ZipRecruiter

Log In

1

Customer Support Associate Jobs in Toronto, ON (NOW HIRING)

Habitat Learn Inc

Customer Support Associate

Toronto, ON · On-site

CA$23 - CA$26/hr

About the Role We're looking for Customer Support Associates who can take a patient approach to problem-solving to join our team. You will be working as frontline contacts to offer live, realtime ...

Aerotek

Temporary HR Assistant

Mississauga, ON

Aerotek has an immediate opening for a Temporary HR Assistant (Customer Support Associate) in the Mississauga, ON office. *This is a contract position with the possibility of transitioning into a ...

Tapestry, Inc.

Sales Support Associate I

Vaughan, ON

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate I

Vaughan, ON

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Accord

Customer Success Associate

Toronto, ON · Remote

The Role We're looking for a Customer Success Associate to own our start-up customer base and serve ... Support our Enterprise/ MM CSMs with ad hoc requests such as usage data reporting, customer ...

next page

Showing results 1-20

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Toronto, ON

Customer Support Associate information

See Toronto, ON salary details

$8

$16

$25

How much do customer support associate jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for customer support associate in Toronto, ON is $16.91, according to ZipRecruiter salary data. Most workers in this role earn between $13.76 and $19.50 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What does a customer service associate do?

A customer support associate assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and need good communication and problem-solving skills to ensure customer satisfaction.

What are Customer Support Associates?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What is the role of a customer support associate?

A customer support associate assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require good communication and problem-solving skills to ensure customer satisfaction.

What are some common challenges Customer Support Associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

How can I make 2000 a week working from home?

A Customer Support Associate can potentially earn $2,000 a week by working full-time, handling high-volume customer inquiries, and gaining experience or specialized skills such as technical support or multilingual communication. Some roles offer performance-based bonuses or incentives, and proficiency with tools like CRM software can improve earning potential. However, reaching this income level typically requires consistent effort, experience, and possibly working overtime or multiple shifts.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What jobs pay 4000 a week without a degree?

Customer Support Associate roles typically do not pay $4,000 per week without advanced experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical trades, which may require certifications or licenses. These roles often involve commission, bonuses, or overtime to achieve higher weekly earnings.
What are the most commonly searched types of Customer Support jobs in Toronto, ON? The most popular types of Customer Support jobs in Toronto, ON are:
What are popular job titles related to Customer Support Associate jobs in Toronto, ON? For Customer Support Associate jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Customer Support Associate jobs in Toronto, ON look for? The top searched job categories for Customer Support Associate jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Customer Support Associate jobs? Cities near Toronto, ON with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Toronto, ON as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 4% Hybrid, and 3% Remote job distribution, with an average salary of $35,183 per year, or $16.9 per hour.

Customer Support Associate

Habitat Learn Inc

Toronto, ON • On-site

CA$23 - CA$26/hr

Other

Posted 16 days ago

Job description

Location: Greater Toronto Area preferred; open to candidates elsewhere in Ontario
Type: Part-time, Casual, Subcontractor
Reports to: Customer Support Manager

Closing Date: July 24, 2026

About Us

We're the team behind Messenger Pigeon, our flagship app used by students/learners everywhere, along with a growing suite of other products. We believe great support is human support. While a lot of companies are racing to automate their customer service away, we're doing the opposite - investing in real people providing accommodative supports because we believe that's the best way to help our users in a meaningful way.

About the Role

We're looking for Customer Support Associates who can take a patient approach to problem-solving to join our team. You will be working as frontline contacts to offer live, realtime support across phone, live chat, and email - helping our users (many of whom are students/learners) navigate  Messenger Pigeon and our other products.

This isn't a script-reading, ticket-closing kind of support job. Many of our users have disabilities, and we listen to gain insight to  the barriers our users experience and support them accordingly. Successful incumbents will be those willing to  take real pride in helping people, not just resolving cases as quickly as possible.

What You'll Do
  • Provide primary support for Messenger Pigeon, our flagship app, along with support for our other products as needed
  • Respond to user inquiries across phone, live chat, and email in a timely, friendly, and professional manner
  • Problem solve, troubleshoot issues, answer questions, and guide customers to solutions with patience and clarity
  • Escalate complex or unresolved issues to the appropriate team when needed
  • Document user interactions and feedback to help us continuously improve our products and support experience
  • Help plan and facilitate workshops for our users, sharing tips and best practices for getting the most out of our products
  • Contribute to a team culture that values empathy, care, and genuine human connection over speed metrics alone
Role Expectations
  • You will be part of a team consisting of three associates dedicated to providing excellent support in a timely and effective manner. 
  • Associates are expected to attend all their assigned shifts, as determined by the manager.
  • All associates are expected to complete all mandatory training before starting in the field. 
  • Pay will range between CAD$23 and CAD$26 per hour. This role is not salaried as chosen candidates will be sub-contracted.

Requirements

What We're Looking For
  • The ability to remain composed, compassionate, and focused on finding solutions, even when interacting with a frustrated user.
  • Strong written and verbal communication skills
  • Experience working with people with disabilities in an academic environment or willingness to learn
  • Comfort working across multiple channels (phone, chat, and email) throughout the day
  • Knowledge of accessibility legislation (i.e.AODA) or willingness to to learn
  • Fluency in English required; bilingual fluency (English/French)  is a strong asset. 
  • Based in the Greater Toronto Area preferred; candidates elsewhere in Ontario are welcome to apply
  • Candidates have to be eligible to work in Canada and be located in the country. 
  • Comfortable working on Apple devices, all company-issued equipment runs on macOS and iOS. If you strongly prefer Windows or Android, this role may not be the best fit.
  • Experience with Intercom is an asset
  • Required familiarity/fluency with Windows, MacOS, iOS and Android, as well as ChromeOS, since our customers use all kinds of devices

.What to Expect - Application Process

  • There will be two rounds of interviews 
  • We appreciate all applicants who have chosen to apply, but only those chosen for interviews will be contacted. Thank you for your interest in this role! 
  • We will be accepting applications for three individuals for this role.

Habitat Learn is an equal opportunity employer. We welcome applications from all qualified candidates, including people with disabilities. Accommodations are available upon request throughout the recruitment process.

Benefits

Why Join Us

We're a company that believes support should feel human. You won't be measured purely on call times or ticket volume - you'll be trusted and supported to take the time each customer actually needs. If you care about people and want to work somewhere that backs that up with real investment in its support team, we'd love to hear from you.

Apply