provide hands-on workstation and basic network support, deliver outstanding customer service ... desktop/application issues. * Basic network knowledge (e.g., setting up/configuring firewalls ...

Middleground

IT Help Desk - L1

Westchester, IL · On-site

This role is an entry level where you will be exposed to a lot of technology and have a great ... support including setup, management, and troubleshooting of desktops, laptops, printers, phones ...

Middleground

IT Help Desk - L1 Chicago

Chicago, IL · On-site

This role is an entry level where you will be exposed to a lot of technology and have a great ... support including setup, management, and troubleshooting of desktops, laptops, printers, phones ...

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Entry Level Desktop Support information

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$9

$26

$44

How much do entry level desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level desktop support in Illinois is $26.16, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $29.81 per hour, depending on experience, location, and employer.

What is an Entry Level Desktop Support job?

An Entry Level Desktop Support job involves assisting users with technical issues related to computers, software, and network systems. Responsibilities typically include troubleshooting hardware and software problems, setting up workstations, installing updates, and providing basic IT support. This role requires strong problem-solving skills, customer service abilities, and a fundamental understanding of operating systems and networking. It is a great starting point for a career in IT, offering hands-on experience and opportunities for skill development.

What are the key skills and qualifications needed to thrive in the Entry Level Desktop Support position, and why are they important?

To thrive as an Entry Level Desktop Support professional, a basic understanding of computer hardware, operating systems, and troubleshooting is typically required, often supported by a relevant associate's degree or certification like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and Microsoft Office Suite is common in this role. Strong communication, patience, and problem-solving skills help you effectively assist users and collaborate with teammates. These abilities are crucial for resolving technical issues efficiently and maintaining positive experiences for end users.

What does a typical day look like for someone in an Entry Level Desktop Support role?

A typical day for Entry Level Desktop Support professionals involves responding to user support requests, diagnosing and resolving routine hardware or software issues, and documenting solutions in the help desk system. You may set up new computers or accounts for employees, assist with basic network connectivity problems, and guide users through common troubleshooting steps. The role is usually fast-paced, requiring frequent interaction with other IT team members and employees in need of support. Being adaptable and able to prioritize tasks is key, as requests can range from printer issues to password resets.
More about Entry Level Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Illinois? The most popular types of Desktop Support jobs in Illinois are:
What are popular job titles related to Entry Level Desktop Support jobs in Illinois? For Entry Level Desktop Support jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Entry Level Desktop Support jobs in Illinois look for? The top searched job categories for Entry Level Desktop Support jobs in Illinois are:
What cities in Illinois are hiring for Entry Level Desktop Support jobs? Cities in Illinois with the most Entry Level Desktop Support job openings:
Entry Level Desktop Support jobs near you
Infographic showing various Entry Level Desktop Support job openings in Illinois as of May 2026, with employment types broken down into 6% Internship, 81% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $54,411 per year, or $26.2 per hour.
Entry Level Technician

Entry Level Technician

TimbukTech Inc

Washington, IL

$17.25 - $22.75/hr

Full-time

Medical, Dental

Posted 27 days ago

Job description

About the RoleJoin TimbukTech as a Level 1 Helpdesk Technician and serve as the first point of contact for our clients facing everyday IT challenges. You'll provide hands-on workstation and basic network support, deliver outstanding customer service, and grow rapidly in a collaborative team setting. With experience ranging from entry-level to 2-3 years, you'll start contributing immediately and have clear advancement opportunities to Level 2 roles with greater responsibility and compensation.

Typical Responsibilities

  • Deliver friendly, efficient onsite and remote support for workstations, applications, and basic IT issues across diverse clients and industries.
  • Set up, image, and deploy computers; troubleshoot OS, application, and hardware problems; recommend preventive solutions.
  • Provide basic support for Voice over IP (VoIP) systems.
  • Collaborate with the team to develop best practices, test new tools/technologies, and document procedures for common requests.
  • Proactively suggest improvements to enhance client service and team efficiency.
  • Participate in on-call rotation for after-hours support as needed.

Required Skills and Qualifications

  • Strong interpersonal skills and positive attitude - clients rely on us in stressful moments, and your calm, helpful demeanor makes a real impact.
  • Ability to adapt quickly, multitask, and thrive amid changing priorities in a fast-paced service environment.
  • Solid organizational skills with high attention to detail and follow-through.
  • Genuine eagerness to learn new tools, applications, and skills continuously.
  • 0-3+ years of relevant experience (we welcome motivated entry-level candidates and especially value those with 2-3 years for faster contributions and accelerated growth).
  • CompTIA A+ Certification (or equivalent) required within the first 120 days of hire.

Preferred Experience & Skills

  • 1-2+ years working with Microsoft Windows environments and troubleshooting desktop/application issues.
  • Basic network knowledge (e.g., setting up/configuring firewalls, switches, routers).
  • Experience with Office 365 and/or Azure basics.
  • Familiarity with remote management/monitoring tools, ticketing systems (e.g., HaloPSA), Microsoft Teams/SharePoint, or cybersecurity fundamentals.
  • Understanding of compliance standards like HIPAA/PCI-DSS (a plus).

Certifications

  • CompTIA A+ (required soon after hire).
  • Additional certs like CompTIA Network+ or Security+ encouraged and supported for career progression.

Compensation & What We Offer

  • Competitive salary negotiated based on your knowledge, skills, and demonstrated competency (we tailor compensation to reflect your experience and potential impact).
  • Supportive, collaborative team environment with hands-on training and free certification resources.
  • Clear opportunities for rapid professional growth and promotion (many Level 1 technicians advance to Level 2 within 1-2 years with corresponding increases in responsibility and pay).
  • Comprehensive benefits package (health, dental, etc.).
  • Meaningful work supporting local small businesses in our central Illinois communities.

If you're enthusiastic about IT, excellent with people, and ready to grow with a values-driven local company, we'd love to talk!

Apply via timbuktech.com/careers or reach out to discuss how your background aligns. We're particularly interested in candidates with 2-3 years of experience who are eager for accelerated advancement.

TimbukTech is an equal opportunity employer.

Apply