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Customer Return Associate Jobs in Toronto, ON (NOW HIRING)

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Warehouse Associate

Vaughan, ON

CA$20/hr

As a Warehouse Associate, you'll play a key part in keeping our operations running smoothly by ... Verify carrier labels and customer Return Material Authorization (RMA) information to ensure ...

Mohawk Industries

WAREHOUSE ASSOC I- CANADA

Concord, ON · On-site

... customer returns and notify management of damaged shipments for freight claims. * Maintains clean ... The associate may be required to sometimes sit, climb or balance. The associate must lift and/or ...

Hamsart Market Inc.

Retail Sales Associate

Toronto, ON · On-site

CA$16.55/hr

for Retail Sales Associate Position Overview A Retail Sales Associate is responsible for providing ... Handle customer complaints and returns professionally. * Sales : * Help create engaging product ...

Walmart

Customer Service Manager

Oakville, ON · On-site

CA$18.55/hr

Customer and Associate Support Handles customer and associate concerns professionally, providing ... Transaction Oversight and Compliance Oversees purchase, return, and exchange transactions, provides ...

La Senza

Sales Associate

Vaughan, ON · On-site

... customer transactions, returns or exchanges accurately and efficiently and create lasting customer ... service, associate engagement and shrink Assist with merchandise preparation for sales floor ...

Walmart

(CAN) Customer Service Manager

Hamilton, ON · On-site

CA$18.55/hr

Customer and Associate Support Handles customer and associate concerns professionally, providing ... Transaction Oversight and Compliance Oversees purchase, return, and exchange transactions, provides ...

Walmart

(CAN) Consumables Associate

Hamilton, ON · On-site

CA$17.75/hr

The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...

Walmart

(CAN) Consumables Associate

Thornhill, ON · On-site

CA$17.75/hr

The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...

Walmart

(CAN) Consumables Associate

Woodbridge, ON · On-site

CA$17.75/hr

The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...

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All JobsCustomer Return Associate JobsCustomer Return Associate Jobs in Toronto, ON

Customer Return Associate information

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.
What are popular job titles related to Customer Return Associate jobs in Toronto, ON? For Customer Return Associate jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Customer Return Associate jobs in Toronto, ON look for? The top searched job categories for Customer Return Associate jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Customer Return Associate jobs? Cities near Toronto, ON with the most Customer Return Associate job openings:
Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in Toronto, ON as of August 2026, with employment types broken down into 58% Full Time, 26% Part Time, and 16% Temporary. Highlights an 84% In-person, and 16% Hybrid job distribution.

Customer Care Associate

Jacobs & Thompson Inc

Toronto, ON • On-site

Full-time

Posted 27 days ago

Job description

Customer Care Associate
The Customer Care Associate is responsible for providing exceptional customer service and support to customers throughout the order management process. This role serves as the primary point of contact for customer inquiries, order processing, delivery coordination, and issue resolution. The Customer Care Associate works closely with Sales, Production, Shipping, and Purchasing to ensure customers receive accurate information and timely service.
Key Responsibilities
Customer Service & Support
  • Serve as the primary contact for customer inquiries via phone, email, and other communication channels.
  • Develop and maintain positive customer relationships through professional and responsive service.
  • Provide product information, pricing, availability, and lead times.
  • Respond to customer concerns and complaints in a timely and professional manner.
  • Escalate complex issues as required and ensure appropriate follow-up.
Order Management
  • Process customer orders accurately and efficiently within ERP systems.
  • Verify order details, product specifications, pricing, and delivery requirements.
  • Monitor order status and communicate updates to customers.
  • Coordinate order changes, returns, credits, and cancellations as required.
  • Investigate and resolve missing, incomplete, or incorrect orders.
Coordination & Communication
  • Liaise with Production, Shipping, Purchasing, and Sales teams to ensure timely fulfillment of customer orders.
  • Coordinate delivery schedules and communicate potential delays.
  • Support customers with shipping documentation and order tracking information.
  • Assist in maintaining smooth communication between departments to meet customer expectations.
Customer Records & Administration
  • Maintain accurate customer files, records, and account information.
  • Update customer information in ERP/CRM systems.
  • Prepare customer reports, order summaries, and service documentation as required.
  • Monitor and maintain customer portals and electronic communication systems.
Continuous Improvement
  • Identify opportunities to improve customer service processes and efficiencies.
  • Participate in departmental meetings, training, and continuous improvement initiatives.
  • Maintain knowledge of company products, capabilities, and manufacturing processes.
Qualifications
Education
  • Postsecondary diploma or degree in Business Administration, Customer Service, Supply Chain, or related field preferred.
Experience
  • Minimum 2 years of customer service or customer care experience.
  • Manufacturing, distribution, or B2B environment experience preferred.
  • Experience with ERP systems and order entry processes considered an asset.
Skills & Competencies
  • Strong customer service orientation.
  • Excellent verbal and written communication skills.
  • Strong organizational and time-management abilities.
  • High attention to detail and accuracy.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Problem-solving and conflict-resolution skills.
  • Proficiency in Microsoft Office, particularly Outlook, Excel, and Word.
  • Experience with Dynamics 365 or ERP systems is an asset.

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