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Customer Returns Associate Jobs in Toronto, ON (NOW HIRING)

Mohawk Industries

WAREHOUSE ASSOC I- CANADA

Concord, ON · On-site

... customer returns and notify management of damaged shipments for freight claims. * Maintains clean ... The associate may be required to sometimes sit, climb or balance. The associate must lift and/or ...

Hamsart Market Inc.

Retail Sales Associate

Toronto, ON · On-site

CA$16.55/hr

for Retail Sales Associate Position Overview A Retail Sales Associate is responsible for providing ... Handle customer complaints and returns professionally. * Sales : * Help create engaging product ...

Likewize

Warehouse Associate

Vaughan, ON

CA$20/hr

As a Warehouse Associate, you'll play a key part in keeping our operations running smoothly by ... Verify carrier labels and customer Return Material Authorization (RMA) information to ensure ...

Walmart

Customer Service Manager

Oakville, ON · On-site

CA$18.55/hr

Customer and Associate Support Handles customer and associate concerns professionally, providing ... Transaction Oversight and Compliance Oversees purchase, return, and exchange transactions, provides ...

La Senza

Sales Associate

Vaughan, ON · On-site

... customer transactions, returns or exchanges accurately and efficiently and create lasting customer ... service, associate engagement and shrink Assist with merchandise preparation for sales floor ...

Walmart

(CAN) Customer Service Manager

Hamilton, ON · On-site

CA$18.55/hr

Customer and Associate Support Handles customer and associate concerns professionally, providing ... Transaction Oversight and Compliance Oversees purchase, return, and exchange transactions, provides ...

Walmart

(CAN) Consumables Associate

Hamilton, ON · On-site

CA$17.75/hr

The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...

Walmart

(CAN) Consumables Associate

Thornhill, ON · On-site

CA$17.75/hr

The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...

Walmart

(CAN) Consumables Associate

Woodbridge, ON · On-site

CA$17.75/hr

The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...

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All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Toronto, ON

Customer Returns Associate information

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.
What job categories do people searching Customer Returns Associate jobs in Toronto, ON look for? The top searched job categories for Customer Returns Associate jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Customer Returns Associate jobs? Cities near Toronto, ON with the most Customer Returns Associate job openings:
Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Toronto, ON as of August 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

WAREHOUSE ASSOC I- CANADA

Mohawk Industries

Concord, ON

Full-time

Medical, Dental, Life

Re-posted 24 days ago

Job description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

The Warehouse I- CANADA position performs a variety of material handling duties associated with the warehouse.   


  • Performs a variety of warehouse duties such as pull/assemble customer orders, check outbound orders for accuracy and completeness, inventory stock checks, restock and label vendor product, maintain displays (tools, caulk, etc.), move, store, and replenish material, and conduct daily cycle counts.
  • Performs receiving duties such as receive and unload inbound material, process inbound shipments, stock material, process customer returns and notify management of damaged shipments for freight claims.
  • Maintains clean and organized facility by sweeping, trash removal, etc. 
  • May wait on customers and prepare sales slips.
  • Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.
  • Performs other related duties as required.

Education and Knowledge:

  • Requires high school diploma or GED
  • Certified Forklift Operator

Experience:

  • 2 or more years previous warehouse experience

Competencies:

  • Basic math skills
  • Organization skills
  • Customer service skills
  • Detail oriented
  • Fluency in English
  • Safety conscious

While performing the duties of this job, the associate is regularly required to stand, use hands, and reach with hands and arms.  The associate is required to walk, stoop, kneel, crouch, or crawl.  The associate may be required to sometimes sit, climb or balance.  The associate must lift and/or move up to 80 pounds regularly.  Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus.  While performing the duties of this job, the associate is regularly exposed to moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles.  The associate may be exposed to a wide range of temperatures.  The noise level is usually loud.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

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