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Customer Returns Associate Jobs in Kitchener, ON

Walmart

Consumables Associate

Waterloo, ON · On-site

CA$17.75/hr

The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...

Walmart

(CAN) Customer Service Manager

Hamilton, ON · On-site

CA$18.55/hr

Customer and Associate Support Handles customer and associate concerns professionally, providing ... Transaction Oversight and Compliance Oversees purchase, return, and exchange transactions, provides ...

Walmart

(CAN) Consumables Associate

Hamilton, ON · On-site

CA$17.75/hr

The Consumables Associate is a customer service champion that contributes to the high-volume, fast ... and returns, secures merchandise, identifies high shrink items and maintains a safe work ...

BoxLunch & Hot Topic

Sales Associate

Burlington, ON

CA$17.60 - CA$18.10/hr

As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer ... Provide an amazing shopping experience that will encourage customers to return. They'll be ...

BoxLunch & Hot Topic

Sales Associate

Kitchener, ON · On-site

CA$17.60 - CA$18.10/hr

As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer ... Provide an amazing shopping experience that will encourage customers to return. They'll be ...

BoxLunch & Hot Topic

Sales Associate

Hamilton, ON

CA$17.60 - CA$18.10/hr

As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer ... Provide an amazing shopping experience that will encourage customers to return. They'll be ...

Maurices

Retail Sales Associate - Part-Time

Georgetown, ON

CA$17.60 - CA$17.80/hr

... customers' needs to achieve sales goals. Whatyou'llget in return: * A flexible work schedule * A ... All associates are expected to follow these principles in all relationships with other associates ...

BoxLunch & Hot Topic

Seasonal Sales Associate

Kitchener, ON · On-site

CA$17.60 - CA$18.10/hr

As a Hot Topic Seasonal Sales Associate, you'll be a huge part of our success by providing the best ... Provide an amazing shopping experience that will encourage customers to return. They'll be ...

Sonepar

Warehouse/Counter Associate

Kitchener, ON

Scope of the Position The Warehouse/Counter Associate is responsible for supporting both warehouse ... Support customers and Account Managers with product information, returns, defective items, and ...

Walmart

(CAN) Stockperson/Cartpusher

Hamilton, ON

CA$17.75/hr

... and return them safely to designated storage areas using Walmart approved procedures. Ensure ... customers and associates. Promote a Safe and Hazard Free Work Environment Use required personal ...

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Customer Returns Associate information

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.
What cities near Kitchener, ON are hiring for Customer Returns Associate jobs? Cities near Kitchener, ON with the most Customer Returns Associate job openings:
Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Kitchener, ON as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Warehouse Associate

GPC - Genuine Parts Company

Burlington, ON

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Genuine Parts Company rating

7.2

Company rating: 7.2 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

223rd of 415 rated retail wholesalers

Job description

SUMMARY

Under direct supervision, the Warehouse Associate performs all shipping and receiving activity for a Branch location. This role ensures the customer receives the correct items in a timely manner and all stocked merchandise is properly maintained.

JOB DUTIES

  • Determines which items need to be picked, checked and shipped from sales order.

  • Pulls orders accordingly to the sales order and recheck them to ensure accuracy.

  • Prepares items for delivery to customer.

  • Secures packages to make sure no items are damaged in shipping to customer.

  • Prepares customer returns for shipment back to Distribution Center, Fulfillment Center, or supplier.

  • Sorts and places materials or items on racks, shelves, or in bins according to established MINO code organization of products.

  • Ensures if any inventory is damaged or not up to standards to be reported to the warehouse supervisor immediately.

  • Maintains a clean, well-organized, and safe working environment.

  • May deliver items to customers; obtains signature from customer to validate receipt of items.

  • May process counter sales or invoices for customers.

  • May operate a forklift or similar equipment.

  • Performs other duties as assigned.

  • Receives items in the computer system to show which items are available for the customers.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED.

KNOWLEDGE, SKILLS, ABILITIES

  • Basic math and reading comprehension skills.

  • Basic computer skills.

PHYSICAL DEMANDS

Must be able to move up to 100 lbs and lift up to 50 lbs.

LICENSES & CERTIFICATIONS

  • May need to be certified to operate a forklift.

  • Valid driver's license and good driving record required.

COMPENSATION

$

Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

What Genuine Parts Company employees say

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