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Customer Returns Associate Jobs in Kitchener, ON

Adi Development Group

Associate Accountant

Burlington, ON · On-site

CA$55K - CA$70K/yr

Prepare and file HST returns and T5018s accurately and on time * Support process improvements and ... customers feel valued, respected and supported. We build teams that reflect the diversity of the ...

Premier Equipment

Parts Associate

Woodstock, ON · On-site

Handle parts returns in accordance with company policies. * Replenish oil inventory from overflow stock areas. * Support Parts Counter Sales by picking and packing customer orders or providing backup ...

Premier Equipment

Parts Associate

Woodstock, ON

CA$21.22 - CA$22.89/hr

Handle parts returns in accordance with company policies. * Replenish oil inventory from overflow stock areas. * Support Parts Counter Sales by picking and packing customer orders or providing backup ...

Demant

Kitting Associate

Kitchener, ON · On-site

Order fulfillment of new customer orders and service orders across all hearing aid brands ... Sort, package, shelf and document the returns to stock. * Report any issues or concerns to the ...

Workwear

Shift Lead

Cambridge, ON

Lead and inspire a team of retail associates, providing guidance, coaching and support on assigned ... Provide customers with a hassle-free experience when they need to exchange or return products.

Workwear

Shift Lead

Cambridge, ON · On-site

Lead and inspire a team of retail associates, providing guidance, coaching and support on assigned ... Provide customers with a hassle-free experience when they need to exchange or return products.

Dollar Tree

Merchandising Assistant Manager

Guelph, ON · On-site

$19.10/hr

... with customers, associates, and leaders * Other duties as assigned* In addition, you'll assist the Store Manager with the following duties as assigned: * Process the receipt and return of DSD ...

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All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Kitchener, ON

Customer Returns Associate information

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.
What cities near Kitchener, ON are hiring for Customer Returns Associate jobs? Cities near Kitchener, ON with the most Customer Returns Associate job openings:
Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Kitchener, ON as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Associate Accountant

Adi Development Group

Burlington, ON • On-site

CA$55K - CA$70K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 6 days ago

Job description

Imagine seeing a skyline and knowing you helped build it. At Adi Development Group, that's not a metaphor - it's your Monday morning. We're one of Canada's most innovative real estate developers with over $3 Billion in built value under development across the GTHA, and we're looking for people who want their work to literally reshape communities. We move fast, we think like owners, and we don't settle for "the way it's always been done." 

Our culture is built on candour, curiosity and teamwork. Adians challenge each other's thinking, experiment fearlessly, and show up for one another - whether you're in your first week or your fifth year. When we make a decision, we commit and move forward together. One team, one mission: build better, for everyone. 

Your Impact: 
 

This isn't a back-office number-crunching role. As an Associate Accountant at Adi, you'll be immersed in the financial operations of multi-million dollar development projects - supporting our accounting team and partnering with Construction PMs, Sales & Marketing, and senior leadership to keep every dollar on track from groundbreaking to closing day. 

  • Support monthly project draws and budget variance analysis - you'll gain hands-on exposure to real-time decisions on construction projects 

  • Prepare, review, and maintain payment draw schedules in accordance with internal processes 

  • Complete GL reconciliations, bank reconciliations, and project financial reports accurately and on time 

  • Work with budget owners to refine cash flow forecasts, monitor project risks, and flag potential issues early 

  • Review invoices processed by Accounts Payable for coding accuracy, budget alignment, and required approvals 

  • Maintain project budgets in Sage and support accurate data flow between Sage and Procore 

  • Partner with Construction Project Managers to review coding accuracy, identify budget variances early, and learn the operational side of development accounting from the ground up 

  • Assist the Controller, Sales & Marketing, and external counsel with closing site records and unit closing statements 

  • Prepare and file HST returns and T5018s accurately and on time 

  • Support process improvements and take on additional responsibilities as needed 

 
What You Bring: 
 

  • 1-2 years of accounting experience, ideally in construction or real estate development - or a recent graduate who's eager to build a career in project accounting 

  • Bachelor's degree in Accounting, Business Administration or a closely related field 

  • CPA designation in progress - you're on the path and committed to the profession 

  • Strong Excel skills, including pivot tables, lookups, formulas, and working with large data sets 

  • Solid understanding of accounting principles and strong attention to detail 

  • Hands-on experience with accounting software (Sage experience is a plus) 

  • Strong organizational skills and ability to manage deadlines 

  • A proactive mindset with a willingness to learn, ask questions, and solve problems 

  • High integrity, confidentiality and professionalism in everything you do 

  • Genuine curiosity and a drive for continuous improvement and process optimization 

 
Why You'll Love Working Here:

  • Learning & Development Reimbursement: We invest in your growth with tuition and education reimbursements so you never stop levelling up. 

  • Competitive Paid Time Off: Vacation, Wellness, and Sick days -  because rest fuels great work. 

  • Competitive Salaries: Regular compensation market reviews ensure your total package stays ahead of the curve. 

  • Employee Home Ownership Program: Dream of living in one of our communities? Eligible Adians receive a discount off the purchase price. 

  • Comprehensive Benefits Plan: Full coverage for dental, prescriptions, vision, paramedical, life insurance and more for you and your dependents. 

  • Flexible Health, Lifestyle & Wellness Spending Account: Annual spending accounts for fitness, gym memberships, family & pet needs, extra health coverage and more. 

  • Dedicated Online Mental Health Partner: 24/7 access to professional online therapy because your wellbeing matters. 

$55,000 - $70,000 a year
Adi Development Group is committed to fostering an inclusive, accessible environment where all employees and customers feel valued, respected and supported. We build teams that reflect the diversity of the communities we serve, and we hire based on merit and the principle of equity in employment. We welcome applications from all qualified individuals. Upon request, accommodation will be provided during the recruitment process to ensure equal access for applicants with disabilities. If you are selected for an interview and require accommodation, please inform Human Resources. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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