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Customer Support Associate Jobs in Peterborough, ON

Claims Associate

Huntsville, ON · On-site

CA$18.55/hr

This role works closely with vendor partners, associates, and customers to secure appropriate credits, maintain inventory control, and support smooth store operations. By combining strong attention ...

... supporting a smooth shopping experience for customers. By helping keep merchandise flowing and ... Associate Training and Support Trains and supports other Directs Store Delivery Associates to ...

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We support candidates with disabilities throughout the recruitment process. Please let us know ...

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We support candidates with disabilities throughout the recruitment process. Please let us know ...

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We support candidates with disabilities throughout the recruitment process. Please let us know ...

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We support candidates with disabilities throughout the recruitment process. Please let us know ...

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We support candidates with disabilities throughout the recruitment process. Please let us know ...

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We support candidates with disabilities throughout the recruitment process. Please let us know ...

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We support candidates with disabilities throughout the recruitment process. Please let us know ...

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We support candidates with disabilities throughout the recruitment process. Please let us know ...

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We support candidates with disabilities throughout the recruitment process. Please let us know ...

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We support candidates with disabilities throughout the recruitment process. Please let us know ...

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We support candidates with disabilities throughout the recruitment process. Please let us know ...

Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build ... As part of the team, you help support a positive customer experience and contribute to the store ...

KEY ACCOUNTABILITIES CUSTOMER * Create an exceptional customer experience with every customer ... Support the achievement of business objectives by supporting advice goals * Promote products ...

Customer Experience Associate

Port Hope, ON · On-site

CA$22.50 - CA$28.33/hr

KEY ACCOUNTABILITIES CUSTOMER * Create an exceptional customer experience with every customer ... Support the achievement of business objectives by supporting advice goals * Promote products ...

Customer Experience Associate

Lindsay, ON · On-site

CA$22.50 - CA$28.33/hr

KEY ACCOUNTABILITIES CUSTOMER * Create an exceptional customer experience with every customer ... Support the achievement of business objectives by supporting advice goals * Promote products ...

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Customer Support Associate information

See Peterborough, ON salary details

$7

$16

$25

How much do customer support associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer support associate in Peterborough, ON is $16.67, according to ZipRecruiter salary data. Most workers in this role earn between $13.57 and $19.22 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What cities near Peterborough, ON are hiring for Customer Support Associate jobs?

Cities near Peterborough, ON with the most Customer Support Associate job openings:

Infographic showing various Customer Support Associate job openings in Peterborough, ON as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $34,682 per year, or $16.7 per hour.

Claims Associate

Walmart

Huntsville, ON • On-site

CA$18.55/hr

Part-time

Posted 22 days ago


Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,607 frontline employees who took The Breakroom Quiz

25th of 39 rated national retailers


Job description

Position Summary...The Claims Associate at Walmart Canada plays an important role in supporting inventory accuracy and store profitability by ensuring proper handling of damaged and returned merchandise in accordance with Company guidelines. This role works closely with vendor partners, associates, and customers to secure appropriate credits, maintain inventory control, and support smooth store operations. By combining strong attention to detail with excellent customer service, the Claims Associate helps protect company assets while contributing to a positive shopping and work environment.What you'll do...

WHAT YOU'LL DO
Handle Damaged and Returned Items
Scans damaged and stolen items quickly and correctly to help prevent loss.
Process Returns and Vendor Requests
Prepares returns, vendor requests, recalls, and donation items by completing required paperwork, packing, and shipping on time.
Keep the Claims Area Safe and Clean
Keeps the claims area neat, clean, and safe by following proper lifting, ladder use, and chemical disposal procedures.
Follow Claims Procedures
Follows Company rules for handling damaged and recalled items, keeps claims up to date, and completes required forms for older claims to reduce chargebacks.
Support Store Programs
Completes Customer Value Program (CVP) tasks as assigned and follows current systems and processes.
Work with Other Teams
Provides support to the Office Support Associate and Directs Store Delivery Associate when needed.
Flexibility (Availability/Work Schedule)
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runssmoothlyand customers receive consistent, high-quality service.
POTENTIAL CHALLENGES IN THIS ROLE
High Task Volume in a Fast-Paced Environment
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.
Physical Demands
Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.
WHY YOU'LL ENJOY WORKING HERE
Energetic, Fast-Paced Environment
Thrive in a dynamic setting where every day brings something new.
Appreciation for Your Efforts
Your contributions are recognized and valued.
Career Growth Opportunities
Build your skills and advance your career with us.
Meaningful Impact
Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $18.55.

Le taux horaire minimum pour ce poste debute a 18.55.Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or olderPreferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location...

111 Howland Dr, Huntsville, ON P1H 2P4, CanadaAre you currently a Walmart associate?Please login to your Workday account and use the Find Jobs report to apply for this job.
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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.


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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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