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Entry Level Customer Support Jobs in Toronto, ON

Ratehub

Junior IT & Operations Support

Toronto, ON · Remote

CA$50K - CA$60K/yr

The Role This is an entry-level to junior role on our IT and Operations team. You will be the day ... Triage and resolve common CRM and broker workflow tool issues; escalate vendor or system-level ...

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Entry Level Customer Support information

What is an entry level customer support job?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What are the key skills and qualifications needed to thrive as an entry level customer support representative?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are the most commonly searched types of Customer Support jobs in Toronto, ON?

The most popular types of Customer Support jobs in Toronto, ON are:

What are popular job titles related to Entry Level Customer Support jobs in Toronto, ON?

For Entry Level Customer Support jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Support jobs in Toronto, ON look for?

The top searched job categories for Entry Level Customer Support jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Entry Level Customer Support jobs?

Cities near Toronto, ON with the most Entry Level Customer Support job openings:

Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution.

Junior IT & Operations Support

Ratehub

Toronto, ON • Remote

CA$50K - CA$60K/yr

Full-time

Re-posted 9 days ago

Job description

 About Ratehub 
Ratehub is Canada’s leading personal finance comparison platform, helping millions of Canadians make smarter decisions about mortgages, credit, and insurance. Our platform powers multiple licensed brokerage operations: mortgage brokerage, home and auto insurance, and life insurance — all under one roof. We are a team of ~200 people, headquartered in downtown Toronto.

The Role
This is an entry-level to junior role on our IT and Operations team. You will be the day-to-day hands supporting our employees, brokerage operations, SaaS platforms, and phone system — working closely with and guided by our IT/Tech manager and senior IT Specialist.

This role is ideal for someone 1–2 years into their IT career who wants to go broader than a traditional helpdesk position. You will get exposure to SaaS administration, VoIP phone systems, mortgage and insurance brokerage operations, and IT project work — all within a fast-moving fintech environment.

 What You’ll Do

Employee Onboarding & Offboarding

  • Set up accounts and access across Google Workspace, Slack, Salesforce, and other platforms for new hires, following established runbooks
  • Coordinate laptop ordering, pre-configuration (Windows 11 and macOS), and shipping to remote employees Support new employees through workstation and account setup in their first days
  • Deprovision accounts and wipe/reset hardware when employees leave
  • Keep the hardware asset inventory accurate and up to date

 
Day-to-Day IT Support

  • Handle Tier 1 support tickets: software issues, account access, password resets, MFA setup, and hardware troubleshooting
  • Support employees on Windows 11, macOS, Google Workspace, and Microsoft 365
  • Replace and order equipment as needed
    Maintain and update the internal IT knowledge base and how-to guides
    Provide basic software training to employees as needed

 
SaaS Platform Support

  • Execute day-to-day SaaS administration tasks: user provisioning, deprovisioning, and licence assignments across core platforms
  • Follow access control runbooks set by the IT Manager; flag anomalies or access requests that fall outside normal scope
  • Assist with periodic licence audits and access reviews

 
Phone System Support

  • Provision and manage extensions, voicemail, and basic call settings in our VoIP phone system under IT Manager guidance Troubleshoot common call quality and device issues for employees and brokerage teams
  • Escalate complex routing or integration issues to the IT Manager
Brokerage Operations Support
  • Serve as the first point of contact for IT and tool-related issues from our mortgage and insurance brokerage teams
  • Triage and resolve common CRM and broker workflow tool issues; escalate vendor or system-level issues to the IT Manager
  • Support operations teams during new tool rollouts and system changes

 
IT Projects & Compliance

  • Assist with UAT, documentation, and stakeholder communications during IT projects
  • Support security awareness training and compliance-related tasks
  • Help with ad-hoc office IT setup and company events as needed

 
Required

  • 1–2 years of experience in an IT support, helpdesk, or IT operations role
  • Working knowledge of Google Workspace administration (user management, groups, basic settings)
  • Comfortable supporting both Windows 11 and macOS experience with common SaaS platforms (Slack, Microsoft 365, or similar) from an admin or power-user perspective
  • Strong troubleshooting and critical thinking skills — you know how to work through a problem methodically
  • Clear communicator: you can explain a technical issue simply to a non-technical colleague
  • Self-motivated and organized: you manage your own queue and follow through without being chased
  • Positive attitude and a genuine interest in learning — this role grows with you
Nice to Have
  • Any exposure to VoIP or phone system administration (3CX, Zoom Phone, RingCentral, or similar)
  • Familiarity with Salesforce at any level (even as an end user in a previous role) is a plus
  • Experience in a financial services, brokerage, or regulated industry environment
  • Exposure to MDM tools (Hexnode, Jamf, Intune, or similar)
  • Any IT certifications (CompTIA A+, Google IT Support Certificate, or similar)
Work Arrangement
  • This is a hybrid remote role. You will work remotely most of the time, with occasional visits to our downtown Toronto office for monthly townhalls, company events, and infrequent on-site IT tasks. You will need a reliable high-speed internet connection and a space at home to occasionally store company laptops for new hire shipments. You will also need ship laptops to new employees using Fedex, UPS or common delivery methods​​​​​​​

This job posting is for a currently open vacancy.

AI technology is not used in the screening and assessment process of our recruitment.

  

Ratehub welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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