ZipRecruiter

Log In

1

Customer Return Associate Jobs in Toronto, ON (NOW HIRING)

Walmart

(CAN) Consumables Associate

Thornhill, ON · On-site

CA$17.75/hr

The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...

Walmart

(CAN) Consumables Associate

Burlington, ON · On-site

CA$17.75/hr

The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...

Walmart

HEALTH AND BEAUTY TEAM ASSOCIATE

Oakville, ON · On-site

CA$17.75/hr

To provide exceptional customer service and assist in salesfloor operations in the Cosmetics ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...

Workwear

Sales Associate

Vaughan, ON · On-site

Our philosophy is that a more educated, better equipped customer makes for a highly effective ... handle returns, and ensure the store maintains a safe, clean, and well-organized environment.

Showcase

Retail Sales Associate-Keyholder

Toronto, ON · On-site

Deliver a fun, engaging customer experience * Demonstrate products and help customers find what ... Process sales and returns * Help with merchandising, replenishment, and daily store operations

Showcase

Retail Sales Associate-Keyholder

Toronto, ON · On-site

Deliver a fun, engaging customer experience * Demonstrate products and help customers find what ... Process sales and returns * Help with merchandising, replenishment, and daily store operations

Showcase

Retail Sales Associate-Keyholder

Toronto, ON · On-site

Deliver a fun, engaging customer experience * Demonstrate products and help customers find what ... Process sales and returns * Help with merchandising, replenishment, and daily store operations

Showcase

Retail Sales Associate-Keyholder

Toronto, ON · On-site

Deliver a fun, engaging customer experience * Demonstrate products and help customers find what ... Process sales and returns * Help with merchandising, replenishment, and daily store operations

Showcase

Retail Sales Associate-Keyholder

Toronto, ON · On-site

Deliver a fun, engaging customer experience * Demonstrate products and help customers find what ... Process sales and returns * Help with merchandising, replenishment, and daily store operations

previous pagenext page

Showing results 21-40

All JobsCustomer Return Associate JobsCustomer Return Associate Jobs in Toronto, ON

Customer Return Associate information

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What are popular job titles related to Customer Return Associate jobs in Toronto, ON?

For Customer Return Associate jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Customer Return Associate jobs in Toronto, ON look for?

The top searched job categories for Customer Return Associate jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Customer Return Associate jobs?

Cities near Toronto, ON with the most Customer Return Associate job openings:

Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in Toronto, ON as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution.

Customer Care Associate (Bilingual French/English)

Harry Rosen, Inc.

Toronto, ON

$22/hr

Full-time

Re-posted 11 days ago

Job description

Your Style, Your Career


Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada's Best Managed Companies.We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.


Customer Care Associate (Bilingual French/English - REMOTE)

Reporting to: Customer Care Leader

Part-Time Permanent

Harry Rosen Inc.

Central Office 77 Bloor St. West

Remote work environment

Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada's Best Managed Companies.

If you have a strong interest in retail, customer service, and fashion - this is an ideal role for you.

Responsibilities:

Responding to incoming customer inquiries via telephone, e-mail, and live chat

Following-up with clients on E-commerce, Loyalty program, and other miscellaneous inquiries

Participating in fraud prevention

Sourcing products for order fulfillment and overseeing order delivery

Processing returns, refunds, and other adjustments

Liaising with Logistics teams to ensure timely order processing

Working with internal and external partners to ensure client needs are met

Fielding gift card inquiries and processing and shipping of gift cards

Maintaining accurate records of your work

Fulfilling other requests/special projects

Schedule will be based on business needs, with a minimum of 14 hours and up to 24 hours per week.

  • Must be available to work on weekends, at least one weekday and holidays
  • Operating hours are:Sat -Sun 9:30am - 5:30pm & Monday - Friday 8:30am - 5:30pm

The successful candidate will have the following background/experience:

  • 1-2 years of experience in a strong client service role preferably in a high-end retail environment
  • Excellent phone etiquette, communication, and relationship-buildingskills
  • Excellent organization and time-management abilities
  • 1-2 years of office administration experience is an asset
  • Strong attention to detail
  • Strong initiative and can-do attitude
  • Ability to work effectively under pressure and act as a self-starter
  • Bilingual (French) - verbal & writtenrequired

What are the perks of the job?

Competitive pay program

Best in industry discounts and special purchase opportunities

A modern, digitally advanced workplace

A leader committed to supporting the achievement of your personal career goals

A culture that is rich and diverse fostered through an internal Inclusivity Council

An employer that values internal growth and promotion and is committed to succession planning for your future

**Compensation for this role will be based on skills and experience, with a starting point of $22/hr.

We thank you for your interest in this opportunity.


Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.

Apply